Patient Flow Co-ordinator inHaywards Heath inHaywards Heath PUBLISHED TUE 8 APR 2025
Integral role in a new and exciting service development focusing on enhanced crisis and intensive home treatment for children and young people.
Opportunity to positively impact the mental health journey of young people by ensuring they receive timely and appropriate care tailored to their needs.
Collaboration with a clinical team and Provider Collaborative, fostering strong partnerships and comprehensive care strategies.
Role emphasizes family involvement and continuity of care, preserving social and educational networks for young people during crises.
Working in a trust rated as 'good' overall and 'outstanding' for caring, ensuring high standards of service and support.
Flexible working arrangements are encouraged, promoting a healthy work-life balance for staff.
Engagement in a meaningful mission to improve mental health services, providing satisfaction and a sense of purpose in the role.
Join Sussex Partnership NHS Foundation Trust as a Patient Flow Co-ordinator and help transform the lives of children and young people across Sussex! This exciting new role invites you to become an essential part of a pioneering 7-day-a-week service, designed to provide timely and supportive care for young individuals facing acute mental health challenges. You’ll collaborate closely with our dedicated clinical teams, ensuring that our young patients receive the right care in the right environment — whether that means an inpatient bed or intensive home treatment.
In this fulfilling position, you’ll oversee patient information and manage data, creating a seamless journey for families and young people. Your compassion and organisational skills will help break down barriers and facilitate easier access to crucial services, while championing excellent care that keeps families connected and informed. At Sussex Partnership, we pride ourselves on supporting our staff with flexible working options, acknowledging that a healthy work-life balance leads to better care. If you’re ready to make a significant impact while working in a supportive, caring environment, reach out to us today!
In this fulfilling position, you’ll oversee patient information and manage data, creating a seamless journey for families and young people. Your compassion and organisational skills will help break down barriers and facilitate easier access to crucial services, while championing excellent care that keeps families connected and informed. At Sussex Partnership, we pride ourselves on supporting our staff with flexible working options, acknowledging that a healthy work-life balance leads to better care. If you’re ready to make a significant impact while working in a supportive, caring environment, reach out to us today!
Integral role in a new and exciting service development focusing on enhanced crisis and intensive home treatment for children and young people.
Opportunity to positively impact the mental health journey of young people by ensuring they receive timely and appropriate care tailored to their needs.
Collaboration with a clinical team and Provider Collaborative, fostering strong partnerships and comprehensive care strategies.
Role emphasizes family involvement and continuity of care, preserving social and educational networks for young people during crises.
Working in a trust rated as 'good' overall and 'outstanding' for caring, ensuring high standards of service and support.
Flexible working arrangements are encouraged, promoting a healthy work-life balance for staff.
Engagement in a meaningful mission to improve mental health services, providing satisfaction and a sense of purpose in the role.
We are seeking to recruit an experienced and efficient Co-ordinator to join an exciting new development of an enhanced crisis / intensive home treatment 7 day a week service. This is a brand new integral role co-ordinating the front door, referrals, patient information and data and working to the service performance timeframes.
You will be part of an exciting development to give children and young people living in Sussex a more appropriate integrated range of services to meet their clinical needs. As the Patient Flow Co-ordinator you will work in partnership with the clinical team and Provider Collaborative to assist young people accessing acute care at the right time and in the right place. This will involve overseeing young people in an inpatient bed and also being seen in the community including intensive home treatment.
The aim of the Sussex CAMHS 'hospital at home' is to provide an alternative to admission to support the local network around the young person (aged 12-18) whilst they are in the acute stage of mental health difficulties. You will be responsible for managing data, patient information and overseeing the patient journey through acute care via data management and other essential administrative processes.
The Getting it Right First Time (GIRFT-2022) report highlights the 'importance of ensuring young people receive the right treatment close to home and make sure that their family, social and educational networks do not break down'.
Main duties of the job
SPFT encourage flexible working. We know that a positive work/lie balance brings about huge health related benefits, which has a positive impact on the care we provide. Please speak to us about flexible working, for example, flexible start/finish times. If it works for you and works for the role, we'll do our best to make it happen.
