Operational Delivery Manager in Bedford or Peterborough inBedford or Peterborough PUBLISHED FRI 13 DEC 2024 Jump to job information section
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Job description
"Are you a dynamic leader with a passion for operational excellence? We're seeking a skilled Operational Delivery Manager to oversee high-demand service operations and drive exceptional quality, performance, and efficiency. As a first point of contact during real-time operations, you'll ensure seamless, responsive, and high-performing service delivery 24/7.
Why Join Us?As an Operational Delivery Manager, you'll have the unique opportunity to:o Lead a multidisciplinary team: Manage and support a dedicated team of frontline staff, ensuring consistent service delivery in a high-pressure environment.o Take ownership in real-time: Oversee operations, manage workloads, and address challenges proactively, from IT issues to safety concerns.o Drive operational excellence: Collaborate with teams to maintain high standards of efficiency, safety, and effectiveness.o Foster teamwork: Work closely with colleagues and leadership to meet performance targets and maintain service consistency across multiple sites
Key Responsibilities:
- Serve as the primary leader for staff, providing real-time support, troubleshooting, and escalation as necessary.
- Drive performance: Monitor operational metrics and make critical decisions to achieve Key Performance Indicators (KPIs).
- Ensure safety and continuity: Oversee health and safety, act as Fire Marshal, and ensure readiness for emergency response needs.
- Manage and resolve issues: Handle and log service-related complaints, liaise with external partners, and coordinate with internal teams to deliver effective outcomes.
What You'll Bring:
- Proven experience in managing high-demand service environments, with a strong understanding of compliance and operational processes.
- Exceptional leadership: The ability to inspire, manage, and motivate a diverse team while making swift, effective decisions.
- Excellent communication skills: Ability to engage effectively with staff, stakeholders, and professional groups across all levels.
- Technical proficiency: Strong knowledge of operational IT systems and tools, with the ability to adapt to new platforms.
- Flexibility and adaptability: Willingness to work in a dynamic, 24/7 operational environment, including out-of-hours shifts.
About us
Please see attached documentation, for a complete job description and a detailed person specification.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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