PCN Care Coordinator -PT 18 Hours a week - Hyndburn Central in Accrington inAccrington PUBLISHED WED 12 NOV 2025 Jump to job information section

Job summary
The East Lancashire Alliance is recruiting a care coordinator to join the team within the Hyndburn Central PCN.This role will involve working with the various practice sites across Hyndburn central, The role may also interlink with the other teams such as the Pharmacists. Initially a fixed term

Contract
of 2 years, with the possibility after that term, to extend or become permanent. This role requires the post holder to be flexible regarding the

Working pattern
, to ensure all the practices within the PCN are supported according to patient needs etc.

Main duties of the job
Please note that the role of a Care Coordinator is NOT a clinical role.The post holder will be responsible for the provision of wide-ranging and efficient administrative support the Hyndburn Central Primary Care Network (PCN). Typically this support may include the arrangement of meetings, dealing with correspondence, document management, preparing short reports, creating spreadsheets, responding to and the forwarding of e-mails and other administrative tasks such as the minute taking of PCN meetings.

About us
The East Lancashire Alliance is a network of 9 PCNs covering 48 GP practices covering a population of over 390,000 patients across East Lancashire. Patients are at the heart of everything we do and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected at a time when they may be feeling vulnerable. The Alliance are proud to represent our member practices and to champion our Primary Care Partners, by working with local general practice, and other system partners in the provision of patient centred, local healthcare services.Each practice has a close-knit team of staff who collectively seek to improve the health of their patient populations.East Lancashire is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside, to the heart of the vibrant inner Towns and Villages with great shopping, entertainment and dining options. Wherever you go you will

Experience
a great northern welcome with people famed for their warmth, humour and generosity.

Details

Date posted
12 November 2025

Pay scheme
Other

Salary
Depending on

Experience
Band 4 (Agenda for change LIKE - NOT Agenda for Change)

Contract
Fixed termDuration2 years

Working pattern
Part-time, Flexible working

Reference number
B0467-25-0068

Job location
sPeel House Medical Practice1 Paradise StreetAccringtonLancashireBB5 2EJOswalds Health CentrePritchard StreetBlackburnBB2 3PFRichmond Medical Centre421 Blackburn RoadAccringtonBB5 1RTAccrington Victoria HospitalHaywood RoadAccringtonLancashireBB5 6ASARG Healthcare257-259 Blackburn RoadAccringtonLancashireBB5 0AL

Job description

Job responsibilities
The post holder will be responsible for the provision of wide-ranging and efficient administrative support the Hyndburn Central Primary Care Network (PCN). Typically this support may include the arrangement of meetings, dealing with correspondence, document management, preparing short reports, creating spreadsheets, responding to and the forwarding of e-mails and other administrative tasks such as the minute taking of PCN meetings.The Care Coordinator will be part of the Primary Care Network (PCN) Administration Team responsible for supporting the care of patients registered with practices within the Hyndburn Central PCN and care homes. This may involve coordinating the work of healthcare professionals and non-clinical staff including volunteers involved in the care of patients registered at GP practices within the wider PCN population.The post holder will contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions. An ethos of promotion of independence and partnership-working is integral to this post.Key aspects of this role will include supporting the following PCN activities:-The care coordinator will work as a key part of the Primary Care Network (PCN) Team and Enhanced Access ServiceWork Closely with the GP's and other primary care professionals within PCN to support the delivery of quality patient services for all our patientsPlays an integral role in facilitating MDT's, to improve the continuity of care by acting as a point of contact for residents, families and professionals.Work with members of the primary care teams to develop and implement data collection systems that will provide accurate and timely data to monitor and evaluate servicesKey Responsibilities -Provide a first point of contact for patients and clinicians in coordinating patients careProvide administrative support for the Enhanced Access service, including organising staffing rotas, completing patient referrals and to support with the day to day provision of the service.Deal with incoming queries from patients and/or their carers and other healthcare providers.Work with PCN manager to utilise GP Practice clinical systems (EMIS) and population health data to proactively identify relevant cohorts of patients to support practices to deliver personalised care and meet the outcomes of the PCN DES Service Specifications e.g., Early Cancer Diagnosis, Cardiovascular Disease Prevention and DiagnosisEncourage people, their families and carers to provide feedback and engage fully in the care coordination process.Work proactively with our Care Homes, for example supporting flu and COVID vaccinations or other healthcare services.Work proactively with other PCN Additional Roles staff to identify any patient service needs or inequalities and work closely with the Federation team and PCN CDs to work up any projects or initiatives to support patient care.Support the coordination and delivery of MDTs within the PCN.To support the PCN Transformation and Development Manager in administrative duties relating to other PCN activities and workstreams, including planning and organising meetings, taking minutes and / or action notes and ensuring they are shared / uploaded where appropriate.To support the PCN Clinical Director to collect information from member practices, identify anomalies and summarise.Gather information and undertake enquires for the PCN and the wider group as and when necessary.Work with the Integrated Neighbourhood Teams group on identified projects as they occurMonitor tasks to ensure they are completed and care delivered through regular audit of the clinical system.Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers and other primary care professionals.Signpost and organise appointments, follow ups or other actions to help the PCN provide high quality, compassionate care to our patient population.The list of duties in the

Job description
should not be regarded as exclusive or exhaustive. There will be other duties and requirements associated with the job and the right to update the

Job description
from time to time to reflect changes in or to the job.

Job description

Person Specification

Qualifications
EssentialDemonstrable commitment to professional and personal development.Proficient in MS Office and web-based servicesGCSE Maths & EnglishDesirableNVQ Level 3 or equivalent and/or relevant basic/ first level professional Qualification

Experience
EssentialMinimum of 1 year of

Experience
of working with healthcare professionals and or previous

Experience
in the NHS or social care or relevant fieldExcellent interpersonal skillsExcellent organisational and administration skills

Experience
handling confidential/sensitive information.

Experience
of providing advice/signposting to service usersSkills/ AbilitiesEssentialAble to prioritise and manage own workloadAble to work as part of a team

Experience
of coordinating and liaising with multiple stakeholders orindividuals to meet specified outcomesAccess to own vehicle and Clean driving licenseDesirable

Experience
of coproduction with patients or service-users

Experience
of using technology and digital tools to support health and wellbeingKnowledge of Information Governance and data qualityKnowledge of medical patient systemsUnderstanding of health and social care processes

Person Specification

Experience
EssentialMinimum of 1 year of

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details