NHS Talking Therapies Administrator in Harlow/Remote inHarlow/Remote PUBLISHED FRI 31 OCT 2025 Jump to job information section
Competitive rates
PERMANENT
Vita Health Group rCJdNcyhy
Job description
Job summary
Are you looking for an administrative role that will really make a difference to lives? At Vita Health Group we appreciate the part ALL our team play in helping people get better.If you would like to be part of a forward-thinking company and join our friendly team, keep reading to see if you are interested in the role and what we have to offer.
Main duties of the job
This position is an integral part of the service and will ensure the smooth running of the NHS Talking Therapies
Contract
. This is done by providing an effective and efficient administrative service for NHS patients, referring GPs, healthcare professionals and ICB contacts.
About us
Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. To find out more about Vita Health Group and the services we provide, please click here: https://jobsincare.com/job/jnsOecoMayv
Details
Date posted
31 October 2025
Pay scheme
Other
Salary
£24,116 a year pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
VP4E1F774F
Job location
sHarlow/RemoteCM18 7BL
Job description
Job responsibilities
Are you looking for an administrative role that will really make a difference to lives?This position is an integral part of the service and will ensure the smooth running of the NHS Talking Therapies
Contract
. This is done by providing an effective and efficient administrative service for NHS patients, referring GPs, healthcare professionals and ICB contacts. The role is varied and covers a range of administrative responsibilities that support the day to day operations of the service, as well as contributing to its ongoing development.At Vita Health Group we appreciate the part ALL our team play in helping people get better.If you would like to be part of a forward-thinking company and join our friendly team, keep reading to see if you are interested in the role and what we have to offer.Main Duties and ResponsibilitiesAnswering incoming and making outbound calls in a professional manner within agreed KPIs.Processing referrals within targeted timeframeUpdating patient information within the record system, ensuring a high level of accuracy.Monitoring and actioning treatment waitlists.Monitoring and responding to enquiries via email.Checking and processing letters to patients, GPs and Healthcare professionals.Ensuring patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules.General administration and any other ad hoc duties to contribute to the smooth running of the service.This is an excellent opportunity to build on your administration and customer service skills in a busy fast-paced organisation. You should have good
Experience
of dealing with the public and be a confident communicator both on the telephone and over email. You will possess excellent attention to detail, quick to learn new systems and be eager to develop your career as part of a close-knit team in a flexible and supportive environment.The hours for this role are 9:00am-3:00pm Monday to Friday. Our office is based in the Latton Bush Centre in Harlow. Initially you will work in the office Monday - Wednesday, with the option to drop down to two days office based once you are fully trained.As this is a pro rata role your final
Salary
will be £19,292.80 per year.Why Vita Health Group?Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UKs largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.To achieve our mission ofMaking People Better, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally asBest Company to Work for at the Health and Wellbeing Awards 2024.This is also recognised by current employees our most recent Employee Survey results showed the top 5 reasons to work here as being:Supportive team and managementPositive work environmentWellbeing and mental health supportTrust and respectAutonomy and flexibilityWe are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships and regular events and webinars across a range of clinical disciplines. In addition to a competitive
Salary
, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: https://jobsincare.com/job/jnsOecoMayv Health Group is proud to be an equal opportunities employer and is seeking to improve the diversity of its workforce. We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. For further information on our EDI commitments please view here: Vita Health Groups commitment to Equality, Diversity and InclusionWe are committed to being equitable and supporting the wellbeing of all employees.We are a Mindful EmployerOur status as a Disability Confident Leader dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be considered for interview.Our Ethnicity Matters Scheme where all applicants for senior roles (£40,000+) from a minority ethnic group that meet the essential criteria will be considered for interview.Our Gender Matters Scheme where all women applicants for senior roles (£60,000+) that meet the essential criteria will be considered for interview.Our sign up to the Armed Forces Covenant.Our status as a Menopause Friendly Committed employer.Our sign up to the Employer with Heart Charter.Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).Access to health and wellbeing services for colleagues including Mental Health Advocates and an Employee Assistance Programme.An embedded speaking up culture facilitated by Freedom to Speak Up Guardians.Treating transgender individuals with dignity and recognising the potential complications that may arise when taking references. We encourage applicants to contact HR at to discuss or amend how we manage reference requests.Should you wish to discuss any adjustment or assistance you need in the application or interview process please contact and we will facilitate.Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months.Vita Health Group reserves the right to close this job when sufficient applications have been received.
Job description
Person Specification
General RequirementsEssentialPlease refer to
Job description
aboveDesirablePlease refer to
Job description
above
Job description
above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Are you looking for an administrative role that will really make a difference to lives? At Vita Health Group we appreciate the part ALL our team play in helping people get better.If you would like to be part of a forward-thinking company and join our friendly team, keep reading to see if you are interested in the role and what we have to offer.
Main duties of the job
This position is an integral part of the service and will ensure the smooth running of the NHS Talking Therapies
Contract
. This is done by providing an effective and efficient administrative service for NHS patients, referring GPs, healthcare professionals and ICB contacts.
