Receptionist / Care Navigator in Downham Market inDownham Market PUBLISHED TUE 19 DEC 2023 Jump to job information section

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Howdale Group Practice are looking to welcome receptionists to our team on a part time, permanent basis to work the following shifts (more shifts may be available):

• Tuesday: 13.15 - 18.30 at our Marham site.
• Thursday: 8.00 - 13.15 at our Howdale site.
• Friday: 13.15 - 18.30 at our Marham site.

• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Initiate contact with and respond to, requests from patients, team members and external agencies.
• Photocopy documentation as required.
• Data entry of new or temporary registrations and relevant patient information as required.
• Input data into patients healthcare records as necessary.
• Direct requests for information, i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team.
• Manage all queries as necessary in an efficient manner.
• Carry out system searches as requested.
• Maintain a clean, tidy, effective working area at all times.
• Monitor and maintain the reception area and notice boards.
• Support all clinical staff with general tasks as requested.