Medical Receptionist in Penzance inPenzance PUBLISHED FRI 6 JUN 2025 Jump to job information section

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Morrab Surgery reGQfTRV

Job description

Join our dedicated team at Morrab Surgery, a thriving general practice located in the picturesque coastal town of Penzance. We are committed to providing high-quality healthcare services to our community and are looking for a friendly and efficient Medical Receptionist to be the welcoming face of our practice.

Why Join Us?

Be part of a supportive and friendly team in a beautiful coastal location.
Opportunities for professional development and training.
Contribute to the health and well-being of the Penzance community.

As a Medical Receptionist, you will play a crucial role in ensuring the smooth operation of our practice. You will be the first point of contact for patients and visitors, providing exceptional customer service and administrative support. Your responsibilities will include managing appointments, handling inquiries, and maintaining accurate patient records.

About us
The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the practice. This role involves managing appointments, handling inquiries, and maintaining accurate patient records.
Key Responsibilities:
Patient Interaction:

Greet patients and visitors in a friendly and professional manner.

Manage patient check-in and check-out processes, ensuring all necessary information is collected and recorded.

Appointment Management:

Schedule and manage patient appointments using the practice's electronic booking system.

Coordinate with clinical staff to optimise appointment availability and manage cancellations or rescheduling.

Communication:

Handle incoming calls, emails, and inquiries, providing accurate information and assistance.

Relay messages to clinical staff and ensure timely follow-up on patient queries.

Administrative Support:

Maintain and update patient records, ensuring confidentiality and compliance with data protection regulations.

Assist with the preparation of correspondence, reports, and other documents as required.

Billing and Payments:

Process patient payments and issue receipts.

Assist with billing inquiries and liaise with the finance manager as needed.

Office Organisation:

Ensure the reception area is tidy and welcoming, with up-to-date information and literature available for patients.

Manage office supplies and equipment, placing orders as necessary.

Compliance and Confidentiality:

Adhere to practice policies and procedures, including health and safety and patient confidentiality guidelines.

Participate in training and development activities to maintain knowledge and skills.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Useful skills for a Medical Receptionist: Click to view

To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.

2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.

3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.

4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.

5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.

6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.

7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.

8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.

9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.

10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.

11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.

12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.

inPenzance

50.1169141 -5.5390416 Penzance, Cornwall

in Penzance click to show distance

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