About us
Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. To find out more about Vita Health Group and the services we provide, please click here: https://jobsincare.com/job/jnsOecoMayv
Details
Date posted
31 October 2025
Pay scheme
Other
Salary
£24,116 a year pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
VP4E1F774F
Job location
sHarlow/RemoteCM18 7BL
Job description
Job responsibilities
Are you looking for an administrative role that will really make a difference to lives?This position is an integral part of the service and will ensure the smooth running of the NHS Talking Therapies
Contract
. This is done by providing an effective and efficient administrative service for NHS patients, referring GPs, healthcare professionals and ICB contacts. The role is varied and covers a range of administrative responsibilities that support the day to day operations of the service, as well as contributing to its ongoing development.At Vita Health Group we appreciate the part ALL our team play in helping people get better.If you would like to be part of a forward-thinking company and join our friendly team, keep reading to see if you are interested in the role and what we have to offer.Main Duties and ResponsibilitiesAnswering incoming and making outbound calls in a professional manner within agreed KPIs.Processing referrals within targeted timeframeUpdating patient information within the record system, ensuring a high level of accuracy.Monitoring and actioning treatment waitlists.Monitoring and responding to enquiries via email.Checking and processing letters to patients, GPs and Healthcare professionals.Ensuring patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules.General administration and any other ad hoc duties to contribute to the smooth running of the service.This is an excellent opportunity to build on your administration and customer service skills in a busy fast-paced organisation. You should have good
Experience
of dealing with the public and be a confident communicator both on the telephone and over email. You will possess excellent attention to detail, quick to learn new systems and be eager to develop your career as part of a close-knit team in a flexible and supportive environment.The hours for this role are 9:00am-3:00pm Monday to Friday. Our office is based in the Latton Bush Centre in Harlow. Initially you will work in the office Monday - Wednesday, with the option to drop down to two days office based once you are fully trained.As this is a pro rata role your final
Salary
will be £19,292.80 per year.Why Vita Health Group?Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UKs largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.To achieve our mission ofMaking People Better, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally asBest Company to Work for at the Health and Wellbeing Awards 2024.This is also recognised by current employees our most recent Employee Survey results showed the top 5 reasons to work here as being:Supportive team and managementPositive work environmentWellbeing and mental health supportTrust and respectAutonomy and flexibilityWe are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships and regular events and webinars across a range of clinical disciplines. In addition to a competitive
Salary
, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: https://jobsincare.com/job/jnsOecoMayv Health Group is proud to be an equal opportunities employer and is seeking to improve the diversity of its workforce. We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. For further information on our EDI commitments please view here: Vita Health Groups commitment to Equality, Diversity and InclusionWe are committed to being equitable and supporting the wellbeing of all employees.We are a Mindful EmployerOur status as a Disability Confident Leader dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be considered for interview.Our Ethnicity Matters Scheme where all applicants for senior roles (£40,000+) from a minority ethnic group that meet the essential criteria will be considered for interview.Our Gender Matters Scheme where all women applicants for senior roles (£60,000+) that meet the essential criteria will be considered for interview.Our sign up to the Armed Forces Covenant.Our status as a Menopause Friendly Committed employer.Our sign up to the Employer with Heart Charter.Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).Access to health and wellbeing services for colleagues including Mental Health Advocates and an Employee Assistance Programme.An embedded speaking up culture facilitated by Freedom to Speak Up Guardians.Treating transgender individuals with dignity and recognising the potential complications that may arise when taking references. We encourage applicants to contact HR at to discuss or amend how we manage reference requests.Should you wish to discuss any adjustment or assistance you need in the application or interview process please contact and we will facilitate.Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months.Vita Health Group reserves the right to close this job when sufficient applications have been received.
Job description
Person Specification
General RequirementsEssentialPlease refer to
Job description
aboveDesirablePlease refer to
Job description
above
Job description
above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a NHS Talking Therapies Administrator:
Click to view
To work as a Talking Therapies Administrator in the NHS in the UK, you will need a combination of administrative skills, knowledge of mental health services, and interpersonal skills. Here are some key skills and qualities that are typically essential for this role:
1. Administrative Skills: Proficiency in administrative tasks such as managing appointments, maintaining records, and handling correspondence is crucial. Familiarity with office software (e.g., Microsoft Office) and experience with data entry are often required.
2. Organizational Skills: The ability to prioritize tasks, manage time effectively, and maintain a well-organized workspace is important, as you will be dealing with multiple responsibilities simultaneously.
3. Communication Skills: Strong verbal and written communication skills are necessary for interacting with patients, therapists, and other healthcare professionals. You should be able to convey information clearly and empathetically.
4. Interpersonal Skills: Ability to work effectively with colleagues and engage with patients compassionately, often in sensitive situations. Building rapport with individuals is important in a healthcare setting.
5. Knowledge of Mental Health Services: Understanding the structure and functioning of mental health services, including talking therapies, can help you provide better support. Familiarity with relevant policies and practices is beneficial.
6. Attention to Detail: Accuracy is key in this role, especially when handling patient records, scheduling, and other administrative tasks. Mistakes can lead to significant issues in patient care.
7. IT Skills: Proficiency in using electronic health records systems and other software used in healthcare settings. Knowledge of data protection and confidentiality guidelines, especially concerning sensitive patient information, is also essential.
8. Problem-Solving Skills: The ability to troubleshoot issues as they arise and find effective solutions to administrative or logistical challenges.
9. Team Collaboration: Working closely with therapists, healthcare professionals, and other administrative staff requires a collaborative attitude and the ability to work as part of a larger team.
10. Confidentiality and Ethics: Understanding the importance of confidentiality and ethical guidelines in healthcare is critical, as you will be handling sensitive patient information.
inHarlow/Remote
51.75220205612917 0.11725244290984745 Harlow/Remote 
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