Moorfields Eye Hospital, London rdEg6hA
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Attending to doctors who have added patients onto the theatre list for surgery last minute and failed to inform the admissions team which means looking for medical notes on the day of surgery and prepping the notes.
To be responsible for the provision of a comprehensive and efficient administrative service to the Pre-Assessment Service, enabling the delivery of a high quality service to patients and staff.Participate in a rota system to provide cross cover for other members of staff within the team to ensure consistent and effective service is maintained during periods of annual leave/sickness
Participate in the regular induction and training of new members of staff/colleagues within the team, sharing knowledge and expertise of the administrative processes, functions and specialty knowledge.
Learning/training in all other departments consisting of VRE, Wards and Pre-Assessment clinic
To ensure high standards on data entry and quality are achieved and sustained across all services in both paper and electronic record-keeping.
Attend mandatory training required for administrative staff to ensure compliance with the Trust Mandatory Framework including participating in annual performance and development reviews.
Please note there is 1x permanent and 1x 12 month fixed term post.
Manage day to day running of the wards without supervision
To provide a high standard reception service and general administrative support whilst being first point of contact to patients
When cancelling patients accurately record their RTT status ensuring the correct pathway is maintained.
Track all patient Health Records appropriately to the relevant service, using the electronic case note tacking system.
Respond to all requests and other queries via email promptly
To liase and communicate effectively with nurses/doctors and theatres of any changes or problems that arise on the day of surgery for patients; I.e. late arrival etc.
Ensure all appropriate departments are kept informed regarding changes to a patients surgery.(cancellations) Ie. Admissions coordinators, theatres
Ensure patient information is obtained and recorded in Trust electronic systems and this is checked regularly and updated in any changed on both electronically and in patients heath records.
Attending to doctors who have added patients onto the theatre list for surgery last minute and failed to inform the admissions team which means looking for medical notes on the day of surgery and prepping the notes
Must have the ability to adapt to multicultural needs and requests
It is essential to complete the Excel Database Spreadsheet Reports on a weekly basis for the Admissions Team Leader and Matron. This consists of an admin pack dealing with missed admissions and non-discharged patients.
Based in the vibrant and fast developing high tech quarter centred around City Road, Hoxton and Shoreditch, we have:
- A lively working atmosphere
- Easy and quick transport links
- Affordable housing in the coolest new developments right on the doorstep
- Career development opportunities for staff at all levels
- A range of attractive benefits that include eye care, generous holidays, and an excellent pension scheme.
To be responsible for the provision of a comprehensive and efficient administrative service to the Pre-Assessment Service, enabling the delivery of a high quality service to patients and staff.
Participate in a rota system to provide cross cover for other members of staff within the team to ensure consistent and effective service is maintained during periods of annual leave/sickness
Participate in the regular induction and training of new members of staff/colleagues within the team, sharing knowledge and expertise of the administrative processes, functions and specialty knowledge.
Learning/training in all other departments consisting of VRE, Wards and Pre-Assessment clinic
To ensure high standards on data entry and quality are achieved and sustained across all services in both paper and electronic record-keeping.
Attend mandatory training required for administrative staff to ensure compliance with the Trust Mandatory Framework including participating in annual performance and development reviews.
Please note there is 1x permanent and 1x 12 month fixed term post.
Manage day to day running of the wards without supervision
To provide a high standard reception service and general administrative support whilst being first point of contact to patients
When cancelling patients accurately record their RTT status ensuring the correct pathway is maintained.
Track all patient Health Records appropriately to the relevant service, using the electronic case note tacking system.
Respond to all requests and other queries via email promptly
To liase and communicate effectively with nurses/doctors and theatres of any changes or problems that arise on the day of surgery for patients; I.e. late arrival etc.
Ensure all appropriate departments are kept informed regarding changes to a patients surgery.(cancellations) Ie. Admissions coordinators, theatres
Ensure patient information is obtained and recorded in Trust electronic systems and this is checked regularly and updated in any changed on both electronically and in patients heath records.
Attending to doctors who have added patients onto the theatre list for surgery last minute and failed to inform the admissions team which means looking for medical notes on the day of surgery and prepping the notes
Must have the ability to adapt to multicultural needs and requests
It is essential to complete the Excel Database Spreadsheet Reports on a weekly basis for the Admissions Team Leader and Matron. This consists of an admin pack dealing with missed admissions and non-discharged patients.
