Receptionist/ Care Navigator in Ipswich inIpswich PUBLISHED TUE 11 NOV 2025 Jump to job information section

Job summary
Ravenswood Medical Practice has a vacancy for a part-time Receptionist. Working hours are 8.45 am to 7.00 pm Monday and Friday.We are looking for an enthusiastic Receptionist to join our busy, friendly GP Practice. We are looking for a reliable, hardworking and flexible person to join our team of receptionists.

Main duties of the job
Ensure an effective and efficient reception service is provided to patients and any other visitors to the PracticeUsing your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with.Receive and make telephone calls as required, answering the call promptly in a polite and helpful manner, using agreed practice scripts as appropriate.Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hoursAdvise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.To liaise with hospitals in the booking of transportTo undertake chaperone duties for patients when requested by clinical staffEnsure that all new patients are registered onto the computer system promptly and accuratelyUndertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

About us
You will be joining our large Medical Practice team consisting of 9 GPs, 5 paramedics, Nursing team of 11, Admin team of 12 and Reception team of 12 serving a population of approximately 15,000 patients.We are a friendly and forward-thinking PMS practice with patient care at the heart of what we do.We offer -Competitive

Salary
Membership to NHS Pension SchemeExcellent personal and professional support with training as appropriate.

Details

Date posted
11 November 2025

Pay scheme
Other

Salary
£12.35 an hour

Contract
Permanent

Working pattern
Part-time

Reference number
A3681-25-0006

Job location
s24 Hening AvenueIpswichIP3 9QJ

Job description

Job responsibilities
Job summary
:Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.Provide generalassistance to the Practice team and project a positive and friendly image topatients and other visitors, either in person or via the telephone

Job responsibilities
:Ensure an effective and efficient reception service is provided to patients and any other visitors to the PracticeDeal with all general enquiries, explain procedures and make new and follow-up appointments according to protocol.Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner.Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.Receive and make telephone calls as required, answering the call promptly in a polite and helpful manner, using agreed practice scripts as appropriate. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.Ensure patient-related tasks are completed in a timely and efficient manner, e.g. pathlinks adminFollow procedures for the recording and handling of home visits (house calls), ensuring careful recording of all relevant

Details
.Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours, either on the computer or manually.When directed, prepare prescriptions for dosette boxes, liaise with pharmacies as appropriatePrepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.Enter patient information on to the computer as required, and obtain missing data as requiredEnsure that essential patient data is correct and up-to-date, e.g. contact

Details
To liaise with hospitals in the booking of transport according to given timescales, completing appropriate documentation and following agreed procedures. To action requests for ambulance bookings are made accuratelyTo undertake chaperone duties for patients when requested by clinical staffRetrieve and re-file records as required, ensuring strict alphabetical order is adhered toEnsure the reception desk and waiting areas are kept clean and tidyPremises:o Open up premises at the start of the day whenfirst to arrive and make all necessary preparations to receive patients,following required procedureso To check lights, video screen are on and amendthe touch screen information as requiredo When last to leave at the end of the day,ensure that closing procedures are followed and communicate with any staff lefton site.o To receive, sign for and log deliveries to thepractice, following any policies for receipt of specific goods, e.g. informingclinical staff about the delivery of vaccines so that cold chain is maintainedEnsure that all new patients are registered onto the computer system promptly and accuratelyUndertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Job description

Person Specification

Qualifications
EssentialGCSE Grade A to C in English and MathsDesirable

Experience
within a Medical Practice/Setting

Experience
Essential

Experience
of working within a Medical Setting is desirable, however full training will be providedDesirable

Experience
of working within a Medical Setting is desirable, however full training will be provided

Person Specification

Experience
Essential

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details