Patient Care Navigator in Milton Keynes inMilton Keynes PUBLISHED WED 5 NOV 2025 Jump to job information section

Job summary
This is an exciting opportunity for an

Experience
d primarycare navigator / administrator who is enthusiastic,hard-working and motivated with a keen eye for detail.You will be joining our dedicated, supportive teamdelivering high quality healthcare services to our patients.The role is based within our patient services team working inreception.You will also be processing documents as part of the practice workflowsystems.You will be working closely with all clinical and administrative primarycare professionals, whilst supporting patients with their personalised care andhealth monitoring requirements.The practice operatesan integrated digital triage system making sure patients are seen by the right clinician, in the right placeat the right time.

Main duties of the job
Working as part of our reception team, carry out first line contact with the patients and ensure the smooth running of the reception/administration area between 1.45 - 6.45pm, Monday to Friday.Liaise with all relevant parties, including face to face, phone contact and emails with patients, clinicians and other health care professionals regarding queries.To ensure all administration duties and patient requests are processed in accordance with practice policies, confidentiality and health and safety protocols.Process patients requests and queriesBooking appointments from triaged requests together with face to face and telephone patient contactElectronic Document workflowProcess tasks and requests from clinicians, admin team and Practice Manager

About us
Centrally located medical centre with a patient list size of 8000.3 Female GPs, professional team of highly skilled nurses and HCAs, together with a our PCN Allied Health professionalsSupportive, dedicated team of administrators and care navigators and coordinators

Details

Date posted
05 November 2025

Pay scheme
Other

Salary
£12.46 an hour

Contract
Permanent

Working pattern
Part-time

Reference number
A4150-25-0002

Job location
sFishermead Medical CentreFishermead BoulevardFishermeadMilton KeynesMK6 2LR

Job description

Job responsibilities
JOB TITLE: Patient Care Navigator/AdministratorREPORTS TO: RECEPTION MANAGERHOURS: 25 HOURS PER WEEK MONDAY FRIDAY 1.45pm - 6.45pm

Job summary
:Working as part of our reception team, carry out first line contact with the patients and ensure the smooth running of the reception/administration area between 7.00am 12.00noon.Liaise with all relevant parties, including face to face, phone contact and emails with patients, clinicians and other health care professionals regarding queries.To ensure all administration duties and patient requests are processed in accordance with practice policies, confidentiality and health and safety protocols.

Job responsibilities
:Booking urgent and routine appointments from face to face and telephone patient contactProcess patients requests and queriesMonitoring and maintaining the computer information for todays appointmentsEnsuring the smooth flow of patients to and from consultation roomsFollow up actions requested by the GPs, Practice Nurses, Practice Secretary, Administrator and Practice ManagerFiling and general administrative duties assigned to youTo ensure all practice protocols and procedures are followed and maintainedTo attend all training events, this may be outside your normal working hoursTo present yourself in a professional and polite manner at all times.Process postSupport the Doctors, Practice Secretary, Practice Administrator and Practice Manager with any aspect of practice administration and clerical duties as requested.Any other duties as reasonably requested.The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Job description

Person Specification

Experience
Essential

Experience
in primary care as reception / administratorSystmOne

Experience
Excellent Microsoft Office skills especially Excel, Word, OutlookPractical

Experience
of working with othersDesirable

Experience
of using own initiative/multi-tasking

Qualifications
EssentialGood standard of educationGCSE grade A to C in English and MathsSkills, Knowledge and PersonalEssentialBe enthusiastic, motivated, resourceful and flexibleExcellent team player but be self motivatedAble to demonstrate effective communication skills on an individual, organisational and external basisAbility to work with clinicians and administratorsPossess a professional appearance and mannerHave drive and enthusiasmSelf motivatedAbility to work under pressureCar driver/owner to attend meetings or trainingDesirableExcellent organisational and time management skillsUnderstanding of total triage, NHS App, NHS online

Person Specification

Experience
Essential

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details