Medical Receptionist in Cardiff inCardiff PUBLISHED FRI 23 MAY 2025 Jump to job information section

Depending on experience PERMANENT

Llanishen Court Surgery rkDbe4CCK

Job description

We are looking for a Medical Receptionist to join our long-established GP practice in the heart of Llanishen Village, supporting 9,900 patients. As part of a close-knit team, you'll be the first point of contact for patients, handling appointments, administrative requests, and general inquiries with professionalism and efficiency.

The ideal candidate will have strong communication and IT skills, the ability to work well under pressure, and a keen attention to detail. Previous experience in a GP practice is preferred, but we also welcome applications from fast learners who can adapt quickly to a busy healthcare environment.

This is a part-time role (20 hours per week), with working hours scheduled between 8:00 am and 6:30 pm, Monday to Friday. Working pattern negotiable.

Acting as the first point of contact for patients, both in person and over the phone.
Managing high volumes of telephone inquiries efficiently and professionally.
Booking appointments and processing administrative requests using clinical software (Vision/EMIS).
Triaging patient inquiries, directing them to the appropriate healthcare professional or service.
Handling medical terminology confidently when responding to patient requests.
Communicating effectively with colleagues, medical professionals, and attached staff to ensure smooth practice operations.
Maintaining confidentiality and adhering to data protection guidelines at all times.
Supporting the administrative needs of the practice with accuracy and attention to detail.

The role requires strong IT skills and the ability to learn quickly, as receptionists must use clinical software and handle medical terminology confidently when responding to patient requests. Professionalism and clear communication are key, particularly when assisting patients who may be distressed or frustrated.

About us
Key Responsibilities

Acting as the first point of contact for patients, both in person and over the phone.

Managing high volumes of telephone inquiries efficiently and professionally.

Booking appointments and processing administrative requests using clinical software (Vision/EMIS).

Triaging patient inquiries, directing them to the appropriate healthcare professional or service.

Handling medical terminology confidently when responding to patient requests.

Communicating effectively with colleagues, medical professionals, and attached staff to ensure seamless practice operations.

Maintaining confidentiality and adhering to data protection guidelines at all times.

Supporting the administrative needs of the practice with accuracy and attention to detail.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Useful skills for a Medical Receptionist: Click to view

To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.

2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.

3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.

4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.

5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.

6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.

7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.

8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.

9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.

10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.

11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.

12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.

inCardiff

51.5285818 -3.1883092 Cardiff

in Cardiff click to show distance

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