Pathway Coordinator in Dorking inDorking PUBLISHED FRI 31 OCT 2025 Jump to job information section
Depending on experience £25,000 - £26,000 FTE DoE
PERMANENT
Dorking Healthcare Ltd. rnfVeb8E
Job description
Job summary
Pathway Coordinators are an integral part of the Outpatient team, looking after patients from the point of referral to discharge, ensuring that the process is both efficient and effective. This is achieved by accurately processing and actively monitoring the flow of information throughout the patient pathway.The role would suit someone who is good at multitasking, problem-solving with an empathetic nature, who has a passion for helping patients.The Pathways team is currently made up of 8 staff members based in the Outpatients department at Dorking Community Hospital. As we are seeing the number of patients grow, we are looking to expand our team.We would be interested in people who could offerbetween 30 to 37.5 hrs a week.
Main duties of the job
Pathwaycoordinators are responsible for ensuring that the patient journey is bothefficient and effective. This involveschasing reports, results, and other documentation with GPs, hospitals, and third-partyproviders to ensure these are in place prior to appointments. When processingreports, the pathways team will highlight any urgent findings to our cliniciansto expedite patient care where required. The ideal candidate would therefore besomeone who can remain calm and maintain a high level of attention todetail.The successful applicant will be able to help manage the workloadefficiently and effectively on a daily basis to facilitate the patient's carebeing as smooth and efficient as possible.We will provide the training necessary to use our in-house IT systems;however, a good working knowledge of Microsoft Office would be beneficial. You will be required to maintain patientconfidentiality at all times.
About us
This is an excellent opportunity to be a part of our organisation as weare going through a period of growth and looking to recruit a PathwayCoordinator to our professional and friendly team.Dorking Healthcare (DHC) is an organisation that provides a wide rangeof quality healthcare services in Surrey and Sussex. We are registered with theCQC (Care Quality Commission), receiving a Good status in our most recentinspection, and we are an accredited AQP (Any Qualified Provider). Our visionis to continually improve local services for patients by offering first-classcare and shorter waiting times.A can-do attitude is a vital asset at DHC, and we are looking forlike-minded individuals to work with us who share the same approach and workethic.The benefits we offer include:Competitive salariesMembership of the NHS pension scheme27 days annual leave plus bank holidays, increasing with length ofserviceAccess to an Employee Assistance ProgramOpportunities for training, development, and career progressionSome of our sites have free on-site parking (subject to availability)We aim to be an employer of choice and conduct annual staff satisfactionsurveysDHC actively encourages and promotes diversity, ensuresall voices are heard and included, and is committed to equal opportunities forall.
Details
Date posted
31 October 2025
Pay scheme
Other
Salary
Depending on
Experience
£25,000 - £26,000 FTE DoE
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
UJob location
sDorking General HospitalHorsham RoadDorkingSurreyRH42AA
Job description
Job responsibilities
JOBSUMMARYThe role (and team) is an integral part of thepatient pathway (referral to discharge), ensuring that the process is bothefficient and effective. This is achieved by accurately processing and activelymonitoring the flow of information throughout the patient pathway.ThePathways team looks through each patients referral carefully to make sure theclinician has all the relevant information about the patients conditionavailable to them on our electronic record system. This means the patients get the most out oftheir time with the consultant as all relevant test results and images areavailable for review.Wework with several NHS trusts and independent hospitals in the local area andhave our own in-house diagnostic services. A part of the Pathway role is toforward on results from tests to the patients GP surgery as well as ourconsultants.You will need to have excellent attention to detailand use initiative and good judgement to problem solve and consider the bestcourse of action to take for the patient.DUTIESAND RESPONSIBILITIES OF THE POSTPrepare clinics for each clinician across allspecialities ahead of their clinics, which will include
Details
