Medical Receptionist in Southport inSouthport PUBLISHED THU 5 JUN 2025 Jump to job information section
Depending on experience
PERMANENT
Churchtown Medical Centre r982Tv8WT
Job description
An exciting opportunity has arisen for an enthusiastic and self-motivated receptionist to join our team as part of a quality improvement programme at Churchtown Medical Centre.
We are looking to appoint a Medical Receptionist who possess the skills to support the smooth day to day running of the Practice.
Key responsibilities include:
- Answering telephone calls in a courteous and helpful manner from patients and other healthcare services on our busy switchboard, ensuring calls are dealt with quickly and carefully, and are documented and redirected when necessary. Awareness must be maintained that often patients may be anxious or distressed and must be dealt with the utmost sensitivity and respect.
- Ensure effectiveness of appointment system by booking, amending, and cancelling appointments, including searching our appointment systems for suitable appointments
- Greeting patients and visitors to the practice
- Responding to queries from patients and other staff, including GPs, nurses and medical secretaries or refer to appropriate person
- Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
- General office administration, including scanning, making outbound calls to patients, electronic filing.
- Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent communication skills. The successful candidate will have previous experience of working with the general public, excellent communication skills and be smart, polite and confident. You will also possess strong team ethos and able to convey a positive image of the practice to patients and Partners. The role will be challenging and rewarding with the opportunity for advancement and development. Full training will be given.
About us
Key responsibilities include:
- Answering telephone calls in a courteous and helpful manner from patients and other healthcare services on our busy switchboard, ensuring calls are dealt with quickly and carefully, and are documented and redirected when necessary. Awareness must be maintained that often patients may be anxious or distressed and must be dealt with the utmost sensitivity and respect.
- Ensure effectiveness of appointment system by booking, amending, and cancelling appointments, including searching our appointment systems for suitable appointments
- Greeting patients and visitors to the practice
- Responding to queries from patients and other staff, including GPs, nurses and medical secretaries or refer to appropriate person
- Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
- Deal with and process all types of patient referrals liaising directly with General Practitioners, Patient services staff including medical staff from other areas.
- Ensure requirements for repeat prescriptions are actioned in accordance with Practice policy and procedures
- General office administration, including scanning, making outbound calls to patients, electronic filing and faxing.
- Liaise in a professional manner with each member of the team, providing relevant information.
- Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers. The successful candidate will have previous experience of working with the general public, have excellent communication skills and be smart, polite and confident. You will also possess a strong team ethos, will be friendly and able to convey a positive image of the practice to patients and Partners and will be ready to work with our existing reception team. The role will be challenging and rewarding and will provide the opportunity for advancement and development. Full training will be given.
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Medical Receptionist:
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To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.
2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.
3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.
4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.
5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.
6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.
7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.
8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.
9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.
10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.
11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.
12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.
inSouthport
53.6617886 -2.9650527 Southport, Merseyside 
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