Based in the vibrant and fast developing high tech quarter centred around City Road, Hoxton and Shoreditch, we have:
Participate in a rota system to provide cross cover for other members of staff within the team to ensure consistent and effective service is maintained during periods of annual leave/sickness
Participate in the regular induction and training of new members of staff/colleagues within the team, sharing knowledge and expertise of the administrative processes, functions and specialty knowledge.
Learning/training in all other departments consisting of VRE, Wards and Pre-Assessment clinic
To ensure high standards on data entry and quality are achieved and sustained across all services in both paper and electronic record-keeping.
Attend mandatory training required for administrative staff to ensure compliance with the Trust Mandatory Framework including participating in annual performance and development reviews.
Please note there is 1x permanent and 1x 12 month fixed term post.
Manage day to day running of the wards without supervision
To provide a high standard reception service and general administrative support whilst being first point of contact to patients
When cancelling patients accurately record their RTT status ensuring the correct pathway is maintained.
Track all patient Health Records appropriately to the relevant service, using the electronic case note tacking system.
Respond to all requests and other queries via email promptly
To liase and communicate effectively with nurses/doctors and theatres of any changes or problems that arise on the day of surgery for patients; I.e. late arrival etc.
Ensure all appropriate departments are kept informed regarding changes to a patients surgery.(cancellations) Ie. Admissions coordinators, theatres
Ensure patient information is obtained and recorded in Trust electronic systems and this is checked regularly and updated in any changed on both electronically and in patients heath records.
Attending to doctors who have added patients onto the theatre list for surgery last minute and failed to inform the admissions team which means looking for medical notes on the day of surgery and prepping the notes
Must have the ability to adapt to multicultural needs and requests
It is essential to complete the Excel Database Spreadsheet Reports on a weekly basis for the Admissions Team Leader and Matron. This consists of an admin pack dealing with missed admissions and non-discharged patients.
Based in the vibrant and fast developing high tech quarter centred around City Road, Hoxton and Shoreditch, we have:
- A lively working atmosphere
- Easy and quick transport links
- Affordable housing in the coolest new developments right on the doorstep
- Career development opportunities for staff at all levels
- A range of attractive benefits that include eye care, generous holidays, and an excellent pension scheme.
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Useful skills for a Ward Clerk - Pre-assessment:
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To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
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London is the capital city of England and the United Kingdom, and it is one of the most important cultural, financial, and political centers in the world. Here are some key points about London:
Geography:
- Location: Situated in the southeastern part of England along the River Thames.
- Boroughs: London is made up of 32 boroughs plus the City of London, which is a distinct square mile known for its financial district.
History:
- Foundation: Historically known as Londinium, London was founded by the Romans around AD 43.
- Growth: Over the centuries, London has grown dramatically, becoming a center for trade and culture. It played a significant role in various historical events, including the Norman Conquest, the English Civil War, and the Industrial Revolution.
Culture:
- Landmarks: London is home to numerous iconic landmarks, including the Tower of London, Buckingham Palace, the Houses of Parliament, the London Eye, and the British Museum.
- Theatre: The West End is renowned for its theatre district, showcasing a wide range of musicals and plays.
- Diversity: London is one of the most diverse cities in the world, with a population that includes individuals from numerous ethnic backgrounds.
Economy:
- Financial Hub: The City of London and Canary Wharf are major financial districts, housing banks, investment firms, and multinational corporations.
- Transport: London has one of the most comprehensive public transport systems, including the Underground (Tube), buses, and overground rail services.
Education:
- Universities: The city boasts several world-renowned institutions, including Imperial College London, University College London (UCL), and the London School of Economics (LSE).
Government:
- Political Significance: As the capital, London is the political heart of the UK, housing the UK Parliament, the Prime Minister's residence (10 Downing Street), and numerous government offices.
- Mayor: London has an elected Mayor and a London Assembly responsible for governing the city.
Events and Festivals:
- London hosts various events and festivals throughout the year, including Notting Hill Carnival, the London Marathon, and numerous cultural festivals celebrating its diversity.
Tourism:
- As one of the world’s most visited cities, London attracts millions of tourists each year who come to explore its history, culture, and vibrant atmosphere.
More from Moorfields Eye Hospital, London
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