Outpatients Booking Clerk inBarnsley inBarnsley PUBLISHED TUE 4 MAR 2025

Band 2 FIXEDTERM
NHS

Barnsley Hospital NHS Foundation Trust rXPN0xmg

Great opportunity for apprentices to gain practical experience while studying for NVQ Level 2/3.

Fixed term/secondment position helps in understanding the workings of a busy Outpatients Department.

Develops strong communication and interpersonal skills through interaction with patients and healthcare professionals.

Encourages personal initiative and detail-oriented work, fostering professional growth.

Provides a chance to improve teamwork skills in a collaborative healthcare environment.

Offers experience in a clinical setting, enhancing understanding of patient care processes and administrative systems.

Exposure to diverse challenges and responsibilities, making for an engaging and dynamic work environment.

Are you looking for a rewarding career that combines your organisational skills with the opportunity to make a real difference in people's lives? Barnsley Hospital NHS Foundation Trust is eager to welcome you as a Outpatients Booking Clerk in our vibrant Outpatients Department. This fixed-term, 12-month position offers a fantastic chance for those currently pursuing NVQ Level 2/3 qualifications. You’ll play a crucial role in enhancing patient experience by managing appointments, communicating with healthcare professionals, and maintaining accurate records, all while honing your skills in a supportive environment.

In this dynamic role, your strong communication and interpersonal skills will shine as you interact with patients, GPs, and clinical staff. You'll need to be organised and detail-oriented — able to juggle multiple tasks and remain calm under pressure. As a team player with a positive attitude, you’ll contribute to our commitment to outstanding patient care. If you're flexible, proactive, and ready to take on challenges, this position could be the perfect fit for you. Join us at Barnsley Hospital and be part of a dedicated team that prioritises compassionate care and makes a tangible impact every day.

Great opportunity for apprentices to gain practical experience while studying for NVQ Level 2/3.

Fixed term/secondment position helps in understanding the workings of a busy Outpatients Department.

Develops strong communication and interpersonal skills through interaction with patients and healthcare professionals.

Encourages personal initiative and detail-oriented work, fostering professional growth.

Provides a chance to improve teamwork skills in a collaborative healthcare environment.

Offers experience in a clinical setting, enhancing understanding of patient care processes and administrative systems.

Exposure to diverse challenges and responsibilities, making for an engaging and dynamic work environment.

This role is a fantastic opportunity for apprentices who are currently studying for NVQ Level 2/3, apprentices should note that the salary will remain as an apprenticeship salary as this position is fixed term.

12 Months fixed term/secondment opportunity

We are seeking to recruit well motivated individuals to work in our busy Outpatients Department where you will carry out a full range of duties in order to provide an effective and efficient service.

For this role it is essential that you are educated to O level GCSE Standard, NVQ in Customer Care or Business Administration or equivalent, with experience of working in an outpatient department.

With good communication and interpersonal skills, you will have experience of communicating with a wide range of people on all levels either by telephone or face to face. You will be able to work on your own initiative, prioritising your workload and paying attention to detail at all times whilst working under pressure and to tight deadlines. You will be a good team player with a flexible approach to work, pleasant personality and positive outlook.

The main role of the Outpatient Department is to provide both clerical and administrative staff and systems in order to maintain support to the Clinical teams

The booking of New Urgent and Routine appointments into the correct slots and rescheduling as appropriate.

To contact GPs for any missing referrals referrals not attached to the Electronic booking system (EBS)

Input Clinic Outcome Sheets onto Medway and arrange appointments for patients as directed by the clinical staff, ensuring patients are given sent timely appointments. To ensure all patient outcomes are recorded on Medway, including any outpatient clinical coding and treatment status coding.

Ensure confidentiality at all times, answer telephone calls and relaying messages in a timely and appropriate manner, referring clinical queries to the relevant staff member.

Assisting with the duties of other outpatient clerical staff where appropriate.

To be flexible to the needs of the service Department and Trust.

About us
Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.
Supporting Documents
Please refer to the values-based recruitment guidance and associated documentation

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