Receptionist/ Care Navigator in Whitby inWhitby PUBLISHED THU 13 NOV 2025 Jump to job information section

Job summary
We are seeking a confident and organised Receptionist to carry out all reception duties and be an integral part of the team. The individual would receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Main duties of the job
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practiceDeal with all general enquiries, explain procedures and make new and follow-up appointments.Using your own judgement and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.Navigate patients to the correct service or clinician when they call for an appointment

About us
Whitby Group Practice is a personal Medical Services Practice,located in Spring Vale Medical Centre in Whitby, North Yorkshire. It has acurrent list size of 13,500 patients.The Practice provides a service to residents of Whitby and thesurrounding villages. It has a branch surgery at Robin Hoods Bay,approximately 5 miles from Whitby along the coast. Both surgeries are purposebuilt, have a dispensary and ample parking. They are owned by the Partners.The Practice is a large team which works together to deliverhigh quality, accessible care within a supportive, friendly learningenvironment. The GP Partners have personal patient lists.The practice is a very desirable place to work with a relaxed and pleasant atmosphere. It is very important to the partners that this is maintained and developed.There is a strong social aspect within the team, with events held throughout the year, including a Christmas party, a summer BBQ, and other team events.

Details

Date posted
13 November 2025

Pay scheme
Other

Salary
£12.53 to £13.an hour

Contract
Permanent

Working pattern
Part-time

Reference number
A06Job location
sRievaulx RoadWhitbyNorth YorkshireYO21 1SD

Job description

Job responsibilities
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practiceDeal with all general enquiries, explain procedures and make new and follow-up appointments.Care navigate patients to the correct service or clinicianUsing your own judgement and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.Explain practice arrangements and formal requirements to new patients, and ensure procedures are completed.Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.Enter requests for home visits onto the Home Visit rota, ensuring to carefully record all relevant

Details
and referring to duty doctor where necessary.Advise patients of relevant charges for private (Non General Medical Services) services.Enter patient information on to the computer as required.Ensure correspondence, reports, results etc. are put for scanning promptlyUndertake recall of patientsManage and add GP rota onto the IT systemEnsure that all new patients are registered onto the computer system promptly and accuratelyUndertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Job description

Person Specification
Other requirementsEssentialFlexibility to work outside of core office hours.Disclosure Barring Service (DBS) check.Maintains confidentiality at all times.Communication and Verbal SkillsEssentialExcellent communication skillsExcellent listening skills

Qualifications
EssentialGCSE A+ - E Maths and English (or equivalent) and at least 3 othersBasic computer

Experience
DesirableEducated to A-level / equivalent or higher, with relevant

Experience
Leadership and / or Management Qualification

Experience
EssentialExcellent IT skillsExcellent verbal communication skillsAbility to deal with people in person and on the telephone

Experience
of working directly with members of the public in a busy office environment.Desirable

Experience
of working within a healthcare settingSkillsEssentialExcellent communication skills (written and oral)Strong IT skills (generic)Clear, polite telephone mannerCompetent in the use of Office and OutlookEffective time management (Planning & Organising)Ability to work as a team member and autonomouslyGood interpersonal skillsProblem solving & analytical skillsAbility to follow policy and procedureDesirableEMIS / System one / Vision user skillsPersonal QualitiesEssentialPolite and confidentFlexible and cooperativeMotivatedInitiative and judgement (knowing when to ask for help)Forward thinkerHigh levels of integrity and loyaltySensitive and empathetic in distressing situationsAbility to work under pressure

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details