Patient Services Advisor in Bourne inBourne PUBLISHED TUE 19 DEC 2023 Jump to job information section

Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive, friendly and caring image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

Reception

• Greeting patients and assisting with queries
• Consulting with members of the practice team
• Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter
• Process incoming mail received over the reception desk

Administration

• Have a thorough knowledge of all practice procedures
• Work in accordance with written protocols
• Carry out specific administrative tasks
• Email external agencies and photocopy documents as requested
• Assess online consultations "Doctrins" received by the Practice and allocate accordingly

Appointments

• Process appointment requests from patients for on the day and future appointments by telephone and in person
• Deal with home visit requests

Computer

• Computer data entry and medical records new patient registrations, scanning of administrative documents, process patient change of name address have knowledge of Practice area
• Process repeat prescription requests in accordance with practice guidelines

Telephone

• Have working knowledge of the telephone system

Other Responsibilities

• Ensure building security have thorough knowledge of doors/windows/alarm
• Duties may be varied from time to time under the direction of the Practice Manager/ Office Manager/ Reception Team Leader dependant on current and evolving practice workload and staffing levels.
• Reception duties for our Enhanced Access service, on a rota basis alongside all other Patient Services Advisors and Administrators. We are open 2 evenings per week 6:30pm to 8pm and occasional Saturdays 9am-2pm.

• Do you have excellent customer service skills?
• Do you thrive in a busy, fast paced environment?
• Are you an organised person with great attention to detail?

If you answered yes to any of these questions, we would like to hear from you!

We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service.

You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient, and effective way. Duties include:

• Processing appointment requests from patients including on the day and future appointments; both face to face and over the telephone.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Office admin duties such as sending letters to patients and new patient registrations.
• Ensure building security.