QR code linking to this job posting Operations Support Manager- General Practice in Leominster inLeominster PUBLISHED WED 12 NOV 2025

£14 to £15.33 an hour Dependent on experience  PERMANENT   NO SPONSORSHIP 

Taurus Healthcare Limited

Job summary
  • Taurus Healthcare are advertising this position on behalf of Ryeland Surgery*The Operations Support Manager plays a key part in ensuring the smooth, efficient and patient-centred running of the practice as well as providing HR administrative support to our practice team. Working closely with the Operations Manager and wider leadership team, you will provide support with day-to-day operational delivery, HR administration processes, workflow coordination and service improvements. You will act as a point of support for both staff and patients, promoting a positive and professional practice environment. The role requires a high level of confidentiality, attention to detail and cross-team collaboration to keep organisational processes in line with policies and regulations.This position would suit someone with strong organisational and interpersonal skills, excellent attention to detail, and a genuine commitment to delivering high standards of service healthcare
Experience is not essential, as full training will be provided.We welcome applications from candidates with
Experience in any sector, including business, hospitality, service industries or the wider private sector. What matters most is your ability to deliver an excellent
Experience for patients and colleagues alike.* Closing Date for this vacancy is Sunday 23rd November 2025** Interviews are expected to take place on Wednesday 3rd December 2025 *
Main duties of the job The successful applicant will be :-Highly organised and detail-orientatedPassionate about providing excellent patient serviceA confident communicator with strong interpersonal skillsAble to manage multiple priorities calmly and effectivelyAnalytical and solutions-focused, with a drive to improve systems and processesIT literate and confident learning new software systemsProfessional, adaptable, and aligned with the practices valuesMain responsibilities of the role :HR administration support including recruitment, on/off boarding, probation reviews, training and appraisal preparation and payroll preparation.Administration support to other non-clinical teams in times of absence or high workload including patient registrations, data entry, reception and call taking including telephone queue bustingUpdate and maintain electronic HR files and repository for policies, procedures and digital libraryMaintain the Management Team diary ensuring appropriate availability or cover for internal and external meetings and eventsHold weekly hassle huddle meetings with all non-clinical teams and act as a point of escalation for operational queriesAdministration and planning support for the Patient Participation GroupAny additional administration assistance required by the Operations ManagerHours:MondayThursday: 10:3:30 Friday: 07:4515:45 A 50/50 job share will be considered for suitable candidates.-This role is not suitable for remote working.
About us We are a warm, forward-thinking NHS General Practice dedicated to providing high-quality, compassionate care to our local community. Our committed team of clinicians and administrative staff work collaboratively to put patients at the heart of everything we do, and we continually seek to improve and innovate the way we deliver care.We are now looking for an enthusiastic, detail-orientated and organised Operations Support Manager to help coordinate our daily operations, support our staff team, and enhance the overall patient
Experience .* This advert may close early if there is a high number of applications*Taurus Healhcare Ltd is advertising this position on behalfof Ryeland Surgery. This means that Ryeland Surgery is the employing organisation and will make the final decision onappointing candidates.Taurus Healthcare Ltd, on behalf of Ryeland Surgery, will collateall relevant information for the purpose of the recruitment and pre-employmentcheck process.This information will then be securely transferred to Ryeland Surgery.
Details
Date posted 12 November 2025
Pay scheme Other
Salary £14 to £15.33 an hour Dependent on
Experience Contract Permanent
Working pattern Full-time
Reference number S00Job location sRyeland SurgeryWestfield WalkLeominsterHerefordshireHR6 8HD
Job description
Job responsibilities The following are the core responsibilities of the Operations Support Manager. On occasions there may be a requirement to carry out other tasks which are listed below under secondary responsibilities. This will be dependent on factors such as workload and staffing levels:a. HR administration support including: recruitment and pre-employment checks, on/off boarding, probation reviews, updating and producing
Job description s, generating standard
Contract variation/ changes to terms and conditions letters, training and appraisal preparation and return to work meetings. Process flexible working requests and develop template letters relating to statutory maternity, paternity, adoption leave etc. Send out template letters for disciplinary and grievance etc meetings. Organise, coordinate and communicate internal training events/meetings. Liaise with external consultants and/or agencies regarding HR support as necessary.b. Create, update and maintain electronic HR files and repository for policies, procedures and digital library.c. Support payroll and payroll preparation by processing monthly absence, leave and overtime/TOIL reports.d. Maintain compliance-related records including training logs,
Qualifications and certificates and policy acknowledgements. Monitor deadlines/follow-up actions relating to compliance tasks and audits. Help prepare documentation and reports for internal/external audits.e. Administration support to other non-clinical teams in times of absence or high workload including patient registrations, data entry, reception and call taking including telephone queue busting.f. Maintain the Management Team diary ensuring appropriate availability or cover for internal and external meetings and events. Schedule, follow up and generate reminders for probation and annual reviews.g. Hold weekly hassle huddle meetings with all non-clinical teams and act as a point of escalation for operational queriesh. Administration and planning support for the Patient Participation Groupi. Any additional administration assistance required by the Operations Managerj. To be a trained Fire Wardenk. To be a trained Mental Health First Aiderl. Maintain a clean, tidy, effective working area at all timesm. Undertake all mandatory training and induction programmesn. Attend a formal appraisal on an annual basis and participate in interim reviews to ensure objectives are achieved and relevant training is undertaken*Pleaseread the attached
Job description and
Person Specification for full
Details of the role *
Job description
Job description s, generating standard
Job description and
Person Specification for full
Details of the role *
Person Specification
Experience Essential
Experience of working in administrative coordination or operational support role.Desirable
Experience of working in team leadership role.
Qualifications EssentialEducated to A level or equivalent.GCSE Mathematics & English - C or above.DesirableLeadership/management qualification L3 or above.CIPD HR qualification L3 or above.SkillsEssentialExcellent communication skillsStrong IT skillsClear, polite telephone mannerCompetent in the use of Office and OutlookManaging competing priorities and deadlinesEffective time management (Planning & Organising)Ability to work as a team member and autonomouslyGood interpersonal skillsProblem solving & analytical skillsAbility to follow policy and procedureAbility to maintain confidentialityPersonal QualitiesEssentialPolite and confidentReliable, flexible and able to adapt to changeMotivatedForward thinkerHigh levels of integrity and loyaltySensitive and empathetic in distressing situationsProfessional, calm and resilient under pressureOther RequirementsEssentialFlexibility to work outside of core office hoursDisclosure Barring Service check
Person Specification
Experience Essential
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details