Delivery Manager inLondon inLondon PUBLISHED 16 DEC 2023

Core Role Responsibilities

• Knowledge and expertise of project management and leadership, potentially including specialist expertise related to a specific domain
• Providing high quality project leadership, project management and support to ensure that the assigned project, tasks and activities are led, planned, managed and delivered effectively
• Producing and updating key documents using the full suite of Microsoft Office tools including programme plans, programme risk and issue logs, preparing risk reports, progress reports, and dependency logs
• Attending and coordinating programme and team meetings, supporting forward agenda planning, coordinating contributions to papers, preparing papers and presentations, and ensuring that team meetings, programme boards and committees operate within organisational standards
• Preparing presentations, programme planning, benefits management, Knowledge Management
• Presenting complex or contentious information to groups, including project boards and key stakeholder groups
• Analytical and evaluation skills to support analysis and interpretation of complex facts, data and situations making clear recommendations on the basis of analysis and evidence
• Reporting on behalf of the programme
• Where required, manage the programme support officer administrator and ensure that all administrative tasks are performed accurately and effectively
• Build strong partnerships and ways of working that encourage a culture of integrated working across organisational boundaries
• Working in an integrated manner with the local teams and establishing NW London wide networks, developing and influencing formal and informal networks
• Promote a culture that embraces equality and strives continuously to reduce inequality in both access and outcomes for all NW London residents

Finance and Physical Resources

• Manage resources and budgets pertinent to projects on which they lead.
• Have budgetary responsibility for specific programmes, this includes evaluating value for money of contracts, monitoring the performance of existing providers and ensuring that provider performance complies with contractual terms and conditions
• Ensure compliance with Standing Orders and Standing Financial Instructions in the discharge of this responsibility.

Staff Management

Line management responsibility for where relevant

• Line management of staff as and when directed, including substantive, temporary or interim staff as appropriate
• Ensuring staff are appraised annually, have clear objectives which link to departmental or corporate objectives and a personal development plan.
• Identify training and development needs of staff in line with NW London objectives and ensure all new staff receive induction.
• Ensure performance issues are dealt with in an appropriate and timely manner and follow NW London's Disciplinary or Capability Procedures where formal action is necessary.
• Supporting recruitment and retention of staff including supporting the delivery of EDI actions

Information Management

• Responsible for the development of systems and frameworks to effectively monitor scheme delivery service provisions and to support future service developments

Research and Development

• Maintain awareness of good practice and development across the NHS, for example by participating in share and learn activities
• Undertakes research, for example surveys, where appropriate within a programme of work

Freedom to Act

• Lead specialist for specific, time-bound, projects including interpretation of national and local policies appropriate to that project

Policy and Service Development

• Promote the adoption of best practice to support the delivery of the Service Transformation agenda in line with ICS thinking
• Responsible for the interpretation and implementation of policies and guidelines

Reducing Inequalities

• To ensure services are developed and provided in a way that provides equal access and care for all our residents
• Promote approaches where residents views actively shape service and care provision
• Use data and information to actively review and monitor the impact of services and decisions on our diverse population, taking action where necessary to ensure greater equality of impact
• Ensure Equality Impact Assessments are proactively undertaken for all service developments
• Promote a culture that embraces equality and strives continuously to reduce inequality in for all NW London residents and staff

Physical, Mental & Emotional Effort

• Combination of sitting, standing and walking. Light physical effort predominantly office environment
• Frequent concentration with potentially unpredictable working patterns including distractions

• Exposure to distressing or emotional circumstances will be rare, with access to appropriate support structures in the unlikely event that a task includes exposure to emotionally distressing situations

The Ealing Borough Team in North West London ICB is seeking a highly motivated and enthusiastic individual to join a dynamic, diverse and compassionate team; providing Project Management support for the programme priorities within the Borough. The post holder will manage a portfolio of programmes and lead on their implementation, to help Ealing deliver improved health outcomes for their patient population and reduce health inequalities to support positive patient experience.

The post holder will be required to use project management tools and techniques to support the effective delivery of the programmes under their portfolio, demonstrating strong partnership working skills and teamwork ethic. The successful candidate will be reporting to the Programme Delivery Manager.

Role specification and generic job description are attached and detail an outline of the tasks, responsibilities and outcomes required of the role. The post holder may need to carry out any other duties as may reasonably be required by their line manager.

The position is full time, however, flexible working part time options may be considered. Informal discussions are welcome by contacting Programme Delivery Manager, Jane Sagoo on

The post-holder will deliver an assignment project that forms part of the team's overall portfolio of activities. The post-holder will be required to use project management tools and techniques to support the project's effective delivery, including ensuring effective communication with key stakeholders, both within and potentially outside of the organisation.

The post-holder will be expected to:

Provide a robust project management approach to the delivery of programmes, including:

• establishing clear project plans, timescales and outcome measures
• monitoring activity and progress against these
• providing clear reporting
• ensure project closure is conducted thoroughly
• Undertake data analysis and evaluation to support the development and delivery of their assignment
• Support the creation of effective documentation in support of their assignment, including
• Business cases
• Service specifications
• Board level reporting
• Patient engagement materials
• Take responsibility, as appropriate to the assignment, for financial and commissioning related to an assignment
• Actively engage and work collaboratively with the colleagues and partners, including external partners

The role will require adopting a methodical approach to Quality Improvement through change that ensures safe, effective, patient-centered, timely, efficient and equitable care co-produced with patients, service users and staff.