Medical Receptionist - Care Navigator in Portsmouth inPortsmouth PUBLISHED WED 15 OCT 2025 Jump to job information section
Depending on experience
PERMANENT
Kirklands Surgery rrwjTf6qD
Job description
Job summary
We are looking for an
Experience
d Care Navigator - Receptionist to join our hard-working team. We are a smallfriendly surgery based in Portsmouth. welook after approximately 9750 patients. If you can work under pressure to highstandards and have excellent interpersonal and communication skills, we wouldlike to hear from you!The successful candidates will demonstrateexcellent communicate skills across multiple methods of communication, be ableto work under pressure, be flexible, reliable, and empathetic to our serviceusers needs and ideally have previous NHS
Experience
(but not essential asfull training will be given).
Main duties of the job
Receive, assist, signpost patients in accessing the appropriate service or healthcare professionalOffer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone, website or email service.Deal with all general enquiries including booking, cancelling, and amending appointmentsFacilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agenciesEnsure urgent and home visit requests are recorded and acted upon appropriately to ensure timely care for patientsReceive and make telephone calls as requiredPromote online services to patientsAdvise patients of relevant charges for private servicesTake payment and issue receipts for any chargeable services, ensuring accurate record keeping and informing patients when a charge is likely for work undertaken.Ensure all messages and communications received are accurate and delivered promptly.Receive and disseminate incoming mail as appropriateEnsure any safeguarding report requests are passed to the appropriate clinician in a timely mannerOpen and close premises in line with procedure including activation/deactivation of alarm.Retrieve and file patients notes as appropriate, ensuring filing is completed in accordance with local policy
About us
Kirklands Surgery is aforward-thinking, patient-centred GP practice committed to deliveringhigh-quality healthcare to our community. We pride ourselves on beingproactive, inclusive, and responsive to the evolving needs of both our patientsand our team.Our practice is built on strong values of collaboration,innovation, and compassion. We embrace new technologies, support professionaldevelopment, and foster a positive working environment where every team memberis valued.Were currently looking to welcome a new staff member who sharesour dedication to excellent care and teamwork. If youre enthusiastic,adaptable, and eager to contribute to a dynamic practice, wed love to hearfrom you.
Details
Date posted
15 October 2025
Pay scheme
Other
Salary
Depending on
Experience
Contract
Permanent
Working pattern
Part-time
Reference number
A4279-25-0002
Job location
s111 Copnor RoadPortsmouthPO3 5AF
Job description
Job responsibilities
Job description
Receive, assist,signpost patients in accessing the appropriate service or healthcare professionalOffer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone, website or email service.Deal with all general enquiries including booking, cancelling, and amending appointmentsFacilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agenciesEnsure urgent and home visit requests are recorded and acted upon appropriately to ensure timely care for patientsReceive and make telephone calls as requiredPromote online services to patientsAdvise patients of relevant charges for private servicesTake payment and issue receipts for any chargeable services, ensuring accurate record keeping and informing patients when a charge is likely for work undertaken.Ensure all messages and communications received are accurate and delivered promptly.Receive and disseminate incoming mail as appropriateEnsure any safeguarding report requests are passed to the appropriate clinician in a timely mannerOpen and close premises in line with procedure including activation deactivation of alarm.Retrieve and file patients notes as appropriate, ensuring filing is completed in accordance with local policyEnsure the premises are completely secure. Report any security issues accordingly.
Job description
Person Specification
Qualifications
Essential
Person Specification
Good standard of general education EssentialStandard grade mathematics or equivalent EssentialStandard grade English or equivalent EssentialQualification in customer service EssentialDesirablePrevious
Experience
working in a GP practice or healthcare settingFamiliarity with clinical systems such as SystmOneUnderstanding of care navigation principles and patient signpostingKnowledge of NHS policies procedures, and referral pathways
Experience
handling confidential information in line with GDPRAbility to manage challenging conversations with empathy and professionalismAwareness of safeguarding and patient confidentiality protocolsFlexibility to adapt to changing priorities and service demandsCommitment to continuous professional development
Experience
EssentialExcellent communication and interpersonal skillsStrong organisational and administrative abilitiesConfident using IT systems and able to learn new softwareAbility to work under pressure in a busy environmentHigh level of accuracy and attention to detailProfessional courteous, and empathetic mannerAbility to maintain confidentiality and handle sensitive information appropriatelyFlexible and adaptable approach to workTeam player with a proactive attitudeCommitment to providing high quality patient careDesirablePrevious
Experience
working in a GP practice or healthcare settingFamiliarity with clinical systems such as or SystmOneUnderstanding of care navigation principles and patient signpostingKnowledge of NHS policies procedures, and referral pathways
Person Specification
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
We are looking for an
Experience
d Care Navigator - Receptionist to join our hard-working team. We are a smallfriendly surgery based in Portsmouth. welook after approximately 9750 patients. If you can work under pressure to highstandards and have excellent interpersonal and communication skills, we wouldlike to hear from you!The successful candidates will demonstrateexcellent communicate skills across multiple methods of communication, be ableto work under pressure, be flexible, reliable, and empathetic to our serviceusers needs and ideally have previous NHS
Experience
(but not essential asfull training will be given).
