Patient Care Advisor in Huddersfield inHuddersfield PUBLISHED TUE 21 JAN 2025 Jump to job information section
Band 2 GOOD SALARY
Locala Health & Wellbeing r8X7y7vg
Job description
Job Summary
Locala Health and Wellbeing embraces diversity and inclusion and encourages applicants from people from all backgrounds with our ambition to have a workforce that represents the wider communities we live and work within, which you can support us to achieve.
We are an organisation that celebrates and values the individuality of our colleagues lived experiences and can adapt accordingly, recognising the value inclusivity brings when delivering equitable, high quality healthcare to our local communities. Where everyone feels valued, has the ability to develop, has flexible working opportunities, with a sense of belonging, supported by our Inclusivity Groups.
Locala is a Disability Confident employer and as such any disabled applicants who meets all the essential criteria are guaranteed to be invited to the assessment process.
Main duties of the job
Single Point of Contact is a Contact Centre based in Huddersfield operating a 24/7 365 days per year call handling service proved by Locala predominately within Kirklees. Some working from home will be required. No two days will be the same with incoming calls from a variety of callers including service users, carers, colleagues, Health Professionals and Agencies.
Do you have a caring and approachable telephone manner? Are you a caring and understanding individual good at dealing with sensitive issues? If this is you we'd like to hear from you. Calls will cover a variety of issues, these include topics such as dealing with change of appointment times, and directing health advice to the best service which is suitable to meet the caller's needs.
You will need to be a competent user of Microsoft packages such as word and excel with good keyboard skills, and be able to record call information through a computerized system accurately. You must have a good command of English and Grammar, and have a good telephone manner.
About Us
Just a few of the benefits you can enjoy:-
Flexible working - We are committed to supporting our colleagues to have a good work-life balance and welcome conversations about flexible working wherever possible.Generous pension - We offer a generous, defined contribution, pension scheme with matched contribution + 2% up to a maximum of 8%Development opportunities - We have a nursing framework and offer a range of development opportunities in all roles. Here at Locala we are part of the community and have often cared for generations within the same family and continue to be part of the NHS family also delivering care under the same ethos. Be part of an organisation doing things differently. One that delivers CQC-rated "Good" NHS healthcare services, as well as having a "positive social impact in local communities."
Date posted
17 January 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
2025-1596
Job locations
Civic Centre 3 Albion Street Huddersfield
Huddersfield
HD1 4BN
Job Description
Job responsibilities
For more details about the duties and responsibilities for this role, please refer to the attached job description.
Responsibilities
Job description Job responsibilities
For more details about the duties and responsibilities for this role, please refer to the attached job description.
Person Specification
Qualifications Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Locala Health and Wellbeing
Address
Civic Centre 3 Albion Street Huddersfield
Huddersfield
HD1 4BN
Employer's website
https://jobsincare.com/job/jbli8tXe (Opens in a new tab)
Locala Health and Wellbeing embraces diversity and inclusion and encourages applicants from people from all backgrounds with our ambition to have a workforce that represents the wider communities we live and work within, which you can support us to achieve.
We are an organisation that celebrates and values the individuality of our colleagues lived experiences and can adapt accordingly, recognising the value inclusivity brings when delivering equitable, high quality healthcare to our local communities. Where everyone feels valued, has the ability to develop, has flexible working opportunities, with a sense of belonging, supported by our Inclusivity Groups.
Locala is a Disability Confident employer and as such any disabled applicants who meets all the essential criteria are guaranteed to be invited to the assessment process.
Main duties of the job
Single Point of Contact is a Contact Centre based in Huddersfield operating a 24/7 365 days per year call handling service proved by Locala predominately within Kirklees. Some working from home will be required. No two days will be the same with incoming calls from a variety of callers including service users, carers, colleagues, Health Professionals and Agencies.
Do you have a caring and approachable telephone manner? Are you a caring and understanding individual good at dealing with sensitive issues? If this is you we'd like to hear from you. Calls will cover a variety of issues, these include topics such as dealing with change of appointment times, and directing health advice to the best service which is suitable to meet the caller's needs.
You will need to be a competent user of Microsoft packages such as word and excel with good keyboard skills, and be able to record call information through a computerized system accurately. You must have a good command of English and Grammar, and have a good telephone manner.
About Us
Just a few of the benefits you can enjoy:-
Flexible working - We are committed to supporting our colleagues to have a good work-life balance and welcome conversations about flexible working wherever possible.Generous pension - We offer a generous, defined contribution, pension scheme with matched contribution + 2% up to a maximum of 8%Development opportunities - We have a nursing framework and offer a range of development opportunities in all roles. Here at Locala we are part of the community and have often cared for generations within the same family and continue to be part of the NHS family also delivering care under the same ethos. Be part of an organisation doing things differently. One that delivers CQC-rated "Good" NHS healthcare services, as well as having a "positive social impact in local communities."
Date posted
17 January 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
2025-1596
Job locations
Civic Centre 3 Albion Street Huddersfield
Huddersfield
HD1 4BN
Job Description
Job responsibilities
For more details about the duties and responsibilities for this role, please refer to the attached job description.
Responsibilities
Job description Job responsibilities
For more details about the duties and responsibilities for this role, please refer to the attached job description.
Person Specification
Qualifications Essential
- Please refer to the attached person specification document.
- Please refer to the attached person specification document.
- Please refer to the attached person specification document
- Please refer to the attached person specification document.
- Please refer to the attached person specification document.
- Please refer to the attached person specification document.
- Please refer to the attached person specification document
- Please refer to the attached person specification document.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Locala Health and Wellbeing
Address
Civic Centre 3 Albion Street Huddersfield
Huddersfield
HD1 4BN
Employer's website
https://jobsincare.com/job/jbli8tXe (Opens in a new tab)
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
inHuddersfield
53.645790100097656 -1.7850350141525269 Huddersfield, England, United Kingdom 
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