Medical Receptionist/ Administrator in Stone inStone PUBLISHED THU 5 JUN 2025 Jump to job information section

Cumberland House Surgery are looking for an enthusiastic, understanding, flexible, well organised person to join our Busy Doctors surgery.

We have a fabulous reception team of Receptionists led by our Office Manager, Mariam.

The Practice clinical team consists of 2 GP Partners; 4 Salaried G.P.s; 2 Advanced Nurse Practitioners; 1 Advanced Clinical Practitioner; Pharmacist; 2 Practice Nurses; 1 Health Care Assistant & 2 Phlebotomists who are all supportive and caring.

Applicants must be available to work both morning (starting at 8.00am) and afternoon shifts (finishing at 6.30pm) Working days will be discussed at interview and we are looking for someone with flexibility to provide cover for holidays and sickness.

The right candidate will be able to join the NHS Pension Scheme, and take 5.5 of your working weeks as annual leave excluding bank holidays.

Previous experience of working in a GP Practice is preferable but not essential as training will be provided. Only shortlisted candidates will be contacted.

The duties and responsibilities may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the Office Manager or Practice Manager, depending on current and evolving practice workload and staffing levels.

Opening up/locking up of practice premises and maintaining security in accordance with practice protcols.

Processing telephone requests for appointments, visits and telephone consultations, and ensuring patients are directed to the appropriate healthcare professional.

Taking messages and passing on information.

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.

Providing clerical assistance to practice staff as required from time to time, including word/data processing, photocopying and scanning.

About us

Cumberland House Surgery

Job Description

Job Title: Medical Receptionist

Hours of Work: 25 hrs per week

Responsible to: Practice Manager & the Partners

Purpose of the Post:

To ensure that reception duties are completed efficiently and adhere to the guidelines that are laid down by doctors and management.

The work is of a highly confidential nature and no information, either medical or personal, should be disclosed outside by Practice personnel.

Reception Duties:

1. Greeting and directing patients and visitors to the surgery in a pleasant and helpful manner.

2. Dealing with requests for appointments

3. Receiving and processing home visit requests

4. Explain Practice procedures and arrangements to new patients and those seeking temporary cover, ensuring any procedures are completed

5. Advise patients of relevant charges for non-NHS services, accept payment and issue receipts

6. Respond appropriately to queries and requests from patients and visitors

Telephone Duties:

1. Marking appointments

2. Receiving and processing visit requests

3. Taking messages and dealing with them in the relevant manner

4. Making telephone calls as requested, including ordering ambulances

Other Duties:

1. Preparation of repeat prescriptions for GP signature

2. Scanning of medical records, letters onto electronic medical records

3. Operation of computer for appointment system etc.

4. Maintaining tidiness of reception and waiting areas

5. Ensure the building is checked and secured before leaving in the evening

6. To have responsibility for the health & safety and welfare of others in the working environment, to follow safe working practice and to comply at all times with the Practices Health & Safety Policy.

7. Maintain good working relationships with other members of the Practice/primary care team and staff from other agencies.

8. To identify training needs of self and participate in relevant education/training programmes

9. To attend staff meetings as required