Medical Support Secretary in Liverpool inLiverpool PUBLISHED TUE 25 FEB 2025 Jump to job information section
Band 3 GOOD SALARY
Job description
Job Summary
To provide an effective secretarial and administration service to Nurse Specialists and their clinical teams. To provide an essential point of contact between the hospital, patients and their relatives, all grades of medical staff, general practitioners and their staff and other outside agencies.
Main duties of the job
To provide an effective secretarial and administration service to Consultants and their clinical team. To provide an essential point of contact between the hospital, patients and their relatives, all grades of medical staff, general practitioners and their staff and other outside agencies. Provide a point of contact for written and telephone enquires on behalf of the Consultant and their team, using discretion to establish the validity and priority of the contact. Deal efficiently with enquiries from all levels of medical and nursing staff, GPs, Social Services and other allied health professionals, in a timely and courteous manner, providing basicinformation and non-clinical advice. Deal with and action where appropriate, all incoming mail. This may include email and faxes on a daily basis, appropriately refer investigation results to the Consultant or other areas for action and information. Accurately transcribe, using the Trust digital dictation system, with knowledge of medical terminology, all correspondence to GPs, internal Consultants, other hospitals and outsideagencies relating to the patient pathway. Generate routine and non-routine correspondenceindependently. Action appointment requests, RTT pathway outcomes and OPD outcomes contained within clinic letters using the hospital PAS system and liaising with other departments as required.
About Us
The Walton Centre is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.
With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions. Undertake any other duties which may reasonably be expected of the incumbent to ensure smooth running of the consultant's practice in the absence of the secretary, keeping a diary of relevant problems, events.
Date posted
13 February 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
160-6974097
Job locations
The Walton Centre NHS Foundation Trust
Lower Lane
Liverpool
L9 7LJ
Job Description
Job responsibilities
Deal with requests from patients/carers for hospital transport. Assess and adhere to the hospital guidelines regarding eligibility for this service. Assist patients and their carers by arranging translation / interpretation facilities. Undertake any other duties which may reasonably be expected of the incumbent to ensure smooth running of the consultants practice in the absence of the secretary, keeping a diary ofrelevant problems, events, etc for ease of handover to the secretary on his/her return.
Please see the job description and person specification document for detailed information about the job description for this vacancy.
Responsibilities
Job description Job responsibilities
Deal with requests from patients/carers for hospital transport. Assess and adhere to the hospital guidelines regarding eligibility for this service. Assist patients and their carers by arranging translation / interpretation facilities. Undertake any other duties which may reasonably be expected of the incumbent to ensure smooth running of the consultants practice in the absence of the secretary, keeping a diary ofrelevant problems, events, etc for ease of handover to the secretary on his/her return.
Please see the job description and person specification document for detailed information about the job description for this vacancy.
Person Specification
Qualifications Essential
To provide an effective secretarial and administration service to Nurse Specialists and their clinical teams. To provide an essential point of contact between the hospital, patients and their relatives, all grades of medical staff, general practitioners and their staff and other outside agencies.
Main duties of the job
To provide an effective secretarial and administration service to Consultants and their clinical team. To provide an essential point of contact between the hospital, patients and their relatives, all grades of medical staff, general practitioners and their staff and other outside agencies. Provide a point of contact for written and telephone enquires on behalf of the Consultant and their team, using discretion to establish the validity and priority of the contact. Deal efficiently with enquiries from all levels of medical and nursing staff, GPs, Social Services and other allied health professionals, in a timely and courteous manner, providing basicinformation and non-clinical advice. Deal with and action where appropriate, all incoming mail. This may include email and faxes on a daily basis, appropriately refer investigation results to the Consultant or other areas for action and information. Accurately transcribe, using the Trust digital dictation system, with knowledge of medical terminology, all correspondence to GPs, internal Consultants, other hospitals and outsideagencies relating to the patient pathway. Generate routine and non-routine correspondenceindependently. Action appointment requests, RTT pathway outcomes and OPD outcomes contained within clinic letters using the hospital PAS system and liaising with other departments as required.
About Us
The Walton Centre is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.
With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions. Undertake any other duties which may reasonably be expected of the incumbent to ensure smooth running of the consultant's practice in the absence of the secretary, keeping a diary of relevant problems, events.
Date posted
13 February 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
160-6974097
Job locations
The Walton Centre NHS Foundation Trust
Lower Lane
Liverpool
L9 7LJ
Job Description
Job responsibilities
Deal with requests from patients/carers for hospital transport. Assess and adhere to the hospital guidelines regarding eligibility for this service. Assist patients and their carers by arranging translation / interpretation facilities. Undertake any other duties which may reasonably be expected of the incumbent to ensure smooth running of the consultants practice in the absence of the secretary, keeping a diary ofrelevant problems, events, etc for ease of handover to the secretary on his/her return.
Please see the job description and person specification document for detailed information about the job description for this vacancy.
Responsibilities
Job description Job responsibilities
Deal with requests from patients/carers for hospital transport. Assess and adhere to the hospital guidelines regarding eligibility for this service. Assist patients and their carers by arranging translation / interpretation facilities. Undertake any other duties which may reasonably be expected of the incumbent to ensure smooth running of the consultants practice in the absence of the secretary, keeping a diary ofrelevant problems, events, etc for ease of handover to the secretary on his/her return.
Please see the job description and person specification document for detailed information about the job description for this vacancy.
Person Specification
Qualifications Essential
- Good general standard of literacy and numeracy
- RSA 11
- Amspar Diploma
- Audio typing
- Previous secretarial/office work including working with computers
- Working as part of a team
- Experience in NHS or customer service organisation
- Medical Terminology
- Knowledge of hospital PAS system
- Excellent communication and interpersonal skills at all levels
- Keyboard skills accurate fast typist with knowledge of Microsoft office
- Understanding of the need for confidentiality
- Good organisational skills
- Ability to prioritise
- Confident, clear, sympathetic telephone manner
- Willingness to undertake any necessary training to carry out the duties required
- Preference for working closely with and supporting a multidisciplinary team
- Customer care skills
- Working to deadlines
- Good general standard of literacy and numeracy
- RSA 11
- Amspar Diploma
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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