about theirexpected appointments, routine results that have been received, pathologyresults for filing, and patient queries.For new patient appointments, thoroughly review thereferral information provided by the GP, picking out investigations or teststhat have already been completed and adding them to the patients electronicrecord.For follow-up patient appointments, review theprevious clinic letter and referrals out recommended and ensure these have beenconducted and the results are available for review.Process post-clinic folder documentation by distributingand actioning the contents as required.Shared responsibility for managing the Pathwayshared email box and the shared tasks on our patient record system, actioningthem as appropriate within a timely fashion.Communicating and sending the results of diagnostictests we have conducted in-house to the patient's GP within the specifiedtimeframes.For results we have received from externalproviders for our patients, review the results, add to the patient's record, andtake the necessary follow-up actions, removing patients from waitlists, bookingfollow-up appointments, for example.There may be urgent findings on reports that needactioning immediately, following processes to highlight this to the clinicianand follow their guidance on the outcome required to progress the patient'scare.Chase reports, results, and other documentationwith GPs, hospitals, and third-party providers, working proactively andindependently to achieve required outcomes.Manage the incoming and outgoing image requests.Track patient pathways from referral to discharge,highlighting and resolving queries as they are encountered.Maintain excellent working relationships withcolleagues, consultants, and external providers.Maintaining accurate patient records by updatingwait lists, updating tasks, saving delivery/read receipts, and adding resultsand notes.Manage multiple tasks, prioritising own workloadand working with the team to ensure work is completed within target timeframes.Undertakeany other reasonable duties as commensurate with the nature of this role.Undertakeany mandatory training as appropriate to the post and as directed.WORKSETTING AND REVIEWTomanage own workload efficiently and effectively on a daily basis with a degreeof autonomy. Maintain confidentiality atall times. Make decisions pertaining tothe smooth and efficient running of the department, acting independently but,where necessary, referring problems to management or the appropriate consultantvia the quickest route possible.CONFIDENTIALITYThepost holder must maintain the confidentiality of information about patients,staff, and DHC business in accordance with the Data Protection Act 1998 and theCaldicott principles.
Job description
Person Specification
Qualifications
EssentialGood standard of education(Numerate and good standard of written and spoken English)AttributesEssentialCan do attitude to daily tasks, adversity, and new ways of working.Aspiration to continuously improve the
Experience
of our patientsSkillsEssentialExcellent attention to detail.Administration and organisational skills.Computer literate - MS Office.Ability to communicate effectively with a diverse range of people.Ability to prioritise tasks.Self-motivated and pro-active team player with good interpersonal skills.Ability to exercise good judgement.Proven problem-solving
Experience
DesirableSystmone (NHS database).IEP imaging portal.Streamlining and making processes smoother and more efficientKnowledgeEssentialGood working knowledge of IT systems.
Experience
in a patient/customer-focused role.Proven problem-solving
Experience
.
Experience
in meeting deadlines and prioritisationDesirableData protection in a health care environment.NHS / Healthcare
Experience
.Patient referral pathways.Understanding of medical terminology.Prior
Experience
working in a fast-paced environment.
Person Specification
Experience
.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Pathway Coordinators are an integral part of the Outpatient team, looking after patients from the point of referral to discharge, ensuring that the process is both efficient and effective. This is achieved by accurately processing and actively monitoring the flow of information throughout the patient pathway.The role would suit someone who is good at multitasking, problem-solving with an empathetic nature, who has a passion for helping patients.The Pathways team is currently made up of 8 staff members based in the Outpatients department at Dorking Community Hospital. As we are seeing the number of patients grow, we are looking to expand our team.We would be interested in people who could offerbetween 30 to 37.5 hrs a week.
Main duties of the job
Pathwaycoordinators are responsible for ensuring that the patient journey is bothefficient and effective. This involveschasing reports, results, and other documentation with GPs, hospitals, and third-partyproviders to ensure these are in place prior to appointments. When processingreports, the pathways team will highlight any urgent findings to our cliniciansto expedite patient care where required. The ideal candidate would therefore besomeone who can remain calm and maintain a high level of attention todetail.The successful applicant will be able to help manage the workloadefficiently and effectively on a daily basis to facilitate the patient's carebeing as smooth and efficient as possible.We will provide the training necessary to use our in-house IT systems;however, a good working knowledge of Microsoft Office would be beneficial. You will be required to maintain patientconfidentiality at all times.