Main duties of the job
Receive, assist, signpost patients in accessing the appropriate service or healthcare professionalOffer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone, website or email service.Deal with all general enquiries including booking, cancelling, and amending appointmentsFacilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agenciesEnsure urgent and home visit requests are recorded and acted upon appropriately to ensure timely care for patientsReceive and make telephone calls as requiredPromote online services to patientsAdvise patients of relevant charges for private servicesTake payment and issue receipts for any chargeable services, ensuring accurate record keeping and informing patients when a charge is likely for work undertaken.Ensure all messages and communications received are accurate and delivered promptly.Receive and disseminate incoming mail as appropriateEnsure any safeguarding report requests are passed to the appropriate clinician in a timely mannerOpen and close premises in line with procedure including activation/deactivation of alarm.Retrieve and file patients notes as appropriate, ensuring filing is completed in accordance with local policy
About us
Kirklands Surgery is aforward-thinking, patient-centred GP practice committed to deliveringhigh-quality healthcare to our community. We pride ourselves on beingproactive, inclusive, and responsive to the evolving needs of both our patientsand our team.Our practice is built on strong values of collaboration,innovation, and compassion. We embrace new technologies, support professionaldevelopment, and foster a positive working environment where every team memberis valued.Were currently looking to welcome a new staff member who sharesour dedication to excellent care and teamwork. If youre enthusiastic,adaptable, and eager to contribute to a dynamic practice, wed love to hearfrom you.
Details
Date posted
15 October 2025
Pay scheme
Other
Salary
Depending on
Experience
Contract
Permanent
Working pattern
Part-time
Reference number
A4279-25-0002
Job location
s111 Copnor RoadPortsmouthPO3 5AF
Job description
Job responsibilities
Job description
Receive, assist,signpost patients in accessing the appropriate service or healthcare professionalOffer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone, website or email service.Deal with all general enquiries including booking, cancelling, and amending appointmentsFacilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agenciesEnsure urgent and home visit requests are recorded and acted upon appropriately to ensure timely care for patientsReceive and make telephone calls as requiredPromote online services to patientsAdvise patients of relevant charges for private servicesTake payment and issue receipts for any chargeable services, ensuring accurate record keeping and informing patients when a charge is likely for work undertaken.Ensure all messages and communications received are accurate and delivered promptly.Receive and disseminate incoming mail as appropriateEnsure any safeguarding report requests are passed to the appropriate clinician in a timely mannerOpen and close premises in line with procedure including activation deactivation of alarm.Retrieve and file patients notes as appropriate, ensuring filing is completed in accordance with local policyEnsure the premises are completely secure. Report any security issues accordingly.
Job description
Person Specification
Qualifications
Essential
Person Specification
Good standard of general education EssentialStandard grade mathematics or equivalent EssentialStandard grade English or equivalent EssentialQualification in customer service EssentialDesirablePrevious
Experience
working in a GP practice or healthcare settingFamiliarity with clinical systems such as SystmOneUnderstanding of care navigation principles and patient signpostingKnowledge of NHS policies procedures, and referral pathways
Experience
handling confidential information in line with GDPRAbility to manage challenging conversations with empathy and professionalismAwareness of safeguarding and patient confidentiality protocolsFlexibility to adapt to changing priorities and service demandsCommitment to continuous professional development
Experience
EssentialExcellent communication and interpersonal skillsStrong organisational and administrative abilitiesConfident using IT systems and able to learn new softwareAbility to work under pressure in a busy environmentHigh level of accuracy and attention to detailProfessional courteous, and empathetic mannerAbility to maintain confidentiality and handle sensitive information appropriatelyFlexible and adaptable approach to workTeam player with a proactive attitudeCommitment to providing high quality patient careDesirablePrevious
Experience
working in a GP practice or healthcare settingFamiliarity with clinical systems such as or SystmOneUnderstanding of care navigation principles and patient signpostingKnowledge of NHS policies procedures, and referral pathways
Person Specification
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Medical Receptionist - Care Navigator:
Click to view
To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.
2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.
3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.
4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.
5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.
6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.
7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.
8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.
9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.
10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.
11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.
12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.
inPortsmouth
53.73195403114037 -2.1511028623542643 Portsmouth 
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