For further details / informal visits contact: Name: Fabio Caggi Job title: Service Manager Email address: Telephone number:
You will be part of an exciting development to give children and young people living in Sussex a more appropriate integrated range of services to meet their clinical needs. As the Patient Flow Co-ordinator you will work in partnership with the clinical team and Provider Collaborative to assist young people accessing acute care at the right time and in the right place. This will involve overseeing young people in an inpatient bed and also being seen in the community including intensive home treatment.
The aim of the Sussex CAMHS 'hospital at home' is to provide an alternative to admission to support the local network around the young person (aged 12-18) whilst they are in the acute stage of mental health difficulties. You will be responsible for managing data, patient information and overseeing the patient journey through acute care via data management and other essential administrative processes.
The Getting it Right First Time (GIRFT-2022) report highlights the 'importance of ensuring young people receive the right treatment close to home and make sure that their family, social and educational networks do not break down'.
Main duties of the job
- To promote and demonstrate the ability of Inpatient & intensive home treatment services working together to deliver care that is efficient and at the right place at the right time.
- To offer young people and families a seamless acute journey which keeps them well informed, ensures they feel supported and provides them with the right care and treatment at the right time.
- To enable young people & families to access an inpatient/alternative to inpatient service offer which avoids delay and is not stifled by barriers created by individual services.
- To develop effective working relationship with local teams and services to support and optimise patient flow
- Participate as a core member of CAMHS Acute leading on patient flow Monday-Sunday 9am-8pm shift pattern with the expectation to support colleagues annual leave
SPFT encourage flexible working. We know that a positive work/lie balance brings about huge health related benefits, which has a positive impact on the care we provide. Please speak to us about flexible working, for example, flexible start/finish times. If it works for you and works for the role, we'll do our best to make it happen.
For further details / informal visits contact: Name: Fabio Caggi Job title: Service Manager Email address: Telephone number:
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...
Useful skills for a Patient Flow Co-ordinator:
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To work as a Patient Flow Coordinator in the UK, you'll need a combination of soft skills, technical knowledge, and healthcare-specific competencies. Here are some key skills and qualifications that are typically required:
Essential Skills:
1. Organizational Skills: Ability to prioritize tasks and manage time effectively, as you will be coordinating various aspects of patient care.
2. Communication Skills: Strong verbal and written communication skills are essential for liaising with patients, healthcare professionals, and administrative staff.
3. Interpersonal Skills: Ability to interact compassionately and effectively with patients and their families, as well as collaborate with a diverse healthcare team.
4. Problem-Solving Abilities: Capability to think critically and develop solutions to potential issues in patient flow or care delivery.
5. Attention to Detail: Ensuring that all patient information is accurately processed and that protocols are followed meticulously.
6. Data Management: Skills in handling data, including patient records and hospital systems, with a focus on accuracy and confidentiality.
7. Knowledge of Healthcare Systems: Understanding of the workings of the NHS and healthcare protocols, including legislation related to patient care and data protection (such as GDPR).
8. IT Proficiency: Familiarity with healthcare software systems (like patient management systems) and basic office applications (like Microsoft Office).
Qualifications:
1. Educational Background: A background in healthcare, nursing, social care, or a related field is often preferred. This could include a degree or relevant qualifications.
2. Experience in Healthcare Settings: Previous experience in a healthcare setting, such as administrative roles or patient-facing positions, can be beneficial.
3. Knowledge of Patient Flow Concepts: Understanding the principles of patient flow management, including discharge planning, admission processes, and the principles of healthcare accessibility.
4. Understanding of Compliance and Policy: Familiarity with relevant regulations and policies governing patient care in the UK (e.g., NHS guidelines).
Additional Qualities:
1. Empathy and Compassion: A patient-centered approach is crucial, as you'll be interacting with individuals who are often experiencing stress or discomfort.
2. Flexibility and Adaptability: The healthcare environment can be unpredictable, and being open to change and willing to adapt is important.
3. Teamwork: Ability to work effectively within a multidisciplinary team, as patient flow coordination requires collaboration across various departments.
Training and Development:
- Continued Professional Development: Since healthcare practices and technologies evolve, staying up-to-date through training and professional development is key to success in this role.
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