Receptionist/ Care Navigator in Thetford inThetford PUBLISHED TUE 11 FEB 2025 Jump to job information section
Primary Care Careers rD8BMKk6
Job description
Feltwell Surgery located in West Norfolk, is looking for a compassionate, organised, and proactive individual to join our dynamic team as a receptionist/care navigator.
This vital role involves providing outstanding customer service to our patients and supporting the smooth running of the practice. This is a part-time position working 19 hours over 2 days per week (Monday and Wednesday).
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience.
If you are passionate about providing an exceptional patient service and want to be part of a supportive and friendly team, we'd love to hear from you. Previous applicants need not apply.
- Greet and assist patients in a friendly and professional manner.
- Answer phone calls, schedule appointments and manage patient queries.
- Navigate patients through the healthcare system, providing information and support.
- Ensure patient records are accurate and up to date.
- Collaborate with doctors, nurses, and other healthcare staff to coordinate patient care.
- Handle sensitive information with confidentiality and professionalism.
About us
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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