Patient Administrator in Poole inPoole PUBLISHED TUE 14 JAN 2025 Jump to job information section
Band 3 GOOD SALARY
Job description
Job Summary
This full time Outpatient Administrator role provides a caring service to our patients at UHD.
The role involves providing an appointment booking service, liaising with Consultants, medical secretaries, the Primary Care Trust and other departments in the Trust. This job will be based either at Canford House, Wallisdown Road, Poole Hospital - Longfleet Road, or Christchurch Hospital. There will be a requirement to be flexible to work across all sites at certain times.
The Administrators book patient appointments from referral letters and are the first point of contact on the patient's pathway through the hospital.
This role involves data input, providing an efficient telephone service and assisting patients with their appointments. You may also be required to provide a welcoming receptionist service to our patients attending the Outpatient clinics, which includes checking patient's details, booking follow up appointments and ensuring the clinics are ready for the clinicians and patients.
Main duties of the job
To succeed in this role you will need to possess good communication skills and have a passion to deliver outstanding service to our patients. Accuracy and attention to detail are essential requirements together with the ability to multitask in a busy environment. Good team skills are also an essential requirement.
The Outpatients Department is an exciting place to work in and for many patient's the 'window of the hospital'. We look after approximately 200,000 patients per annum and aim to provide an excellent and caring service at all times. It is a friendly environment with the administrators providing clerical support to our clinical colleagues. The department operates between the hours of 07.30 and 18.00 and staff work on a rotational shift basis.
Base Location: Poole Hospital - Longfleet Road, Canford House - Wallisdown or Christchurch Hospital
Interview Date: TBC
About Us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
Date posted
January 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,to £25,674 a year pa
Contract
Permanent
Working pattern
Full-time
Reference number
153-SP02906-G
Job locations
University Hospital Dorset - All sites
Longfleet Road
Poole
BH12 5AG
Job Description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
Responsibilities
Job description Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
Person Specification
Qualifications Essential
This full time Outpatient Administrator role provides a caring service to our patients at UHD.
The role involves providing an appointment booking service, liaising with Consultants, medical secretaries, the Primary Care Trust and other departments in the Trust. This job will be based either at Canford House, Wallisdown Road, Poole Hospital - Longfleet Road, or Christchurch Hospital. There will be a requirement to be flexible to work across all sites at certain times.
The Administrators book patient appointments from referral letters and are the first point of contact on the patient's pathway through the hospital.
This role involves data input, providing an efficient telephone service and assisting patients with their appointments. You may also be required to provide a welcoming receptionist service to our patients attending the Outpatient clinics, which includes checking patient's details, booking follow up appointments and ensuring the clinics are ready for the clinicians and patients.
Main duties of the job
To succeed in this role you will need to possess good communication skills and have a passion to deliver outstanding service to our patients. Accuracy and attention to detail are essential requirements together with the ability to multitask in a busy environment. Good team skills are also an essential requirement.
The Outpatients Department is an exciting place to work in and for many patient's the 'window of the hospital'. We look after approximately 200,000 patients per annum and aim to provide an excellent and caring service at all times. It is a friendly environment with the administrators providing clerical support to our clinical colleagues. The department operates between the hours of 07.30 and 18.00 and staff work on a rotational shift basis.
Base Location: Poole Hospital - Longfleet Road, Canford House - Wallisdown or Christchurch Hospital
Interview Date: TBC
About Us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
Date posted
January 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,to £25,674 a year pa
Contract
Permanent
Working pattern
Full-time
Reference number
153-SP02906-G
Job locations
University Hospital Dorset - All sites
Longfleet Road
Poole
BH12 5AG
Job Description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
Responsibilities
Job description Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
Person Specification
Qualifications Essential
- Educated to GCSE standard to include English Language and Mathematics Grade C or above (or equivalent).
- NVQ Level 3 in Customer Service and Administration, or equivalent knowledge base
- Experienced user of University Hospitals Dorset outpatient IT appointment system, eCAMIS / EPR knowledge
- Experience of clerical duties in an office/administration environment
- Experience in the use of IT / computer skills
- Customer service experience
- Experience of working in the NHS or on a reception desk
- Excellent communications in person, via telephone and written
- Ability to respond to a range of people in a courteous and professional manner
- Ability to work as part of a busy team and also own initiative
- Ability to deal with emotionally stressful situations and resolve confrontational issues both face to face and via telephone
- To understand and be able to maintain confidentiality
- Competent in using Microsoft Office Software
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
- Good keyboard skills requiring high percentage of accuracy.
- Able to prioritise own workload and to work to deadlines.
- Ability to work and remain calm under pressure
- Educated to GCSE standard to include English Language and Mathematics Grade C or above (or equivalent).
- NVQ Level 3 in Customer Service and Administration, or equivalent knowledge base
- Experienced user of University Hospitals Dorset outpatient IT appointment system, eCAMIS / EPR knowledge
- Experience of clerical duties in an office/administration environment
- Experience in the use of IT / computer skills
- Customer service experience
- Experience of working in the NHS or on a reception desk
- Excellent communications in person, via telephone and written
- Ability to respond to a range of people in a courteous and professional manner
- Ability to work as part of a busy team and also own initiative
- Ability to deal with emotionally stressful situations and resolve confrontational issues both face to face and via telephone
- To understand and be able to maintain confidentiality
- Competent in using Microsoft Office Software
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
- Good keyboard skills requiring high percentage of accuracy.
- Able to prioritise own workload and t
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Patient Administrator:
Click to view
To work as a Patient Administrator in the UK, you'll need a combination of administrative, communication, and interpersonal skills, as well as specific knowledge relevant to the healthcare sector. Here are some key skills and qualifications that are essential for the role:
Essential Skills
1. Administrative Skills:
- Proficiency in office software (e.g., Microsoft Office Suite, specifically Word and Excel).
- Ability to manage appointments, schedules, and patient records efficiently.
- Familiarity with data entry and management systems.
2. Communication Skills:
- Strong verbal and written communication skills to interact with patients, healthcare professionals, and administrative staff.
- Active listening skills to ensure understanding of patient needs.
3. Interpersonal Skills:
- Empathy and sensitivity when dealing with patients, especially those who may be anxious or vulnerable.
- Teamwork abilities to collaborate effectively with other healthcare professionals.
4. Organizational Skills:
- Ability to manage multiple tasks and prioritize effectively.
- Attention to detail to maintain accurate records and avoid errors.
5. Problem-Solving Skills:
- Ability to handle patient queries and complaints in a calm and efficient manner.
- Critical thinking to navigate administrative challenges.
6. Knowledge of Healthcare Systems:
- Understanding of healthcare policies, procedures, and regulations in the UK.
- Familiarity with the National Health Service (NHS) and how it operates.
7. IT Skills:
- Comfort with healthcare management software and electronic health records (EHR) systems.
- Ability to learn new software and technologies as required.
Qualifications
- Education:
- A high school diploma or equivalent is typically required; further education or qualifications in healthcare administration may be advantageous.
- Experience:
- Experience in a healthcare setting, customer service, or administrative role is often preferred.
- Professional Development:
- Consider relevant certifications or courses in medical administration or healthcare management, such as those offered by the Institute of Healthcare Management (IHM) or similar organizations.
Personal Attributes
- Confidentiality: Strict adherence to patient confidentiality and data protection regulations (e.g., GDPR).
- Adaptability: Ability to work in a fast-paced environment and adapt to changes in procedures or policies.
- Cultural Competence: Understanding and respecting diverse backgrounds and needs of patients.
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50.71504974365234 -1.9872479438781736 Poole, England, United Kingdom 
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