QR code linking to this job posting Patient Support Advisor (PM Shift) Maternity Cover in Daventry NN11 4FE inDaventry NN11 4FE PUBLISHED FRI 26 SEP 2025

£12.30 an hour

Abbey House Medical Practice


We are looking to recruit a Patient Support Advisor to join our Patient Support Team at Abbey House Medical
Practice.


The focus of this role is to provide
a complete reception and telephone triage service to our patients whilst
maintaining patient confidentiality and promoting the professional image of
Abbey House Medical Practice. You will also provide administrative support for
all aspects of general medical business including scanning, prescription
processing, filing of medical records & patient registrations.


The Patient Support Team are always
busy so there is never a dull moment - if you are looking for a job that offers
great variety working within a friendly team, this could be the perfect
opportunity for you!


This is a maternity cover position until 30th June 2026, with a view to become a permanent position for the right candidate. The hours are 25 per week Monday to Friday, with a 5 hour
shift to be worked per day between 13.00-20.00.


Previous candidates need not apply.





We are seeking an individual who is
enthusiastic, approachable, compassionate, organised and must be able to work
as part of a team. Excellent customer service skills & the ability to
multitask are also essential in the undertaking of this role. The successful
candidate must demonstrate good communication skills face to face, over the
telephone and written down plus be able to actively listen to both patients and
colleagues.


A basic knowledge of computers is
essential. Previous use of Microsoft Windows or SystmOne would be an advantage
however full training will be given.







Previous experience working in a
reception setting or experience of the use of appointment systems is
desirable.





We are a large practice based over 2
sites in the small market town of Daventry, Northamptonshire with an
outstanding CQC rating. Despite our large size, we pride ourselves in our team
spirit and look forward to welcoming a new Patient Support Advisor to the
surgery!









Other employee benefits include 25
days annual leave pro rata plus bank holidays & the opportunity to enroll into the
NHS Pension Scheme.





Details


Date posted


26 September 2025




Pay scheme


Other







Salary



£12.30 an hour






Contract


Fixed term




Duration


8 months





Working pattern





Part-time





Reference number



A0938-25-0006







Job locations




Golding Close



Daventry


Northamptonshire


NN11 4FE







1 Wimborne Place



Daventry


Northamptonshire


NN11 0XZ











Job description


Job responsibilities


1.
Opening of premises, restoring
telephone and computerised appointment systems or at the end of Surgery -
switching over of telephone systems, recording new messages (dependent whether
am or pm working).

2.
Receiving and routing patients
on arrival in an efficient and courteous manner.

3.
Making new and follow up
appointments, both face to face and via the telephone.

4.
Handling general enquiries and
promoting the services offered by the Surgery.

5.
Informing patients of cancelled
appointments.

6.
Receiving payments from
patients and providing receipts when required.

7.
Completion of T/R forms
together with computer entries.

8.
Using computer as required.

9.
Leaving reception area/call
centre tidy and ready for incoming colleagues together with information
regarding unresolved or urgent information.

10.
Making tea/coffee for
visitors/Doctors as and when necessary.

11.
Tidying waiting areas when
necessary.

12.
Dealing with all incoming and
outgoing post.

13.
Ensuring sufficient stationery
supplies are available in reception and call centre.

14.
Collection point for
prescriptions/sick notes etc.

15.
Testing fire alarms on a
regular basis.

16.
Input change of address forms
onto computer.

17.
Making up of antenatal packs as
required.

18.
Photocopying and shredding as
and when required.

19.
Issuing self certification
forms etc for patients to complete.

20.
Registration of all new
patients, preparation of their files and inputting information onto the computer
in respect of immunisations, cytology results and rubella status for new female
patients.

21.
Scanning of correspondence,
forwarding as necessary via e-mail and placing in patients electronic records.

22.
Repeat prescriptions and
associated administration.

23.
Update patients notes and add
read codes as directed by the Doctors.

24.
Ensuring summaries are added
accurately to patients notes.

25.
Keeping of accurate appointment
statistics.

26.
Clinical administration
support.



















































































27.
Any other duties that may be required
and agreed by the Doctors and Practice Manager.






Job description



Job responsibilities


1.
Opening of premises, restoring
telephone and computerised appointment systems or at the end of Surgery -
switching over of telephone systems, recording new messages (dependent whether
am or pm working).

2.
Receiving and routing patients
on arrival in an efficient and courteous manner.

3.
Making new and follow up
appointments, both face to face and via the telephone.

4.
Handling general enquiries and
promoting the services offered by the Surgery.

5.
Informing patients of cancelled
appointments.

6.
Receiving payments from
patients and providing receipts when required.

7.
Completion of T/R forms
together with computer entries.

8.
Using computer as required.

9.
Leaving reception area/call
centre tidy and ready for incoming colleagues together with information
regarding unresolved or urgent information.

10.
Making tea/coffee for
visitors/Doctors as and when necessary.

11.
Tidying waiting areas when
necessary.

12.
Dealing with all incoming and
outgoing post.

13.
Ensuring sufficient stationery
supplies are available in reception and call centre.

14.
Collection point for
prescriptions/sick notes etc.

15.
Testing fire alarms on a
regular basis.

16.
Input change of address forms
onto computer.

17.
Making up of antenatal packs as
required.

18.
Photocopying and shredding as
and when required.

19.
Issuing self certification
forms etc for patients to complete.

20.
Registration of all new
patients, preparation of their files and inputting information onto the computer
in respect of immunisations, cytology results and rubella status for new female
patients.

21.
Scanning of correspondence,
forwarding as necessary via e-mail and placing in patients electronic records.

22.
Repeat prescriptions and
associated administration.

23.
Update patients notes and add
read codes as directed by the Doctors.

24.
Ensuring summaries are added
accurately to patients notes.

25.
Keeping of accurate appointment
statistics.

26.
Clinical administration
support.



















































































27.
Any other duties that may be required
and agreed by the Doctors and Practice Manager.





Person Specification






Experience



Essential




  • Excellent communication skills - Written / Face to face / Telephone


  • Previous customer service experience


  • Previous experience of working within a team


  • Basic computer knowledge / qualification





Desirable




  • Confidentiality experience


  • Use of own initiative


  • Previously employed in the NHS


  • Previous reception experience


  • Administration skills


  • Multi-tasking


  • Flexibility


  • Windows skills - Word / Excel


  • SystmOne skills (Medical System)


  • Experience of using appointment systems









Person Specification







Experience



Essential




  • Excellent communication skills - Written / Face to face / Telephone


  • Previous customer service experience


  • Previous experience of working within a team


  • Basic computer knowledge / qualification





Desirable




  • Confidentiality experience


  • Use of own initiative


  • Previously employed in the NHS


  • Previous reception experience


  • Administration skills


  • Multi-tasking


  • Flexibility


  • Windows skills - Word / Excel


  • SystmOne skills (Medical System)


  • Experience of using appointment systems
















Employer details


Employer name


Abbey House Medical Practice


Address




Golding Close



Daventry


Northamptonshire


NN11 4FE








Employer's website



https://jobsincare.com/job/jnsSZ8wo5RR (Opens in a new tab)










Employer details


Employer name


Abbey House Medical Practice


Address




Golding Close



Daventry


Northamptonshire


NN11 4FE








Employer's website



https://jobsincare.com/job/jnsSZ8wo5RR (Opens in a new tab)