Patient Coordinator in Knottingley inKnottingley PUBLISHED FRI 7 NOV 2025 Jump to job information section

Depending on experience PERMANENT NO SPONSORSHIP

Ash Grove Medical Centre r685YABq

Job description

Put your compassion and organisational flair to work as a Patient Coordinator at Ash Grove Medical Centre in Knottingley (WF11). In this people-facing role you’ll be the first point of contact for patients across our main site and branch surgery in Eggborough, managing appointments, reception duties, telephone and online enquiries, prescription and pathology requests, and guiding patients to the right clinical service. You’ll keep accurate records, accept specimen samples, arrange home visits and follow-ups, and liaise between patients and clinicians to ensure timely care. Confidentiality, good communication and the ability to prioritise in a busy environment are essential; healthcare experience and familiarity with systems such as SystmOne/Ardens are desirable, and the post is subject to a DBS check. Ash Grove is CQC-rated Good and cares for around 13,000 patients, offering a stable, values-driven setting for this role.

This part-time post is 21 hours per week with a set pattern (Mon 08:00–18:30 with an hour lunch, Tue 12:00–18:30 and Fri 08:00–13:00) and requires flexibility to cover annual leave and sickness – overtime will be expected at times. The practice offers enrolment into the NHS Pension Scheme, Blue Light Card, free staff parking, and training and development opportunities, making it an attractive option for women and carers seeking meaningful, manageable hours and genuine progression in primary care. Candidates should have GCSEs (grade 9–4 / A–C) in English and Maths; interviews are scheduled for Thursday 27 November (PM), Thursday 4 December (AM) and Friday 5 December (AM). To apply, find this vacancy on jobsincare.com and click the “Apply Now” button alongside this advert.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

Is it a match?

A quick tap lets us tune future job matches for you

Location

Salary & benefits

Role duties

Working pattern

More information related to this job opportunity, from jobsincare:

Useful skills for a Patient Coordinator: Click to view

Working as a Patient Coordinator in the UK involves a combination of clinical knowledge, administrative skills, and strong interpersonal abilities. Here are some key skills and qualifications you may need:

Essential Skills:

1. Communication Skills:

- Ability to communicate effectively with patients, healthcare professionals, and administrative staff.

- Strong verbal and written communication skills for documentation and patient interactions.

2. Organizational Skills:

- Ability to manage multiple tasks efficiently, schedule appointments, and maintain patient records.

- Strong attention to detail to ensure accurate information is provided and recorded.

3. Empathy and Compassion:

- Understanding and addressing patient concerns with sensitivity and care.

- Ability to build rapport with diverse patient populations.

4. Problem-Solving Skills:

- Ability to handle unexpected situations or patient inquiries effectively.

- Critical thinking to assess needs and provide appropriate solutions.

5. Customer Service Skills:

- Providing patients with a positive experience and addressing their needs promptly.

- Managing patient expectations and resolving complaints professionally.

6. Teamwork:

- Ability to work collaboratively with healthcare professionals including doctors, nurses, and administrative staff.

7. Technical Skills:

- Proficiency in using healthcare software systems for scheduling, patient records, and billing.

- Familiarity with electronic health records (EHR) systems.

8. Knowledge of Healthcare Regulations:

- Understanding of relevant healthcare policies, patient confidentiality (e.g., GDPR), and local NHS regulations.

Qualifications:

1. Educational Background:

- A qualification in healthcare, administration, or a related field is often preferred, such as a diploma or degree in healthcare management, nursing, or business administration.

2. Experience:

- Previous experience in a healthcare setting, especially in administrative or patient-facing roles, can be beneficial.

3. Certification:

- Although not always required, certifications related to patient coordination or healthcare administration may enhance your qualifications.

Additional Skills:

- Time Management: Ability to prioritize tasks effectively in a busy healthcare environment.

- Cultural Competency: Understanding and respecting diverse cultural backgrounds to provide better patient care.

- Resilience: Ability to cope with the emotional demands of working in a healthcare environment.

inKnottingley

53.70966068764601 -1.244306221292189 Knottingley

in Knottingley click to show distance

Locations are approximate.

This image is not representative. Learn more