Patient Care Co-ordinator (Receptionist) in Bognor Regis inBognor Regis PUBLISHED FRI 14 FEB 2025 Jump to job information section

A challenging but rewarding role within a friendly and welcoming team.

We have various hours available between 08:00am and 18:30pm, Monday to Friday.

Interviews are planned for w/c 10th March 2025.

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

To ensure administrative and clerical duties within the Practice are carried out within the guidelines and policies.

To project a positive, friendly and professional image to patients, visitors and colleagues at all times.

About us

The following are the core responsibilities for this role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Deal with general enquiries, make appointments and book patients in as arrived.
• Ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Ensure that all new patients (temporary / INT or permanent) are aware of Practice arrangements and requirements and registration procedures are completed accurately.
• Process home visits in accordance with Practice policy, ensuring to accurately record all relevant details and referring to the duty clinician accordingly.
• Receive and make telephone calls as required, ensuring accuracy of detail and prompt appropriate delivery of messages.
• Enter patient information on to the computer as required, ensuring accuracy and adherence to data protection legislation.
• Support the prescription team with repeat prescriptions in accordance with Practice policy.
• Advise patients of relevant charges for private services, ensuring pre-payment is made, receipts issued and paperwork completed for financial auditing.
• Ensure paper records are kept in good repair, with all necessary information up to date and clearly visible.
• Ensure electronic records are up to date and accurate.
• Opening up the premises when required, de-activating the alarm and preparing the premises to receive patients.
• Locking up the premises when required, ensuring that the building is totally secure, internal lights are all off and the alarm activated.
• Ensure building security at all times, keeping staff access points locked between 8:30 close of business and closing windows if last to leave the office at the end of the working day.
• Any other reasonable task allocated by a member of the Management team.