PCN Manager - Digital & Transformation Lead & Operational Manager in Derby inDerby PUBLISHED FRI 13 JUN 2025 Jump to job information section

The post holder will work flexibly to support the PCN Clinical Director and the PCN practices to develop the Primary Care Network. You will provide both operational and strategic management across the PCN; working closely with the PCN Clinical Director and the PCN board leadership team to achieve success in line with the PCN Network Contract DES and the PCNs local priorities.

The PCN Manager will provide contract management to the collective subcontracted services to ensure they are supported and co-ordinated within the PCN.

You will share oversight for the financial management of the PCN.

You will strive to develop strong working relationships with a wide range of healthcare and social care partners and stakeholders. You will represent the PCN in a variety of forums.

As digital transformation lead you will work with clinical and operational teams within the PCN to create a vision to guide service improvements, identify opportunities to make tangible positive transformation, and provide the inspiration, resource and tools to deliver changes in a collaborative way.

As Team Up lead you will support the PCN and clinical teams to deliver the overall vision of the local service providing a high quality, holistic, multi-disciplinary service which keeps people safe and as well as possible in their own home, wherever this may be.

Take the lead (along with the PCN Clinical Director and PCN board team) to oversee the management and delivery of the PCN DES requirements

Work with and support the PCN Clinical Director to develop and deliver the PCN strategic plans and performance requirements

Help to develop strategies to progress the overall development of the PCN, with reference to the Maturity Matrix and the PCN Development Plan.

To provide line management to PCN employed staff, to ensure that they are embedded in the PCN and co-ordinated across the PCN practices

To provide contract management and oversight of external contractors providing PCN services.

Support in the budgeting and monitoring processes to support the short and long-term financial management of the network

Work with the nominated payee practice to monitor income and expenditure; and ensure appropriate and timely payments to practices, staff and partners as required

Assist in the co-ordination of the PCN meetings, including the board meetings, operational and PCN development meetings and meetings with practice managers.

Manage and monitor contractual requirements on behalf of the PCN

Liaise with key partners in the development and monitoring of integrated services and projects

Undertake the operational management responsibilities for Team Up including representing the PCN on associated meetings and submitting contractual monitoring data.

About us

Main Duties

Take the lead (along with the PCN Clinical Director and PCN board team) to oversee the management and delivery of the PCN DES requirements

Work with and support the PCN Clinical Director to develop and deliver the PCN strategic plans and performance requirements

Help to develop strategies to progress the overall development of the PCN, with reference to the Maturity Matrix and the PCN Development Plan

Be the first point of contact for Practice Managers, contractors and commissioners in regard to PCN operations

Develop an understanding of the Additional Roles Reimbursement Scheme (ARRS) funded roles and work with the PCN on the planning and deployment of these roles

To provide line management to PCN employed staff, to ensure that they are embedded in the PCN and co-ordinated across the PCN practices

To provide contract management and oversight of external contractors providing PCN services to ensure they are delivered as required across the PCN and its member practices.

Support in the budgeting and monitoring processes to support the short and long-term financial management of the network

Work with the nominated payee practice to monitor income and expenditure; and ensure appropriate and timely payments to practices, staff and partners as required

Assist in the co-ordination of the PCN meetings, including the board meetings, operational and PCN development meetings and meetings with practice managers.

Manage and monitor contractual requirements on behalf of the PCN

Liaise with key partners in the development and monitoring of integrated services and projects

Undertake the operational management responsibilities for Team Up including representing the PCN on associated meetings and submitting contractual monitoring data.

Digital Transformation role

The post holder will work with clinical and operational teams within the PCN to create a vision to guide service improvements, identify opportunities to make tangible positive transformation, and provide the inspiration, resource and tools to deliver changes in a collaborative way.

Support this vision to be developed in alignment with ICS strategy and will plan, coordinate and directly support delivery of transformation activity in general practice within the PCN with a view to improving patient access, staff and patient satisfaction, and the efficiency and sustainability of general practice services.

Work closely with staff working at practice and PCN level to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered.

Work with the ICS to request specialist IT and estates expertise required to deliver transformation plans, in line with the ICSs delegated responsibilities for GPIT and GP estates.

Help to develop strategy related to transformation and improvement, aligning this with larger scale strategy and initiatives, particularly at ICS level; but will focus their time on the planning, implementation and evaluation of practical improvements that make a difference to patients and staff in the PCN.

Support the Clinical Director

Oversee the management and delivery of the PCN DES requirements

Support the Clinical Director to develop and deliver the PCN development plan and strategic plans, providing performance data as required

Take an active role in the PCN leadership team

PCN Management

Support the PCN and its member practices to formulate project and delivery plans in relation to meeting the DES specification

Support in the writing of business cases and bids on behalf of the network

Help to design innovative services that meet local need and provide project management support to help projects progress

Manage the work associated with the PCN Ltd company; liaising with legal support and accountants as required

Implement, monitor and report on PCN contracts and services, including project progression and management of risks

Strategic Management

Working with the PCN team to develop and progress the strategic vision

Deliver projects and manage performance to achieve the strategic vision of the PCN

Seek out examples of good practice and innovation from other areas and present to the PCN as required

Plan the PCN additional roles workforce, to deliver and achieve the PCN priorities

Develop relationships with key partners and stakeholders, exploring opportunities for collaborative and partnership working

HR Duties

Undertake day-to-day line management of PCN staff including management of absences e.g. leave, sickness etc.

Support in the design of rotas for PCN employed/contracted staff including Team Up.

Oversee the recruitment processes for new PCN staff, from advert to appointment

Design and create job descriptions, person specifications, interview templates and inductions for new PCN staff

Conduct appraisals and performance management of PCN staff and externally contracted services.

Financial Management

Prepare and present basic financial reports, monitoring information and reporting to the PCN as required

Work with the nominated payee practice to monitor income and expenditure

Support in the financial management of the network

Information & Data Management, including IT

Ensure the PCNs compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance

Provide performance data for a range of PCN activities as required

Use Excel spreadsheets to display and predict performance data

Personal and Professional Development

Keep abreast of national and local guidance on PCNs

Take responsibility for own development, learning and performance

Participate in an annual individual performance review, and take responsibility for maintaining a record of own personal and professional development

Public Health

Work with local stakeholders and providers to participate in Public Health campaigns as appropriate