Patient Navigator in Leeds inLeeds PUBLISHED SAT 29 MAR 2025 Jump to job information section
OneMedical Group r9fFrSfc
Job description
Job Summary
Join Our Team as a Patient Navigator at The Light Surgery, Leeds! Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we'd love to hear from you!
Please note: Unfortunately, we are unable to offer sponsorship for a Skilled Worker Visa for this position. Applicants must have the right to work in the UK at the time of their application.
Main duties of the job
The Light Surgery is seeking a Patient Navigator, to join our welcoming administrative team. In this essential role, you'll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.
This is a part time job (30 hours per week). The full-time (FTE) for us is 40 hours per week. The suitable candidate must have available to cover Mondays and Fridays from 8 am till 6:30 pm.
About Us
OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Better Future'. We are committed to NHS values and reducing health inequalities. OneMedical Group is a national award winning health and wellbeing company, working within the NHS, delivering high quality primary, urgent and community care. We believe in delivering services that improve the health and wellbeing of individuals and communities and our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes. OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be able to be at their best. If you would like to discuss the support options available during the recruitment process please email:
Date posted
28 March 2025
Pay scheme
Other
Salary
£12.50 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
E
Job locations
The Light Surgery
Leeds
England
LS1 8TL
Job Description
Job responsibilities
What Were Looking For
About The Light Surgery https://jobsincare.com/job/jbliewQB Light Surgery is a unique GP practice serving individuals who live or work in Leeds city centre. The majority of our patients are young professionals and families. Working at The Light Surgery is busy, challenging, and rewarding. Our team is friendly, forward-thinking, and supportive. The Light Surgery is located in The Light, a leisure and retail centre in the heart of Leeds. The complex features a cinema, gym, and numerous restaurants. The ground floor offers car parking, and The Light staff are eligible for discounted rates.
System used: SystemOne
Why join us?
Our Benefits;
What Were Looking For
Join Our Team as a Patient Navigator at The Light Surgery, Leeds! Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we'd love to hear from you!
Please note: Unfortunately, we are unable to offer sponsorship for a Skilled Worker Visa for this position. Applicants must have the right to work in the UK at the time of their application.
Main duties of the job
The Light Surgery is seeking a Patient Navigator, to join our welcoming administrative team. In this essential role, you'll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.
This is a part time job (30 hours per week). The full-time (FTE) for us is 40 hours per week. The suitable candidate must have available to cover Mondays and Fridays from 8 am till 6:30 pm.
About Us
OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Better Future'. We are committed to NHS values and reducing health inequalities. OneMedical Group is a national award winning health and wellbeing company, working within the NHS, delivering high quality primary, urgent and community care. We believe in delivering services that improve the health and wellbeing of individuals and communities and our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes. OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be able to be at their best. If you would like to discuss the support options available during the recruitment process please email:
Date posted
28 March 2025
Pay scheme
Other
Salary
£12.50 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
E
Job locations
The Light Surgery
Leeds
England
LS1 8TL
Job Description
Job responsibilities
What Were Looking For
- A confident communicator with a friendly, patient, and professional attitude.
- Someone who can handle a fast-paced, demanding environment with ease.
- Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
- Welcoming patients and visitors, managing check-ins, and providing appointment information.
- Answering phone calls and handling patient inquiries with empathy and professionalism.
- Scheduling and managing appointments using our system.
- Processing prescription requests from patients and pharmacies.
- Handling patient queries in person, over the phone, and via email.
- Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
- Keeping the reception area tidy and ensuring smooth handovers for colleagues.
- Completing administrative tasks such as patient registrations and updates.
- Excellent communication and interpersonal skills.
- Strong organisational and time-management abilities.
- Attention to detail and a high level of accuracy in handling patient information.
- Confidence in using IT systems and basic office software.
- Prior experience in a healthcare or administrative role is desirable but not essential.
About The Light Surgery https://jobsincare.com/job/jbliewQB Light Surgery is a unique GP practice serving individuals who live or work in Leeds city centre. The majority of our patients are young professionals and families. Working at The Light Surgery is busy, challenging, and rewarding. Our team is friendly, forward-thinking, and supportive. The Light Surgery is located in The Light, a leisure and retail centre in the heart of Leeds. The complex features a cinema, gym, and numerous restaurants. The ground floor offers car parking, and The Light staff are eligible for discounted rates.
System used: SystemOne
Why join us?
Our Benefits;
- NHS Pension with 20.6% Employer Contribution
- 25 days (5 weeks / 200 hours) annual leave plus Bank Holidays (pro-rata, if part-time)
- Extra days leave for work anniversary each year
- Enhanced Maternity; Maternity / Paternity Support; Adoption pay
- Family friendly employment policies
- Special and Significant Event Leave
- Participation in OMGs refer a friend scheme
- Continued personal and professional development
- 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
What Were Looking For
- A confident communicator with a friendly, patient, and professional attitude.
- Someone who can handle a fast-paced, demanding environment with ease.
- Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
- Welcoming patients and visitors, managing check-ins, and providing appointment information.
- Answering phone calls and handling patient inquiries with empathy and professionalism.
- Scheduling and managing
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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Useful skills for a Patient Navigator:
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Working as a Patient Navigator in the UK requires a combination of specific skills and competencies to effectively support patients in navigating the healthcare system. Here are the essential skills needed:
1. Communication Skills: Excellent verbal and written communication skills are crucial. You need to be able to convey information clearly and empathetically to patients, their families, and healthcare professionals.
2. Interpersonal Skills: Strong interpersonal skills help in building trust and rapport with patients, making them feel comfortable discussing their health concerns.
3. Knowledge of Healthcare Systems: Understanding the UK healthcare system, including NHS policies, processes, and available services is essential for guiding patients effectively.
4. Empathy and Compassion: A patient-centered approach is vital. Being able to understand and empathize with patients' situations will help you advocate for their needs and preferences.
5. Problem-Solving Skills: You should be able to think critically and assess situations to help patients overcome obstacles in accessing healthcare services.
6. Organizational Skills: Managing multiple cases and maintaining detailed records requires strong organizational abilities, including time management.
7. Cultural Competence: Sensitivity to and respect for diverse cultural backgrounds, beliefs, and practices will enhance your ability to serve a diverse patient population.
8. Advocacy Skills: You need to advocate for patients within the healthcare system, ensuring their voices are heard and their needs addressed.
9. Teamwork and Collaboration: As part of a healthcare team, you'll need to work effectively with doctors, nurses, social workers, and other professionals to coordinate care for patients.
10. Research and Resourcefulness: Being able to identify and utilize available resources, including community services and support groups, is key to helping patients navigate their care.
11. IT Skills: Proficiency in using electronic health records, databases, and communication tools is becoming increasingly important in the healthcare field.
12. Conflict Resolution Skills: The ability to manage and resolve conflicts or misunderstandings that may arise between patients and healthcare providers is valuable.
13. Emotional Resilience: The role can be emotionally challenging, so being able to cope with stress and emotional situations is important to maintain your well-being and provide effective support to others.
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53.8007554 -1.5490774 Leeds, England, United Kingdom 
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