Patient Services Advisor - Exmoor Medical Centre - Dulverton in Dulverton inDulverton PUBLISHED TUE 18 MAR 2025 Jump to job information section

Symphony Healthcare Services is looking for a Patient Services Advisor, to join the busy team at the Exmoor Medical Centre in Dulverton near Taunton in Somerset.

As a Patient Services Advisor, you will play a crucial role in the smooth running of a busy GP practice. You will help patients and colleagues alike, by providing excellent administration and customer service skills, whilst also showing kindness and compassion.

The role also includes tasks such as registering patients, processing correspondence and helping with other administrative tasks, to ensure the smooth operation of the health centre.

The hours available are 21.5 hours per week, working Monday - Friday. Working pattern will be discussed at interview.

The starting rate of pay is £12.00 per hour, increasing to £12.50 once a successful 6-month probation period has been completed.

This role requires courteous, calm and effective communication skills both over the phone and face-to-face in fast paced medical centre.

You will provide administration and reception duties for the the medical centre, which will include assisting and directing patients in accessing the appropriate services or healthcare professional and undertake a variety of administrative duties, in accordance with agreed procedures, protocols and timescales.

You will need to be able to work accurately and prioritise your own workload effectively while working as part of a team, while also meeting competing deadlines.

You will also be confident to proactively alert management / clinical staff to issues of quality, risk and safeguarding, as part of your daily role.

You will have sound IT skills and experience of using packages such as MS Office (Outlook, Word etc.).

Knowledge of the NHS / General Practice would be desirable, but not essential.

Please read the full Job Description (JD) attached carefully before applying.

About us

• Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings.
• Search for, register if necessary and book onto the computer system patients as they present at the desk.
• Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues.
• Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone
• Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment