GP Practice Health Care Assistant in Saltburn-by-the-sea inSaltburn-by-the-sea PUBLISHED THU 6 NOV 2025 Jump to job information section

Job summary
We are looking for an

Experience
d, competentGP Practice Healthcare Assistant(HCA)who can provide essential support to the clinical team, including GPs, practice nurses, and other healthcare professionals. The role involves a range of patient-facing and administrative duties, supporting both clinical care and the smooth running of the practice.ESSENTIAL CRITERIAHealthcare qualification (Level 3 or 4)Phlebotomy

Experience
DESIRABLE CRITERIAGP Practice

Experience
Excellent understanding of QOFTo support the practice nursing and administrative teams in the delivery of clinical and administrative services, working as part of the practice multi-disciplinary team, delivering care within their scope of practice to the entitled patient population.The Healthcare Assistant will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion and patient education while also supporting the administrative team on an as-required basis.

Main duties of the job
The successful candidate will run clinical sessions throughout core hours, Monday to Friday 8am - 6pmClinics will include, but no exhaustive to; annual chronic disease monitoring health checks, vaccination and injection administration under patient specific direction signed by GP, NHS health checks, EGCs, wound care, suture/staple removal, phlebotomy, sample processing & BP monitoring.The Healthcare Assistant role also includes, treatment room stock control, infection control processes, administration using the clinical system (SystmOne), assisting the Practice Nurse in administrative duties.

About us
Staithes Surgery is a coastal practice with 3100 registered patients. We are part of Whitby Coast and Moors Primary Care Network. Our clinical team includes three GP Partners, one salaried GP, Practice Nurse and Care Coordinator & clinical pharmacist. Staithes Surgery is a dispensing practice, providing dispensing services to registered patients living more than one mile from their nearest pharmacy.Staithes Surgery is a warm and welcoming team, with all staff working together to provide excellent care and treatment for our patients. We endeavour to provide a positive, supportive environment for both patients and staff, promoting wellbeing and encouragement.

