Medical Receptionist in Lancaster inLancaster PUBLISHED TUE 3 JUN 2025 Jump to job information section

PERMANENT

Queen Square Medical Practice rN7kbAuT

Job description

Queen Square Medical Practice - Medical receptionist required for a busy independent City Centre Practice.

We are looking to recruit a full time or 2 part time Medical Receptionists.

Hours will be between the practice opening hours which are:

Monday 7am -7pm

Tuesday 7am -7pm

Wednesday 7.30am-7pm

Thursday 7.30am-8pm

Friday 7.30am-7pm

The practice opens the 2nd Saturday of every month and this is on a rota basis.

The role will require an ability to receive, assist and direct patients to the practice and services that we offer in a courteous, efficient and effective way both face to face and via the telephone. To provide general assistance to the whole practice team.

Main duties will include

Dealing with patients both face to face and over the telephone to assist with booking of appointments and any queries they may have.

Processing repeat prescriptions requests.

Registration of new patients to the practice.

Other general reception duties.

Applicants must be computer literate, possess good communication, verbal and written skills, accuracy to detail and confidentiality are essential at all times. The applicant would be based in reception or the phone room dealing with patients and their queries , issuing prescriptions, answering the telephone, inputting data, registering new patients and other general reception duties. The position can be very demanding and fast moving at times so an ability to work well under pressure and adapt new skills quickly and easily are essential as is being able to prioritise workload. Common sense and a good sense of humour are essential.

Previous experience is desirable. Knowledge of EMIS web would be a great advantage.

Car driver/access to a car is also preferable as some hours may be at the branch site in Caton which is 6 miles from Lancaster.

Advert may be closed early if we receive a lot of applications.

About us
JOB TITLE: Medical receptionist
REPORTS TO: Practice Manager/ Practice Director
Hours: Part Time/ Full Time
Job Summary:
To receive assist and direct patients to the appropriate clinician in a professional/courteous/ efficient and effective way both face to face and over the telephone.
Arrange appointments for patients with the most appropriate clinician.
Provide general assistance to the whole practice team.
To work in accordance of written protocols.
Maintain confidentiality.
Process repeat prescription requests and distribute to patients/chemists
Accept specimen samples
Communicate test results to patients
Advise patients who request private work of relevant charges and take payment and document correctly.
Liaise with other service providers such as Midwives, District Nurses.
Process Registration forms for new patients to the practice.
Update address changes.
Use EMIS Web, DOCMAN, emails, word, excel.
Ensure building security at the end of each working day and report any defaults.
Provide chaperone duties.
any other tasks allocated by Managers.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Useful skills for a Medical Receptionist: Click to view

To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.

2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.

3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.

4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.

5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.

6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.

7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.

8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.

9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.

10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.

11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.

12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.

inLancaster

54.04623031616211 -2.800990581512451 Lancaster, Lancashire

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