Patient Coordinator with Deputy Manager Responsibilities in Stevenage inStevenage PUBLISHED THU 23 OCT 2025 Jump to job information section

Job summary
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.

Main duties of the job
An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients.The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.As part of this role, we are looking for the successful candidate to take on additional Deputy Manager duties. This is an exciting opportunity for a motivated and passionate individual to step into the role of Deputy Manager, alongside the Optical Assistant responsibilities. This role will provide essential leadership support at site level, working closely with the Hospital Manager to maintain excellent standards of quality, safety, and service delivery.

About us
Since 2, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care free at the point of care.CHEC has a nationwide portfolio of community hospitals and clinics operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services.CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

Details

Date posted
23 October 2025

Pay scheme
Other

Salary
Depending on

Experience
Contract
Permanent

Working pattern
Full-time

Reference number
CHE1147817

Job location
sThe Forge 85A QueenswayStevenageSG1 1EA

Job description

Job responsibilities
Support patients and be first point of contactTo maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressedTo provide advice to patients about the services we provide which are available to them.To use communication skills including empathy, tact and reassurance in handling all callTo maintain a robust approach to data quality and patient confidentialityProvide site leadership in the absence of the Hospital Manager, ensuring smooth and safe operations.Support the effective management of equipment, stock, and resources.Ensure compliance with audits and help identify improvements where needed.Work alongside the Hospital Manager to ensure CQC readiness and support improvement plans.

Job description

Person Specification

Experience
EssentialNatural ability to empathise with patients and demonstrate a genuine careGood communication and strong interpersonal skillsExcellent telephone mannerExcellent organisational skills and attention to detailHighly proficient in Microsoft Office and other systemsThe ability to learn and adapt to new internal systemsSelf-motivated and self-starter with the ability to prioritise and schedule work independently

Person Specification

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details