Shift Leader Front of House - St James Square, Edinburgh inEdinburgh inEdinburgh PUBLISHED 5 AUG 2024

GDK (German Doner Kebab) rtDuRA3x

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Ensures guest service meets company standards and strong customer satisfaction is maintained.

Job Type:
Full Time

Reports To:
General Store Manager

Position Summary

You are the Captain of your Area. You are responsible to ensure consistency of Service standards, excellent service and maintain the cleanliness and condition of the Front of House. You are accountable in achieving the store’s sales and profit by maintaining upselling procedures and guest care. It is your responsibility to keep your people driven and create a cheerful professional working environment that will keep our Guests wanting to return to German Doner Kebab

Duties And Responsibilities

Leads Operations Excellence:

Oversees and manages the Front of House area at a German Doner Kebab Restaurant
Ensures guest service meets company standards and strong customer satisfaction is maintained
Respond efficiently to Guest complaints and takes appropriate action to solve the problem
Enforces and ensures the best quality of products possible is served
Organise the Front of House and supervise responsibilities to ensure both team colleagues and guests satisfaction
Trains and directs team members through strong well organised training to ensure great guest service
Appraise personnel’s performance and provide feedback to keep the team motivated and productive
Maintain Stock inventory for Front of House and analyse consumption
Monitors and ensures compliance with food safety and health & safety rules and regulations
Successfully promote and publicize the GDK brand
Nurture a positive working environment and leads by example
Monitor Front of House operations and initiate corrective actions
To be duty manager on rotation basis
Lead Pre- and Post-Shift rally with the Front of House team to communicate set targets, share feedback and brief the team about any business related information
Taking responsibility for the business performance of the front of House of a German Doner Kebab restaurant
To ensure the Front of House is operating according to GDK guidelines
Address the root cause of Front of House related Guest complaints and take action to resolve the problem
Ensuring that all employees at the Front of House adhere to the company uniform standards
Meeting and greeting guests and organising table reservations
Organising and supervising the shifts of dining and counterstaff
Maintaining high standards of quality control, hygiene, and health and safety
Preparing cash drawers and providing petty cash as required
Helping in any position of the Front of House when circumstances dictate
To take a proactive role in encouraging teamwork, cooperation, harmony, productivity and a positive attitude within the working environment
At the end of each shift complete all necessary daily reports
Attend any training or meetings as and when required by German Doner Kebab or the Franchisee
To perform any other duties as designated by Operations Manager due to business demands
Working with General Store Manager to coordinate all aspects of the Front of House
To monitor the stock storage areas and Front of House neat and clean at all times
To collaborate with the General Store Manager and the Store Team to ensure tight stock control and budgeted margins are achieved
To fill out daily paperwork
To meet and greet all customers where possible and role model exceptional guest care
To lead and comply with maintaining high standards of guest care
To support team colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure guest expectations are met
Ensure GDK Front of House team are always well groomed and smart ready for work
At all times promote and follow legal responsibilities and requirements associated with the business
Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance

Business Relationships Within The Restaurant

Store team Colleagues
Restaurant Management Team
Guests / Delivery drivers
GDK personnel
Restaurant Franchisee

Qualifications

A qualified candidate for the position of a Supervisor Front of House should have outstanding interactive and communication skills and possess the enthusiasm to work with colleague and team as a team player. In addition to these, the following qualities, skills, knowledge, and abilities are most sought:

Proven working experience as Supervisor/Duty Manager within the Food Industry
Demonstrated experience in guest service management
Extensive guest care knowledge
Proficiency in English
Computer literacy and familiarity with POS systems
Strong leadership, motivational and people skills
Financial management skills

Oversees and manages the Front of House area at a German Doner Kebab Restaurant
Ensures guest service meets company standards and strong customer satisfaction is maintained
Respond efficiently to Guest complaints and takes appropriate action to solve the problem
Enforces and ensures the best quality of products possible is served
Organise the Front of House and supervise responsibilities to ensure both team colleagues and guests satisfaction
Trains and directs team members through strong well organised training to ensure great guest service
Appraise personnel’s performance and provide feedback to keep the team motivated and productive
Maintain Stock inventory for Front of House and analyse consumption
Monitors and ensures compliance with food safety and health & safety rules and regulations
Successfully promote and publicize the GDK brand
Nurture a positive working environment and leads by example
Monitor Front of House operations and initiate corrective actions
To be duty manager on rotation basis
Lead Pre- and Post-Shift rally with the Front of House team to communicate set targets, share feedback and brief the team about any business related information
Taking responsibility for the business performance of the front of House of a German Doner Kebab restaurant
To ensure the Front of House is operating according to GDK guidelines
Address the root cause of Front of House related Guest complaints and take action to resolve the problem
Ensuring that all employees at the Front of House adhere to the company uniform standards
Meeting and greeting guests and organising table reservations
Organising and supervising the shifts of dining and counterstaff
Maintaining high standards of quality control, hygiene, and health and safety
Preparing cash drawers and providing petty cash as required
Helping in any position of the Front of House when circumstances dictate
To take a proactive role in encouraging teamwork, cooperation, harmony, productivity and a positive attitude within the working environment
At the end of each shift complete all necessary daily reports
Attend any training or meetings as and when required by German Doner Kebab or the Franchisee
To perform any other duties as designated by Operations Manager due to business demands
Working with General Store Manager to coordinate all aspects of the Front of House
To monitor the stock storage areas and Front of House neat and clean at all times
To collaborate with the General Store Manager and the Store Team to ensure tight stock control and budgeted margins are achieved
To fill out daily paperwork
To meet and greet all customers where possible and role model exceptional guest care
To lead and comply with maintaining high standards of guest care
To support team colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure guest expectations are met
Ensure GDK Front of House team are always well groomed and smart ready for work
At all times promote and follow legal responsibilities and requirements associated with the business
Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance