Patient Administrator in Glasgow inGlasgow PUBLISHED WED 16 APR 2025 Jump to job information section
£24,434.00 per year
The Priory Hospital rfrw54H3
Job description
Overview
Patient Administrator
Ross Hall Hospital
37.5 Hours & Permanent
Salary: £24,434.00 per year
Ross Hall Hospital in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.
This is a Full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.
Duties Of This Role Include
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.
We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.
To find out more about the Circle Health Group Philosophy: https://jobsincare.com/job/jbli8lqE
Patient Administrator
Ross Hall Hospital
37.5 Hours & Permanent
Salary: £24,434.00 per year
Ross Hall Hospital in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.
This is a Full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.
Duties Of This Role Include
- Contribute to the smooth running of the patient administrative process throughout the patient journey.
- Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
- Ensure All patient queries are dealt with efficiently and professionally.
- To manage all incoming and outgoing mail.
- Approve electronic bookings received via the relevant system and update any booking received via email.
- Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
- You comply with all relevant mandatory training.
- Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
- Proficient in the use of a PC, including the use of software and systems
- Basic financial awareness
- Previous administration experience in a private healthcare environment would be beneficial.
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Non-contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources, tools and services to support your wellbeing
- Employee recognition programmes
- Industry leading training and development opportunities
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.
We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.
To find out more about the Circle Health Group Philosophy: https://jobsincare.com/job/jbli8lqE
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Patient Administrator:
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To work as a Patient Administrator in the UK, you'll need a combination of administrative, communication, and interpersonal skills, as well as specific knowledge relevant to the healthcare sector. Here are some key skills and qualifications that are essential for the role:
Essential Skills
1. Administrative Skills:
- Proficiency in office software (e.g., Microsoft Office Suite, specifically Word and Excel).
- Ability to manage appointments, schedules, and patient records efficiently.
- Familiarity with data entry and management systems.
2. Communication Skills:
- Strong verbal and written communication skills to interact with patients, healthcare professionals, and administrative staff.
- Active listening skills to ensure understanding of patient needs.
3. Interpersonal Skills:
- Empathy and sensitivity when dealing with patients, especially those who may be anxious or vulnerable.
- Teamwork abilities to collaborate effectively with other healthcare professionals.
4. Organizational Skills:
- Ability to manage multiple tasks and prioritize effectively.
- Attention to detail to maintain accurate records and avoid errors.
5. Problem-Solving Skills:
- Ability to handle patient queries and complaints in a calm and efficient manner.
- Critical thinking to navigate administrative challenges.
6. Knowledge of Healthcare Systems:
- Understanding of healthcare policies, procedures, and regulations in the UK.
- Familiarity with the National Health Service (NHS) and how it operates.
7. IT Skills:
- Comfort with healthcare management software and electronic health records (EHR) systems.
- Ability to learn new software and technologies as required.
Qualifications
- Education:
- A high school diploma or equivalent is typically required; further education or qualifications in healthcare administration may be advantageous.
- Experience:
- Experience in a healthcare setting, customer service, or administrative role is often preferred.
- Professional Development:
- Consider relevant certifications or courses in medical administration or healthcare management, such as those offered by the Institute of Healthcare Management (IHM) or similar organizations.
Personal Attributes
- Confidentiality: Strict adherence to patient confidentiality and data protection regulations (e.g., GDPR).
- Adaptability: Ability to work in a fast-paced environment and adapt to changes in procedures or policies.
- Cultural Competence: Understanding and respecting diverse backgrounds and needs of patients.
inGlasgow
55.86167039999999 -4.2583345 Glasgow, Scotland, United Kingdom 
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