Maternity Clinic Coordinator in London inLondon PUBLISHED FRI 7 NOV 2025 Jump to job information section
Band 3: £29,651 to £31,312 a year PA Inclusive of High Cost Area Supplement pro rata
PERMANENT
Job description
Job summary
The post holder will be required to provide high quality clerical and administrative support as a member of the Maternity department. You will act as first point of contact for all patients, in the Antenatal clinic putting patients at the heart of everything we do.Reception duties include: meeting and greeting patients on arrival to the hospital, checking patients into the appropriate clinics using the Trust patient administration system, booking clinic appointments, and accurate recording of patient data.Additional administrative duties include: ensuring clinics are booked to profile, answering queries (by telephone and in person), and supporting the Assistant Service Manager and Service Manager with clinic cancellations and other administrative duties.The post holder will be required to have good interpersonal skills, effective verbal and written communication skills, polite and courteous manner along with a professional attitude.
Main duties of the job
Clinic management:o To provide a high standard reception service and general administrative support to designated outpatient clinics, being a first point of contact to patients.o To manage designated clinics in line with agreed clinic profiles, reducing over-booking and ensuring that patient numbers are adjusted to clinician availability.o Ensure follow up appointments are booked according to agreed Key Performance Indicators and in line with treatment protocols.o Accurately record the patient's attendance in clinic, cashing up all clinics within a timely manner.o To assist patients with using the electronic self-check-in kiosks where required.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.We run major acute services at:Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UKSt Mark's Hospital: an internationally renowned specialist centre for bowel diseaseEaling Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House HospiceCentral Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Details
Date posted
November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£29,651 to £31,312 a year PA Inclusive of High Cost Area Supplement pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
337-NP-9189DG
Job location
sNorthwick park HospitalLondonHA13UJ
Job description
Job responsibilities
To view the main responsibility, please see the attached the
Job description
and
Person Specification
.
Job description
Job description
and
Person Specification
.
Person Specification
Education/
Qualifications
EssentialoGCSE's grade C and above, including English and Mathematics.DesirableNVQ 3 in admin/customer care or equivalent qualificationKnowledge &
Experience
Essentialo
Experience
in an administrative/clerical role.o
Experience
of dealing with the public.oAccurate data entry and keyboard skills.DesirablePrevious
Experience
of working for the NHSCerner
Experience
Skills, Abilities and AttributesEssentialoAbility to work as part of a team as well as use own initiativeoExcellent verbal and written communication skillsoAbility to demonstrate a polite and sympathetic manner to patients and staff
Person Specification
Education/
Experience
Essentialo
Experience
of working for the NHSCerner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
The post holder will be required to provide high quality clerical and administrative support as a member of the Maternity department. You will act as first point of contact for all patients, in the Antenatal clinic putting patients at the heart of everything we do.Reception duties include: meeting and greeting patients on arrival to the hospital, checking patients into the appropriate clinics using the Trust patient administration system, booking clinic appointments, and accurate recording of patient data.Additional administrative duties include: ensuring clinics are booked to profile, answering queries (by telephone and in person), and supporting the Assistant Service Manager and Service Manager with clinic cancellations and other administrative duties.The post holder will be required to have good interpersonal skills, effective verbal and written communication skills, polite and courteous manner along with a professional attitude.
Main duties of the job
Clinic management:o To provide a high standard reception service and general administrative support to designated outpatient clinics, being a first point of contact to patients.o To manage designated clinics in line with agreed clinic profiles, reducing over-booking and ensuring that patient numbers are adjusted to clinician availability.o Ensure follow up appointments are booked according to agreed Key Performance Indicators and in line with treatment protocols.o Accurately record the patient's attendance in clinic, cashing up all clinics within a timely manner.o To assist patients with using the electronic self-check-in kiosks where required.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.We run major acute services at:Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UKSt Mark's Hospital: an internationally renowned specialist centre for bowel diseaseEaling Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House HospiceCentral Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Details
Date posted
November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£29,651 to £31,312 a year PA Inclusive of High Cost Area Supplement pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
337-NP-9189DG
Job location
sNorthwick park HospitalLondonHA13UJ
Job description
Job responsibilities
To view the main responsibility, please see the attached the
Job description
and
Person Specification
.
Job description
Job description
and
Person Specification
.
Person Specification
Education/
Qualifications
EssentialoGCSE's grade C and above, including English and Mathematics.DesirableNVQ 3 in admin/customer care or equivalent qualificationKnowledge &
Experience
Essentialo
Experience
in an administrative/clerical role.o
Experience
of dealing with the public.oAccurate data entry and keyboard skills.DesirablePrevious
Experience
of working for the NHSCerner
Experience
Skills, Abilities and AttributesEssentialoAbility to work as part of a team as well as use own initiativeoExcellent verbal and written communication skillsoAbility to demonstrate a polite and sympathetic manner to patients and staff
Person Specification
Education/
Experience
Essentialo
Experience
of working for the NHSCerner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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