Details

Date posted
06 November 2025

Pay scheme
Other

Salary
Depending on

Experience
Contract
Permanent

Working pattern
Part-time

Reference number
A1318-25-0002

Job location
sSeaton CrescentStaithesSaltburn-by-the-seaClevelandTS13 5AY

Job description

Job responsibilities
Job summary
Tosupport the practice nursing and administrative teams in the delivery ofclinical and administrative services, working as part of the practicemulti-disciplinary team, delivering care within their scope of practice to theentitled patient population.The Healthcare Assistant will deliver and assistclinical staff in the provision of treatment, preventative care, healthpromotion and patient education while also supporting the administrative teamon an as-required basis.Allstaff have a duty to conform to the following:Equality,Diversity and Inclusion (ED&I)Agood attitude and positive action towards Equality Diversity & Inclusion(ED&I) creates an environment where all individuals can achieve their fullpotential. Creating such an environment is important for three reasons itimproves operational effectiveness, it is morally the right thing to do and itis required by law.Patientsand their families have the right to be treated fairly and be routinelyinvolved in decisions about their treatment and care. They can expect to betreated with dignity and respect and will not be discriminated against on anygrounds including age, disability, gender reassignment, marriage and civilpartnership, pregnancy and maternity, race, religion, or belief, sex, or sexualorientation.Patientshave a responsibility to treat other patients and our staff with dignity andrespect.Staffhave the right to be treated fairly in recruitment and career progression.Staff can expect to work in an environment where diversity is valued, andequality of opportunity is promoted. Staff will not be discriminated against onany grounds including age, disability, gender reassignment, marriage and civilpartnership, pregnancy and maternity, race, religion, or belief, sex, or sexualorientation. Staff have a responsibility to ensure that they treat our patientsand their colleagues with dignity and respect.Safety,Health, Environment and Fire (SHEF)Thisorganisation is committed to supporting and promoting opportunities for staffto maintain their health, wellbeing, and safety.Thepost holder is to manage and assess risk within the areas of responsibility,ensuring adequate measures are in place to protect staff and patients andmonitor work areas and practices to ensure they are safe and free from hazardsand conform to health, safety and security legislation, policies, procedures,and guidelines.Allpersonnel have a duty to take reasonable care of health and safety at work forthemselves, their team, and others and to cooperate with employers to ensurecompliance with health and safety requirements.Allpersonnel are to comply with the:Healthand Safety at Work Act 1974EnvironmentalProtection Act 1990EnvironmentAct 1995FirePrecautions (workplace) Regulations 1999Otherstatutory legislation which may be brought to the post holders attentionConfidentialityTheorganisation is committed to maintaining an outstanding confidential service.Patients entrust and permit us to collect and retain sensitive informationrelating to their health and other matters pertaining to their care. They do soin confidence and have a right to expect all staff will respect their privacyand maintain confidentiality.Itis essential that, if the legal requirements are to be met and the trust of ourpatients is to be retained, all staff must protect patient information andprovide a confidential service.Qualityand Continuous Improvement (CI)Topreserve and improve the quality of this organisations outputs, all personnelare required to think not only of what they do but how they achieve it. Bycontinually re-examining our processes, we will be able to develop and improvethe overall effectiveness of the way we work.Theresponsibility for this rests with everyone working within the organisation tolook for opportunities to improve quality and share good practice and todiscuss, highlight and work with the team to create opportunities to improvepatient care.Atthis organisation, we continually strive to improve work processes whichdeliver healthcare with improved results across all areas of our serviceprovision. We promote a culture of continuous improvement where everyonecounts, and staff are permitted to make suggestions and contributions toimprove our service delivery and enhance patient care.Staffshould interpret national strategies and policies into local implementationstrategies that are aligned to the values and culture of general practice. Allstaff are to contribute to investigations and root cause analyses whilstparticipating in serious incident investigations and multidisciplinary casereviews.InductionWewill provide a full induction programme and management will support youthroughout the process.Learningand developmentTheeffective use of training and development is fundamental in ensuring that allstaff are equipped with the appropriate skills, knowledge, attitude, andcompetences to perform their role. All staff will be required to partake in andcomplete mandatory training as directed. It is an expectation for this postholder to assess their own learning needs and undertake learning as appropriateThepost holder will undertake mentorship for team members and disseminate learningand information gained to other team members to share good practice and informothers about current and future developments (e.g., courses and conferences).The post holder will provide an educational role to patients, carers, families,and colleagues in an environment that facilitates learning.CollaborativeworkingAllstaff are to recognise the significance of collaborative working and understandtheir own role and scope and identify how this may develop over time. Staff areto prioritise their own workload and ensure effective time-managementstrategies are embedded within the culture of the team.Teamworkis essential in multidisciplinary environments and the post holder is to workas an effective and responsible team member, supporting others and exploringthe mechanisms to develop new ways of working and work effectively with othersto clearly define values, direction and policies impacting upon care deliveryEffectivecommunication is essential, and all staff must ensure they communicate in amanner which enables the sharing of information in an appropriate manner.Allstaff should delegate clearly and appropriately, adopting the principles ofsafe practice and assessment of competence. Plans and outcomes by which tomeasure success should be agreed.ManaginginformationAllstaff should use technology and appropriate software as an aid to management inthe planning, implementation and monitoring of care and presenting andcommunicating information.Datashould be reviewed and processed using accurate SNOMED to ensure easy andaccurate information retrieval for monitoring and audit processes.ServicedeliveryStaffwill be given detailed information during the induction process regardingpolicy and procedure.Thepost holder must adhere to the information contained within the organisationspolicies and regional directives, ensuring protocols are always adhered to.SecurityThesecurity of the organisation is the responsibility of all personnel. The postholder must ensure they always remain vigilant and report any suspiciousactivity immediately to their line manager.Underno circumstances are staff to share the codes for the door locks with anyoneand are to ensure that restricted areas remain effectively secured. Likewise,password controls are to be maintained and passwords are not to be shared.ProfessionalconductAllstaff are required to dress appropriately for their role.LeaveAllpersonnel are entitled to take leave. Line managers are to ensure all theirstaff are afforded the opportunity to take a minimum of five weeks' leave eachyear and should be encouraged to take all their leave entitlement.Publicholidays will be calculated on a pro-rated basis dependent on the number ofhours worked.PRIMARY KEY RESPONSIBILITIESThefollowing are the core responsibilities of the Healthcare Assistant. There maybe, on occasion, a requirement to carry out other tasks; this will be dependentupon factors such as workload and staffing levels:Undertake new patient health checksSupport the Practice Nurse with healthpromotion programmesCarry out baseline observations such aspulse oximitery, blood pressure, temperature and pulse rate, recording findingsaccuratelyFacilitate routine and 24-hour BPmonitoring, advising patients accordinglyUndertake wound care, dressings andother clinical tasks as requiredSupport the Practice Nurse with themanagement of chronic disease clinicsCarry out BMI checks as directedAct as a chaperone as requiredUndertake venepunctureWhen trained, administer fluvaccinationsCarry out ECGs as requestedEnsure specimens are recorded and readyfor onward transportationProvide support during minor operationsas requiredEnsure all clinical rooms are adequatelystocked and prepared for each sessionEnsure fridges are cleaned routinely inaccordance with extant guidanceEnsure temperature checks are carriedout twice daily on vaccine fridgesEnsure clinical waste is removed fromclinical areas and sharps bins replaced in accordance with the organisationsIPC policyDeliveropportunistic health promotion where appropriateIn addition to the primary responsibilities,the Healthcare Assistant may be requested to:Participate in practice audit asdirected by the audit leadParticipate in local initiatives toenhance service delivery and patient careSupport and participate in sharedlearning within the organisationComplete opening and closing proceduresin accordance with the duty rota

Job description

Person Specification

Experience
Essential

Experience
of working in a healthcare setting

Experience
of working with the general publicDesirable

Experience
of working in a primary care environmentClinical Knowledge and SkillsEssentialECGsVenepuncturePatient medicals including, height, weight, BP & pulseChaperone procedureAbility to record accurate clinical notesDesirableWound care/removal of sutures and staplesSkillsEssentialExcellent communication skills (written and oral)Strong IT skillsClear, polite telephone mannerEffective time management (planning and organising)Ability to work as team member and autonomouslyGood interpersonal skillsAbility to follow clinical policy and procedureDesirableCompetent in the use of Office and OutlooksClinical IT system (SystmOne) user skillsPersonal qualitiesEssentialPolite and confidentFlexible and cooperativeMotivatedProblem solver with the ability to process information accurately and effectively, interpreting data as requiredHigh levels of integrity and loyaltySensitive and empathetic in distressing situationsAbility to work under pressure/in stressful situationsAble to communicate effectively and understand the needs of the patientCommit to ongoing professional developmentEffectively utilise resourcesPunctual and committed to supporting the team effortOther requirementsEssentialDisclosure Barring Service (DBS) checkOccupational Health clearanceDesirableFlexibility to work outside core office hours

Qualifications
EssentialGCSE grade 5 or above (A to C) in English and MathsHealthcare qualification (level 3 or 4) or working towards gaining equivalent levelPhlebotomy certificationDesirablePrevious completion of the HCA Care Certificate - as detailed within GP Mythbuster No 57 - HCAs in General PracticeVaccination certification

Person Specification

Experience
Essential

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details