Part Time Medical Receptionist in Worcester inWorcester PUBLISHED FRI 7 NOV 2025 Jump to job information section

Job summary
Previous applicants need not apply again.We are looking for a friendly, patient focused and efficient person to join our Reception Team.The hours will equate to 22.5hrs a week based on a 2 week shift rota:-Week 1Wednesday/Thursday/Friday 08:00 to 16:00Week 2Wednesday/Thursday/Friday 10:30 to 18:30The role will including receiving, assisting and directing patient enquiries inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way.Provide general assistance to the practiceteam and project a positive and friendly image to patients and other visitors,either in person or via the telephone.Comfortable working area with air con for summer months

Main duties of the job
The candidate should be well-organised, have an excellent telephone manner, ability to cope under pressure, good communication skills and computer literate. Preferably with

Experience
of Emis Web but training can be providedIt is essential that the candidate have a caring approach, and a good listener! Be ateam player and motivated to providing a caring and efficient service to our patients as part of a wider team.

About us
We are a well organised friendly, adaptable GMS Practice. Weoperate from a purpose built surgery on the outskirts of Worcester. We havejust over 11,300 patients. We have a strong GP, ANP, PA and nurse team who aresupported by Management, Administration and Reception.We are a part of the Worcester City Primary Care Network and have strong links with associated teams within this organisation.We encourage staff participation in regular meetings with protected learning times and continuing role development.

Details

Date posted
November 2025

Pay scheme
Other

Salary
£12.21 an hour

Contract
Permanent

Working pattern
Part-time

Reference number
A33Job location
s44 Droitwich RoadWorcesterWR3 7LH

Job description

Job responsibilities

Job responsibilities
:AdministrationTo have a thorough knowledge of all practice procedures.To work in accordance of written protocolsPatient navigation/Signposting to various services and PCN HubScanning documentsReceptionReceiving patientsConsulting with members of practice clinical teamsNavigation of patients to correct services and triage appointmentsBe able to cover for annual leave/sickness when requiredAppointmentsProcess appointment requests for today future appointments from patients by telephone and in person.Deal with visits requestsComputerRegistrations of new patients computer data entry and medical records.Process patients change of

Address
computer data and medical records (have knowledge of practice area).TelephoneHave working knowledge of our new cloud telephony telephone system (training given).Other TasksMaintain a Clear desk policy and adhere to practice policiesEnsure building security have thorough knowledge of doors/windows/alarm.Any other tasks allocated by managersConfidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this

Job description
, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Job description

Job responsibilities

Person Specification

Experience
EssentialCustomer service

Experience
and the ability to work in a high pressure environmentDesirable

Experience
of Emis Web,

Experience
of patient triage and navigation to services,

Experience
of working in a GP practice

Qualifications
EssentialGood level of educationReception/customer facing skills/

Experience

Experience
of working in a busy environmentAbility to multi task and prioritise own workload

Experience
of working within a teamDesirableWorked in General Practice

Experience
of using Emis Web

Person Specification

Experience
EssentialCustomer service

Experience
of Emis Web,

Experience
of working in a GP practice

Experience

Experience
of using Emis Web

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details