About us
This is an excellent opportunity to be a part of our organisation as weare going through a period of growth and looking to recruit a PathwayCoordinator to our professional and friendly team.Dorking Healthcare (DHC) is an organisation that provides a wide rangeof quality healthcare services in Surrey and Sussex. We are registered with theCQC (Care Quality Commission), receiving a Good status in our most recentinspection, and we are an accredited AQP (Any Qualified Provider). Our visionis to continually improve local services for patients by offering first-classcare and shorter waiting times.A can-do attitude is a vital asset at DHC, and we are looking forlike-minded individuals to work with us who share the same approach and workethic.The benefits we offer include:Competitive salariesMembership of the NHS pension scheme27 days annual leave plus bank holidays, increasing with length ofserviceAccess to an Employee Assistance ProgramOpportunities for training, development, and career progressionSome of our sites have free on-site parking (subject to availability)We aim to be an employer of choice and conduct annual staff satisfactionsurveysDHC actively encourages and promotes diversity, ensuresall voices are heard and included, and is committed to equal opportunities forall.
Details
Date posted
31 October 2025
Pay scheme
Other
Salary
Depending on
Experience
£25,000 - £26,000 FTE DoE
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
UJob location
sDorking General HospitalHorsham RoadDorkingSurreyRH42AA
Job description
Job responsibilities
JOBSUMMARYThe role (and team) is an integral part of thepatient pathway (referral to discharge), ensuring that the process is bothefficient and effective. This is achieved by accurately processing and activelymonitoring the flow of information throughout the patient pathway.ThePathways team looks through each patients referral carefully to make sure theclinician has all the relevant information about the patients conditionavailable to them on our electronic record system. This means the patients get the most out oftheir time with the consultant as all relevant test results and images areavailable for review.Wework with several NHS trusts and independent hospitals in the local area andhave our own in-house diagnostic services. A part of the Pathway role is toforward on results from tests to the patients GP surgery as well as ourconsultants.You will need to have excellent attention to detailand use initiative and good judgement to problem solve and consider the bestcourse of action to take for the patient.DUTIESAND RESPONSIBILITIES OF THE POSTPrepare clinics for each clinician across allspecialities ahead of their clinics, which will include
Details
about theirexpected appointments, routine results that have been received, pathologyresults for filing, and patient queries.For new patient appointments, thoroughly review thereferral information provided by the GP, picking out investigations or teststhat have already been completed and adding them to the patients electronicrecord.For follow-up patient appointments, review theprevious clinic letter and referrals out recommended and ensure these have beenconducted and the results are available for review.Process post-clinic folder documentation by distributingand actioning the contents as required.Shared responsibility for managing the Pathwayshared email box and the shared tasks on our patient record system, actioningthem as appropriate within a timely fashion.Communicating and sending the results of diagnostictests we have conducted in-house to the patient's GP within the specifiedtimeframes.For results we have received from externalproviders for our patients, review the results, add to the patient's record, andtake the necessary follow-up actions, removing patients from waitlists, bookingfollow-up appointments, for example.There may be urgent findings on reports that needactioning immediately, following processes to highlight this to the clinicianand follow their guidance on the outcome required to progress the patient'scare.Chase reports, results, and other documentationwith GPs, hospitals, and third-party providers, working proactively andindependently to achieve required outcomes.Manage the incoming and outgoing image requests.Track patient pathways from referral to discharge,highlighting and resolving queries as they are encountered.Maintain excellent working relationships withcolleagues, consultants, and external providers.Maintaining accurate patient records by updatingwait lists, updating tasks, saving delivery/read receipts, and adding resultsand notes.Manage multiple tasks, prioritising own workloadand working with the team to ensure work is completed within target timeframes.Undertakeany other reasonable duties as commensurate with the nature of this role.Undertakeany mandatory training as appropriate to the post and as directed.WORKSETTING AND REVIEWTomanage own workload efficiently and effectively on a daily basis with a degreeof autonomy. Maintain confidentiality atall times. Make decisions pertaining tothe smooth and efficient running of the department, acting independently but,where necessary, referring problems to management or the appropriate consultantvia the quickest route possible.CONFIDENTIALITYThepost holder must maintain the confidentiality of information about patients,staff, and DHC business in accordance with the Data Protection Act 1998 and theCaldicott principles.
Job description
Person Specification
Qualifications
EssentialGood standard of education(Numerate and good standard of written and spoken English)AttributesEssentialCan do attitude to daily tasks, adversity, and new ways of working.Aspiration to continuously improve the
Experience
of our patientsSkillsEssentialExcellent attention to detail.Administration and organisational skills.Computer literate - MS Office.Ability to communicate effectively with a diverse range of people.Ability to prioritise tasks.Self-motivated and pro-active team player with good interpersonal skills.Ability to exercise good judgement.Proven problem-solving
Experience
DesirableSystmone (NHS database).IEP imaging portal.Streamlining and making processes smoother and more efficientKnowledgeEssentialGood working knowledge of IT systems.
Experience
in a patient/customer-focused role.Proven problem-solving
Experience
.
Experience
in meeting deadlines and prioritisationDesirableData protection in a health care environment.NHS / Healthcare
Experience
.Patient referral pathways.Understanding of medical terminology.Prior
Experience
working in a fast-paced environment.
Person Specification
Experience
.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Pathway Coordinator:
Click to view
To work as a Pathway Coordinator in the UK, you will typically need a combination of education, relevant skills, and experience. Here are some key skills and qualifications that are important for the role:
Educational Background
1. Relevant Qualifications: A degree in a related field such as healthcare, social work, education, or management may be beneficial. Some roles may require specific qualifications or certifications depending on the organization.
Essential Skills
1. Communication Skills: Strong verbal and written communication skills are necessary for interacting with stakeholders, including patients, families, healthcare professionals, and administrative staff.
2. Organizational Skills: The ability to manage multiple tasks, prioritize responsibilities, and ensure that pathways are implemented effectively.
3. Skills in Assessment and Evaluation: Competence in assessing the needs of individuals and evaluating the effectiveness of pathways and services.
4. Interpersonal Skills: Strong interpersonal skills to build rapport with colleagues, clients, and their families.
5. Problem-Solving Skills: Ability to identify challenges and find appropriate solutions to ensure smooth pathways for clients.
6. Project Management Skills: Experience in planning, executing, and monitoring projects, with attention to timelines and budgets.
7. Knowledge of Health and Social Care Systems: Understanding of the UK health and social care landscape, including policies, procedures, and best practices.
8. Teamwork and Collaboration: Ability to work collaboratively with multidisciplinary teams, including healthcare providers and community organizations.
9. IT Proficiency: Familiarity with healthcare information systems and data management software, as well as standard office software (e.g., Microsoft Office).
10. Cultural Competence: Understanding and experience in working with diverse populations and being sensitive to cultural differences.
Experience
1. Relevant Work Experience: Prior work experience in healthcare, social services, or a related field is often required. Experience in roles that involve coordination or direct support for individuals is particularly valuable.
2. Knowledge of Care Pathways: Familiarity with care pathways, discharge planning, or case management processes is advantageous.
Desirable Additional Skills
1. Change Management: Skills in managing and facilitating organizational change to improve pathways and services.
2. Data Analysis: Ability to analyze data and metrics to assess improvements in pathways and inform decision-making.
3. Mentoring or Training Skills: Experience in mentoring staff or delivering training sessions can be beneficial.
Continuing Professional Development
- Engaging in ongoing training and professional development opportunities to stay informed about best practices and changes in policies or procedures within the healthcare sector.
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