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Patient Experience Enquiry Officer inNottingham inNottingham PUBLISHED THU 20 FEB 2025

Band 5: £29,970 to £36,483 a year pro rata per annum  PERMANENT 
NHS

NHS Nottingham and Nottinghamshire Integrated Care Board Follow NHS Nottingham and Nottinghamshire Integrated Care Board

Meaningful Impact, You have the opportunity to make a real difference in patients' lives by resolving their concerns and improving their experiences with NHS services.
Varied Work Environment, The role involves a diverse range of tasks, from handling sensitive inquiries to managing complaints, ensuring that no two days are the same.
Skill Development, This position enhances your communication, problem-solving, and administrative skills, equipping you with valuable experience for future career growth.
Independent Decision-Making, You will have the autonomy to use your judgment in responding to inquiries, fostering a sense of responsibility and ownership in your role.
Collaboration, Working as part of a dynamic team allows for collaboration and support, contributing to a positive work culture as well as professional networking opportunities.
Adaptability, The role requires flexibility, enabling you to work on various aspects of patient experience and support team initiatives, expanding your professional expertise.
Career Advancement, There is potential for line management roles and further responsibilities, offering opportunities for professional development within the NHS.
Join Our Dedicated Team as a Patient Experience Enquiry Officer in Nottingham!
Are you passionate about making a difference in the healthcare sector? The NHS Nottingham and Nottinghamshire Integrated Care Board is looking for a compassionate and proactive Patient Experience Enquiry Officer to join our vibrant team. In this rewarding role, you’ll be the vital link between the public and local NHS services, addressing concerns and enquiries that matter most to the community. If you thrive on helping others and enjoy a mix of challenges—often complex and sensitive—this position is perfect for you.
As a key player in the Patient Experience Team, you will utilise your communication skills to resolve enquiries with tact and diplomacy. You'll manage a diverse range of responsibilities, from maintaining accurate records and managing databases to gathering insights that can help improve patient services. We’re seeking someone who is organised, able to prioritise workloads, and eager to support the continuous improvement of our care delivery. Whether you’re a seasoned professional or a caring individual looking to step into the healthcare field, we welcome you to apply and be part of an environment that values flexibility and teamwork.
Your journey in making healthcare better for all starts here—apply today!
Meaningful Impact, You have the opportunity to make a real difference in patients' lives by resolving their concerns and improving their experiences with NHS services.
Varied Work Environment, The role involves a diverse range of tasks, from handling sensitive inquiries to managing complaints, ensuring that no two days are the same.
Skill Development, This position enhances your communication, problem-solving, and administrative skills, equipping you with valuable experience for future career growth.
Independent Decision-Making, You will have the autonomy to use your judgment in responding to inquiries, fostering a sense of responsibility and ownership in your role.
Collaboration, Working as part of a dynamic team allows for collaboration and support, contributing to a positive work culture as well as professional networking opportunities.
Adaptability, The role requires flexibility, enabling you to work on various aspects of patient experience and support team initiatives, expanding your professional expertise.
Career Advancement, There is potential for line management roles and further responsibilities, offering opportunities for professional development within the NHS.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Patient Experience Enquiry Officer:
To work as a Patient Experience Enquiry Officer in the UK, you'll need a combination of skills and qualifications that enable you to effectively address patient concerns, enhance their experiences, and support the overall goal of improving healthcare services. Here are some essential skills and attributes:
1. Communication Skills: Excellent verbal and written communication skills are crucial for effectively interacting with patients, healthcare professionals, and other stakeholders. You need to be able to convey information clearly and empathetically.
2. Listening and Empathy: Strong listening skills, along with the ability to empathize with patients and their families, are essential for understanding their concerns and experiences fully.
3. Problem-solving Skills: The ability to analyze issues, identify root causes, and propose viable solutions is crucial for addressing patient complaints and feedback effectively.
4. Organizational Skills: You should be well-organized to handle multiple enquiries, track progress, and ensure timely responses to patient concerns.
5. Attention to Detail: Being meticulous is important for accurately documenting patient feedback and complaints, as well as following up on resolutions.
6. Data Analysis: Skills in analyzing patient feedback and experience data can help identify trends and areas for improvement within healthcare services.
7. Understanding of Healthcare Systems: Familiarity with the NHS and other healthcare frameworks in the UK is beneficial for understanding the context in which you will be operating.
8. Confidentiality and Professionalism: Being able to handle sensitive information with discretion and maintaining professionalism is critical in a healthcare environment.
9. Interpersonal Skills: Strong interpersonal skills are important for building relationships with patients, families, and healthcare staff, fostering an environment of trust and collaboration.
10. IT Skills: Proficiency in using various software applications for data entry, reporting, and communication is essential. Familiarity with patient management systems or databases may also be required.
11. Cultural Competence: An understanding of diverse patient backgrounds and the ability to interact with people from various cultures and communities sensitively and respectfully.
12. Ability to Work Under Pressure: The healthcare environment can be fast-paced and demanding; the ability to remain calm and effective under pressure is important.
Educational backgrounds may vary, but many roles may require a degree in healthcare management, social sciences, or a related field, along with relevant experience in patient services or customer experience roles.
 


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