Patient Co-ordinator in Yatton inYatton PUBLISHED TUE 14 JAN 2025 Jump to job information section
Mendip Vale Medical Group rdDrdxfS
Job description
Job Summary
Mendip Vale Medical Group are looking for further Patient Co-ordinators to join our Yatton team, as we expand in our friendly and innovative practices serving over 85,000 patients within our 10 sites in North Somerset, Bristol & South Gloucester.
As a Patient Co-ordinator you will assist and signpost patients to the most appropriate service or healthcare professional in a courteous, efficient and effective way.
Main duties of the job
Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The Patient Co-ordinator Will Develop Good Working Relationships With:
As a high-achieving and well-organised practice, we embrace a Multi-Disciplinary Team approach to care provision.
Changes made from merging and working more effectively have enabled us to make investment into our buildings, making our estate one of the newest and brightest in the south west
Date posted
13 January 2025
Pay scheme
Other
Salary
£22,779 to £23,464 a year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0219-25-0002
Job locations
Yeovale Medical Practice
155 Mendip Road
Yatton
Bristol
BS49 4ER
Job Description
Job responsibilities
To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.
Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The Succesful Candidate Will Be Responsible For:
Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.
Making of appointments by telephone and at the reception desk, using a computerised system.
Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
Checking and completing tasks as appropriate.
Creating of new patient records.
Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
Maintaining accurate records.
Job Description Job Responsibilities
To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.
Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The Succesful Candidate Will Be Responsible For:
Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.
Making of appointments by telephone and at the reception desk, using a computerised system.
Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
Checking and completing tasks as appropriate.
Creating of new patient records.
Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
Maintaining accurate records.
Person Specification
Experience Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Men
Mendip Vale Medical Group are looking for further Patient Co-ordinators to join our Yatton team, as we expand in our friendly and innovative practices serving over 85,000 patients within our 10 sites in North Somerset, Bristol & South Gloucester.
As a Patient Co-ordinator you will assist and signpost patients to the most appropriate service or healthcare professional in a courteous, efficient and effective way.
Main duties of the job
Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The Patient Co-ordinator Will Develop Good Working Relationships With:
- Patients
- GP, nurses and other surgery staff
- To support the Patient Services Manger in the delivery of safe and efficient responses to patient requirements.
- Working in our telephone hub being the first contact to our patient enquiries and appointment booking requests.
- Making of appointments by telephone and at the reception desk, using a computerised system.
- Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
- Checking and completion of tasks as appropriate.
- Creation of new patient records.
- Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
- Maintain accurate records.
As a high-achieving and well-organised practice, we embrace a Multi-Disciplinary Team approach to care provision.
Changes made from merging and working more effectively have enabled us to make investment into our buildings, making our estate one of the newest and brightest in the south west
Date posted
13 January 2025
Pay scheme
Other
Salary
£22,779 to £23,464 a year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0219-25-0002
Job locations
Yeovale Medical Practice
155 Mendip Road
Yatton
Bristol
BS49 4ER
Job Description
Job responsibilities
To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.
Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The Succesful Candidate Will Be Responsible For:
Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.
Making of appointments by telephone and at the reception desk, using a computerised system.
Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
Checking and completing tasks as appropriate.
Creating of new patient records.
Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
Maintaining accurate records.
Job Description Job Responsibilities
To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.
Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The Succesful Candidate Will Be Responsible For:
Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.
Making of appointments by telephone and at the reception desk, using a computerised system.
Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
Checking and completing tasks as appropriate.
Creating of new patient records.
Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
Maintaining accurate records.
Person Specification
Experience Essential
- Experience in reception / customer service focused roles .
- Experience of reception / admin duties within Primary Care.
- Use of patient records systems (EMIS).
- GCSE in English and Maths at Grade C or above, or equivalent experience.
- Evidence of continued learning/personal development in relevant field
- NVQ3 in Administration or equivalent or working towards.
- Experience in reception / customer service focused roles .
- Experience of reception / admin duties within Primary Care.
- Use of patient records systems (EMIS).
- GCSE in English and Maths at Grade C or above, or equivalent experience.
- Evidence of continued learning/personal development in relevant field
- NVQ3 in Administration or equivalent or working towards.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Men
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
Start practice interview...
NEW!
Can you tell us a little about yourself and your background in customer service?
What attracted you to the Patient Co-ordinator role at Mendip Vale Medical Group?
What experience do you have working in a reception or customer service role? How do you think this experience will help you in this position?
Have you worked in a healthcare setting before? If so, could you describe your responsibilities?
Can you provide an example of a time when you had to manage a difficult patient or customer enquiry? What did you do?
1. Can you tell us a little about yourself and your background in customer service?
2. What attracted you to the Patient Co-ordinator role at Mendip Vale Medical Group?
3. What experience do you have working in a reception or customer service role? How do you think this experience will help you in this position?
4. Have you worked in a healthcare setting before? If so, could you describe your responsibilities?
5. Can you provide an example of a time when you had to manage a difficult patient or customer enquiry? What did you do?
Useful skills for a Patient Co-ordinator:
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To work as a Patient Coordinator in the UK, you will need a combination of both hard and soft skills. Here are some of the key competencies that are typically required:
Essential Skills:
1. Communication Skills:
- Clear verbal and written communication abilities to interact effectively with patients, healthcare professionals, and administrative staff.
- Empathy and active listening to understand and address patient concerns.
2. Organization and Time Management:
- Ability to manage multiple tasks efficiently, including scheduling appointments, managing patient records, and following up on patient interactions.
- Prioritization skills to handle urgent cases and routine tasks effectively.
3. Customer Service Skills:
- A strong customer service orientation to provide an excellent experience for patients.
- Problem-solving skills to resolve patient issues and complaints amicably.
4. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, patient management systems) and administrative procedures.
- Data entry skills for maintaining accurate patient records.
5. Attention to Detail:
- Ensuring that all information, documentation, and processes are handled accurately to avoid errors.
6. Knowledge of Healthcare Systems:
- Understanding of healthcare terminology and the UK healthcare system, including NHS procedures and policies.
7. Teamwork:
- Ability to work collaboratively with various healthcare professionals, including doctors, nurses, and administrative staff.
Desirable Skills:
1. Conflict Resolution:
- Skills to handle disagreements or misunderstandings in a constructive manner.
2. Cultural Competency:
- Sensitivity to diverse backgrounds and the ability to communicate effectively with patients from various cultural contexts.
3. IT Skills:
- Familiarity with electronic health record (EHR) systems and other healthcare technologies used for patient management.
4. Basic Medical Knowledge:
- Understanding of common medical issues, treatment options, and healthcare processes to assist patients effectively.
5. Project Management:
- Organizing patient-oriented initiatives or programs that improve service delivery.
6. Confidentiality Awareness:
- Understanding the importance of data protection and patient confidentiality (e.g., GDPR compliance).
Qualifications:
While a specific qualification may not be mandatory, having a background in healthcare administration, business administration, or a related field can be advantageous. Experience or training in a clinical or administrative role within a healthcare setting can also be beneficial.
Training and Experience:
- Previous Experience: Working as a receptionist, administrative assistant, or in customer service roles can provide relevant experience.
- Training Programs: Some institutions offer specific training courses for patient coordination or healthcare administration that can enhance your skills and employability.
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51.388168 -2.822503 Yatton, England, United Kingdom 
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