Outpatient Bookings Officer inAscott-Under-Wychwood inAscott-Under-Wychwood PUBLISHED SAT 12 APR 2025
Opportunity to work in a vital role within the NHS, contributing to patient care and service delivery.
Engagement in modernisation projects that improve patient pathways, allowing for professional growth and development.
High levels of patient interaction, providing a chance to make a positive impact on individuals' experiences with the healthcare system.
Flexible working patterns available, promoting a healthy work-life balance tailored to the needs of employees.
Access to extensive professional development opportunities and training programs to enhance skills in management and leadership.
Supportive working environment that values diversity and inclusion, fostering a sense of belonging within the team.
Commitment to maintaining high standards of customer service, leading to personal fulfillment in helping others.
Join Our Team as an Outpatient Bookings Officer in Ascot-Under-Wychwood!
Are you looking for a rewarding role where you can make a real difference? Frimley Health NHS Foundation Trust is seeking a compassionate and organised Outpatient Bookings Officer to join our dedicated team. In this pivotal role, you will be responsible for scheduling outpatient appointments across various Trust sites, ensuring that every patient experiences our values of dignity, respect, and empathy. Your strong customer service skills will shine as you interact with patients and colleagues alike, all while supporting our mission to deliver exceptional care.
At Frimley Health, we prioritise your work-life balance and encourage women and dedicated carers to apply, offering flexible working patterns to suit your lifestyle. With opportunities for professional development and training, you’ll grow not just in your career but as an essential part of a team that truly cares about people. If you’re ready to embark on a fulfilling journey with us, visit our website and take the first step towards a brighter future!
Opportunity to work in a vital role within the NHS, contributing to patient care and service delivery.
Engagement in modernisation projects that improve patient pathways, allowing for professional growth and development.
High levels of patient interaction, providing a chance to make a positive impact on individuals' experiences with the healthcare system.
Flexible working patterns available, promoting a healthy work-life balance tailored to the needs of employees.
Access to extensive professional development opportunities and training programs to enhance skills in management and leadership.
Supportive working environment that values diversity and inclusion, fostering a sense of belonging within the team.
Commitment to maintaining high standards of customer service, leading to personal fulfillment in helping others.
Job Summary
The post holder will be responsible for booking outpatient appointments over the Trust sites. Theywill have an active role in the implementation, as well as ongoing monitoring of both new andexisting appointments systems. The post holder will assist with meeting Trust targets. The postholder will be required to offer very high customer service skills for patients and both internal andexternal staff.
Main duties of the job
To ensure all phone calls are dealt with in a professional and timely manner adhering to thelocal targets set by the department and Trusto To ensure all patients and visitors are treated with dignity, respect and empathy at all timeso To deal with patients in a polite and respectful manner complying with their requests wherepossibleo To support the Trust in delivering NHS targetso To respond in a timely fashion to all administrative duties within the teamo To support the implementation of all new IT and patient administration systemso Assist and be pro-active in all modernisation projects that concern the team and improvepatient pathwayso To be multi-skilled in your working role and able to assist in all areas of the department asand when required
About Us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Date posted
09 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,329 to £26,958 a year per annum INCL HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
151-JLM459
Job locations
Greenwood Offices, Heatherwood Hospital
Brook Avenue
Ascot
SL5 7GB
Job Description
Job responsibilities
To ensure strict confidentiality is maintained at all times in respect of correspondencereceived in the department and in accordance with Trust policy To ensure demographics and daytime contact numbers are obtained and checked on eachindividual call and updated on the patient administration system in accordance withInformation Quality Assurance To adhere to the Trust Access Policy when patients do not keep appointments or wish todelay appointments or treatment. To liaise with the team leader to provide a high quality empathetic service and highlight anyproblems, working together as a customer focused team to solve issues that may arise2 To adhere to the Trust values of being committed to excellence, working together and facingthe future To attend specialty meetings for your lead specialty as and when required
Job Description
Job responsibilities
To ensure strict confidentiality is maintained at all times in respect of correspondencereceived in the department and in accordance with Trust policy To ensure demographics and daytime contact numbers are obtained and checked on eachindividual call and updated on the patient administration system in accordance withInformation Quality Assurance To adhere to the Trust Access Policy when patients do not keep appointments or wish todelay appointments or treatment. To liaise with the team leader to provide a high quality empathetic service and highlight anyproblems, working together as a customer focused team to solve issues that may arise2 To adhere to the Trust values of being committed to excellence, working together and facingthe future To attend specialty meetings for your lead specialty as and when required
Person Specification
Call centre
Essential
Essential
Essential
Call centre
Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Greenwood Offices, Heatherwood Hospital
Brook Avenue
Ascot
SL5 7GB
Employer's website
www.jobsincare.com/job/jblirnXh (Opens in a new tab)
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Greenwood Offices, Heatherwood Hospital
Brook Avenue
Ascot
SL5 7GB
Employer's website
www.jobsincare.com/job/jblirnXh (Opens in a new tab)
The post holder will be responsible for booking outpatient appointments over the Trust sites. Theywill have an active role in the implementation, as well as ongoing monitoring of both new andexisting appointments systems. The post holder will assist with meeting Trust targets. The postholder will be required to offer very high customer service skills for patients and both internal andexternal staff.
Main duties of the job
To ensure all phone calls are dealt with in a professional and timely manner adhering to thelocal targets set by the department and Trusto To ensure all patients and visitors are treated with dignity, respect and empathy at all timeso To deal with patients in a polite and respectful manner complying with their requests wherepossibleo To support the Trust in delivering NHS targetso To respond in a timely fashion to all administrative duties within the teamo To support the implementation of all new IT and patient administration systemso Assist and be pro-active in all modernisation projects that concern the team and improvepatient pathwayso To be multi-skilled in your working role and able to assist in all areas of the department asand when required
About Us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Date posted
09 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,329 to £26,958 a year per annum INCL HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
151-JLM459
Job locations
Greenwood Offices, Heatherwood Hospital
Brook Avenue
Ascot
SL5 7GB
Job Description
Job responsibilities
To ensure strict confidentiality is maintained at all times in respect of correspondencereceived in the department and in accordance with Trust policy To ensure demographics and daytime contact numbers are obtained and checked on eachindividual call and updated on the patient administration system in accordance withInformation Quality Assurance To adhere to the Trust Access Policy when patients do not keep appointments or wish todelay appointments or treatment. To liaise with the team leader to provide a high quality empathetic service and highlight anyproblems, working together as a customer focused team to solve issues that may arise2 To adhere to the Trust values of being committed to excellence, working together and facingthe future To attend specialty meetings for your lead specialty as and when required
Job Description
Job responsibilities
To ensure strict confidentiality is maintained at all times in respect of correspondencereceived in the department and in accordance with Trust policy To ensure demographics and daytime contact numbers are obtained and checked on eachindividual call and updated on the patient administration system in accordance withInformation Quality Assurance To adhere to the Trust Access Policy when patients do not keep appointments or wish todelay appointments or treatment. To liaise with the team leader to provide a high quality empathetic service and highlight anyproblems, working together as a customer focused team to solve issues that may arise2 To adhere to the Trust values of being committed to excellence, working together and facingthe future To attend specialty meetings for your lead specialty as and when required
Person Specification
Call centre
Essential
- Working within a call centre
- Over 3 years working with customer/patients
Essential
- Experience NHS
- Over 3 years experience`
Essential
- Experience within an admin role similar
- Experience in NHS admin role
Call centre
Essential
- Experience within an admin role similar
- Experience in NHS admin role
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Greenwood Offices, Heatherwood Hospital
Brook Avenue
Ascot
SL5 7GB
Employer's website
www.jobsincare.com/job/jblirnXh (Opens in a new tab)
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Greenwood Offices, Heatherwood Hospital
Brook Avenue
Ascot
SL5 7GB
Employer's website
www.jobsincare.com/job/jblirnXh (Opens in a new tab)
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