Patient Experience Booking Coordinator in Cambridge inCambridge PUBLISHED FRI 7 NOV 2025 Jump to job information section

Support patients, relatives and clinical teams at Cambridge University Hospitals as a Patient Experience Booking Coordinator based at Addenbrooke’s (CB2). This frontline administrative role, band 3 (£24,937–£26,598 pro rata), sits within Outpatients and Patient Experience and is ideal for carers and organised communicators with reception or busy-office experience. You will handle enquiries by phone, email and in person; register and update patient and referral information on Trust systems; accurately book interpreting and accessibility services; maintain spreadsheets and records for reporting; and cover the outpatient main reception when needed. Essential requirements include GCSE-level education or equivalent and an NVQ Level 2 in Customer Service/Business Admin/ITQ (or similar), confident IT and typing skills, previous customer‑facing experience and the ability to safeguard confidential information. Please note a Disclosure and Barring Service check is required and, under current Home Office guidance, the Trust cannot offer sponsorship for this post; student visa holders should check the vacancy guidance before applying. The vacancy closes at midnight on 17 November 2025 with interviews on 26 November 2025.

This role suits people who value practical, people‑centred work and need flexibility around caring responsibilities — full-time, part-time, job‑share and other flexible patterns are considered. Cambridge University Hospitals offers on‑site nurseries, reduced-cost staff travel, subsidised parking, 24/7 discounted food, colleague break spaces and clear development routes, all within a Trust that champions being Safe, Kind, Excellent. If you’re motivated by dependable admin work that directly improves patient experience and want to see similar roles on jobsincare.com, click the Apply Now button beside this advert to submit your application.