Paediatric Community PPA in Epsom inEpsom PUBLISHED WED 12 NOV 2025 Jump to job information section
Band 3: £29,651 to £31,312 a year Pa incl HCAS Outer pro rata
PERMANENT
Job description
Job summary
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.Based in the Paediatric Team at Epsom Hospital, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.The post holder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing to be able to be seen and that they are treated in the right place, by the right person, at the right time.The post holder will ensure high levels of patient care/confidentiality by assisting the Safeguarding Paediatric Service Coordinator and the Paediatric team as needed and by being an accessible customer focus and knowledgeable point of contact for all involved in the service.For further information please contact Jane Parsons Paediatric Assistant Service Manager tel .
Main duties of the job
The post holder will be the first point of contact, responsible for providing efficient and effective administrative support relevant to Scheduling and Other services within Children service. Inputting referrals onto the database for inclusion within activity reports for commissionerTo be the first point of contact within the department for all requests from social workers for medical advice on child protection matters and to action the outcome according to protocol.To be collect and collate statistical information and to provide information for management purposes as requested.To deal with incoming correspondence, medical records and arranging doctor's activity where appropriate.To adhere to response times to ensure that targets are met.To ensure that all referrals are entered onto the IT system and files opened or retrieved as appropriate.To assist the appointments scheduler to maintain referrals/appointments database.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Details
Date posted
12 November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£29,651 to £31,312 a year Pa incl HCAS Outer pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
343-6987443-FM-SC-VCG
Job location
sEpsom HospitalDorking RoadEpsomKT18 7EG
Job description
Job responsibilities
To work as part of a clinical team ensuring that patients are admitted efficiently for outpatient appointments, pre-admission appointments, investigative treatments, diagnostic procedures and inpatient and day case operations within national guidelines and in accordance with the trusts Patients Access, Booking and Choice Policy. This includes: NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules. Ensure that patients are informed with reasonable notice, and that all relevant paper work is completed for given appointment. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s) including Choose and Book within one working day of receipt/decision to treat.To schedule patients in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2e.g. 18 Week Referral to Treatment, Going Further on Cancer Waits etc.), expediting patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.To provide administrative support to consultant/clinical teams including the management of clinicians diaries/timetables. Ensure consultants timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised.To ensure that the information on referral letters, outpatient status forms and waiting list cards is recorded accurately and comprehensively on the Trust PAS system(s). Check patient identity
Details
including all demographic information during patient encounters. Amend PAS letters and patient leaflets to ensure that information distributed to patients is accurate and current.Where appropriate to undertake a pre-assessment of new patients in accordance with defined protocols, when they telephone to arrange an appointment for diagnostic test or TCI for operation to verify their medical
Details
and to help ensure that they are scheduled to the correct session for procedure &/or treatment. This may include accurately recording and providing advice in relation to medication, starvation, allergies &/or transport in accordance with clinical protocols and Trust policy. Ensure that relevant information is available to clinical staff at the time of attendance &/or admission.
Job description
Person Specification
Qualifications
EssentialGood general education with GCSE or equivalent in English at grade C or aboveDesirableECDL or equivalentKnowledge of Child Safeguarding
Experience
EssentialKnowledge of a full range of IT/Patient administration systemsKnowledge of patient administration work in a healthcare settingSkills & KnowledgeEssential
Experience
of customer careThe ability to prioritise tasks effectively with some directionComputer literate, with
Experience
of using a keyboardKnowledge of databases, spreadsheets e.g. Excel or similar applicationsKnowledge of confidentiality and data protection principlesKnowledge of health and safetyDesirableKnowledge of PAS
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.Based in the Paediatric Team at Epsom Hospital, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.The post holder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing to be able to be seen and that they are treated in the right place, by the right person, at the right time.The post holder will ensure high levels of patient care/confidentiality by assisting the Safeguarding Paediatric Service Coordinator and the Paediatric team as needed and by being an accessible customer focus and knowledgeable point of contact for all involved in the service.For further information please contact Jane Parsons Paediatric Assistant Service Manager tel .
Main duties of the job
The post holder will be the first point of contact, responsible for providing efficient and effective administrative support relevant to Scheduling and Other services within Children service. Inputting referrals onto the database for inclusion within activity reports for commissionerTo be the first point of contact within the department for all requests from social workers for medical advice on child protection matters and to action the outcome according to protocol.To be collect and collate statistical information and to provide information for management purposes as requested.To deal with incoming correspondence, medical records and arranging doctor's activity where appropriate.To adhere to response times to ensure that targets are met.To ensure that all referrals are entered onto the IT system and files opened or retrieved as appropriate.To assist the appointments scheduler to maintain referrals/appointments database.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Details
Date posted
12 November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£29,651 to £31,312 a year Pa incl HCAS Outer pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
343-6987443-FM-SC-VCG
Job location
sEpsom HospitalDorking RoadEpsomKT18 7EG
Job description
Job responsibilities
To work as part of a clinical team ensuring that patients are admitted efficiently for outpatient appointments, pre-admission appointments, investigative treatments, diagnostic procedures and inpatient and day case operations within national guidelines and in accordance with the trusts Patients Access, Booking and Choice Policy. This includes: NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules. Ensure that patients are informed with reasonable notice, and that all relevant paper work is completed for given appointment. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s) including Choose and Book within one working day of receipt/decision to treat.To schedule patients in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2e.g. 18 Week Referral to Treatment, Going Further on Cancer Waits etc.), expediting patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.To provide administrative support to consultant/clinical teams including the management of clinicians diaries/timetables. Ensure consultants timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised.To ensure that the information on referral letters, outpatient status forms and waiting list cards is recorded accurately and comprehensively on the Trust PAS system(s). Check patient identity
Details
including all demographic information during patient encounters. Amend PAS letters and patient leaflets to ensure that information distributed to patients is accurate and current.Where appropriate to undertake a pre-assessment of new patients in accordance with defined protocols, when they telephone to arrange an appointment for diagnostic test or TCI for operation to verify their medical
Details
and to help ensure that they are scheduled to the correct session for procedure &/or treatment. This may include accurately recording and providing advice in relation to medication, starvation, allergies &/or transport in accordance with clinical protocols and Trust policy. Ensure that relevant information is available to clinical staff at the time of attendance &/or admission.
Job description
Person Specification
Qualifications
EssentialGood general education with GCSE or equivalent in English at grade C or aboveDesirableECDL or equivalentKnowledge of Child Safeguarding
Experience
EssentialKnowledge of a full range of IT/Patient administration systemsKnowledge of patient administration work in a healthcare settingSkills & KnowledgeEssential
Experience
of customer careThe ability to prioritise tasks effectively with some directionComputer literate, with
Experience
of using a keyboardKnowledge of databases, spreadsheets e.g. Excel or similar applicationsKnowledge of confidentiality and data protection principlesKnowledge of health and safetyDesirableKnowledge of PAS
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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