Ward Administrator inLondon inLondon PUBLISHED 3 JUL 2024

At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work.
Critical Care at UCLH is seeking an enthusiastic and conscientious individual who enjoys working in an exciting and fast-paced multi-disciplinary team environment, to support us in the delivery of a quality service as a Band 4 Ward Administrator working flexibly across our 4 units as required.

This is an exciting opportunity to join UCLH. You will work collaboratively with three other Ward Administrators to provide full administrative services both at the Unit reception and with alongside clinical teams on our Intensive Care Units at University College London Hospital.

This is a permanent full- time role with working hours of 37.5 hours a week. You will have the option to work from either 08:00 – 16:00 or 09:00 – 17:00, 5 days a week. You will have the opportunity to choose which of the four units you prefer to work on and spend the majority of your time there, although cross cover will be expected.

The successful applicant will be entrusted with responsibility and expected to be self-motivating. They will carry out administrative and patient-facing duties including admitting patients on to our patient information system, uploading medical documents and collecting inpatient notes. They will be able to respond quickly and flexibly to emergencies and urgent queries, going above and beyond to deliver quality of service.

The post holder will also serve as lead for the room booking system and take ownership of the physical environment on-unit, attending environmental walks with clinicians and resolving technical problems.

They will be expected to provide cross cover with the other ward administrators during times of leave and heavy workload commitment, ensuring that the service provided meets the needs of senior departmental staff at all times. Patient experience is at the forefront of all that we do. You must demonstrate excellent customer skills with a can-do attitude. There will be opportunities to undertake training and professional development.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.  

We provide first-class acute and specialist services across eight sites:  

  • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
  • National Hospital for Neurology and Neurosurgery
  • Royal National ENT and Eastman Dental Hospitals
  • University College Hospital Grafton Way Building
  • Royal London Hospital for Integrated Medicine
  • University College Hospital Macmillan Cancer Centre
  • The Hospital for Tropical Diseases
  • University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.  

At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England. 

For further details / informal visits contact: Name: Benedict Barrett Job title: Assistant General Manager, Critical Care Email address:
Critical Care at UCLH is seeking an enthusiastic and conscientious individual who enjoys working in an exciting and fast-paced multi-disciplinary team environment, to support us in the delivery of a quality service as a Band 4 Ward Administrator working flexibly across our 4 units as required.

This is an exciting opportunity to join UCLH. You will work collaboratively with three other Ward Administrators to provide full administrative services both at the Unit reception and with alongside clinical teams on our Intensive Care Units at University College London Hospital.

This is a permanent full- time role with working hours of 37.5 hours a week. You will have the option to work from either 08:00 – 16:00 or 09:00 – 17:00, 5 days a week. You will have the opportunity to choose which of the four units you prefer to work on and spend the majority of your time there, although cross cover will be expected.

The successful applicant will be entrusted with responsibility and expected to be self-motivating. They will carry out administrative and patient-facing duties including admitting patients on to our patient information system, uploading medical documents and collecting inpatient notes. They will be able to respond quickly and flexibly to emergencies and urgent queries, going above and beyond to deliver quality of service.

The post holder will also serve as lead for the room booking system and take ownership of the physical environment on-unit, attending environmental walks with clinicians and resolving technical problems.

They will be expected to provide cross cover with the other ward administrators during times of leave and heavy workload commitment, ensuring that the service provided meets the needs of senior departmental staff at all times. Patient experience is at the forefront of all that we do. You must demonstrate excellent customer skills with a can-do attitude. There will be opportunities to undertake training and professional development.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

  • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
  • National Hospital for Neurology and Neurosurgery
  • Royal National ENT and Eastman Dental Hospitals
  • University College Hospital Grafton Way Building
  • Royal London Hospital for Integrated Medicine
  • University College Hospital Macmillan Cancer Centre
  • The Hospital for Tropical Diseases
  • University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

For further details / informal visits contact: Name: Benedict Barrett Job title: Assistant General Manager, Critical Care Email address:


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