Practice Manager in Cardiff inCardiff PUBLISHED TUE 3 JUN 2025 Jump to job information section

PERMANENT GOOD SALARY

Four Elms Medical centre rpHxxqjj

Job description

Exciting Practice Manager Opportunity in Cardiff

Are you an experienced leader with a passion for healthcare management? We are looking for a dynamic Practice Manager to oversee the operations of Four Elms Medical Centres, covering Pengam Green Surgery, our branch surgery at Cardiff Royal Infirmary, and Ringland Medical Practice.

This is a fantastic opportunity to lead a dedicated team, drive operational efficiency, and enhance patient care in a well-established practice. You will be responsible for day-to-day management, financial oversight, HR, IT systems, compliance, and strategic planning, ensuring the smooth running of our services.

We offer:

A key leadership role in a respected multi-site practice.

The chance to shape service improvements and support clinical excellence.

A collaborative, forward-thinking environment with a strong focus on innovation and patient care.

Main Duties Practice Manager

As Practice Manager, you will oversee the smooth running of Four Elms Medical Centres, ensuring high-quality patient care and efficient operations across our three sites.

Your key responsibilities include:

Operational Management.

Finance & Payroll.

HR & Staff Development.

IT & Systems.

Compliance & Governance.

Complaints & Patient Experience.

GMS Contract & NHS Cluster Work.

This is a high-impact leadership role, perfect for someone organised, proactive, and strategic, looking to make a real difference in primary care management.

About us
Key Responsibilities
1. Operational Management
Ensure the smooth running of appointment systems in collaboration with GPs and clinicians.
Work with the Branch Manager and senior receptionists to prepare weekly staff rotas, ensuring adequate coverage.
Liaise with the Business Partner and Caldicot Guardian on data protection matters, including FOI, EIR, and SAR requests.
Visit Ringland Medical Practice at least once per week and be based at Cardiff Royal Infirmary at least two days per week (subject to service needs).
Ensure compliance with all relevant NHS and regulatory guidelines.
2. Financial & Payroll Management
Oversee practice finances, ensuring financial sustainability.
Process invoices, run monthly payroll, manage HMRC submissions, and oversee pension administration.
3. Human Resources & Staff Development
Oversee recruitment, retention, and performance management of all FEMC staff.
Conduct appraisals for non-clinical staff.
Address non-clinical issues for GPs and other clinicians as needed.
Ensure disability and health & safety assessments are regularly reviewed and implemented.
Facilitate multi-disciplinary team meetings and ensure all staff are informed of updates.
4. IT & Systems Management
Manage the clinical IT system, ensuring security, performance, and compliance.
5. Complaints & Patient Experience
Act as FEMCs Complaints Officer, working alongside the Lead GP to manage the complaints process under Putting Things Right regulations.
6. GMS Contract & NHS Cluster Engagement
Provide necessary data submissions to the Health Board(s) on a regular and ad-hoc basis.
Represent FEMC at cluster meetings, particularly in the absence of the Business Partner.
7. Compliance & Governance
Ensure FEMC adheres to Data Protection Act and Information Governance regulations.
Maintain confidentiality of patient and staff information at all times.
Ensure the practice complies with Health & Safety policies and conducts regular risk assessments.
General Responsibilities
Ensure reception staff are properly trained and supported in their roles.
Represent FEMC in external meetings when required.
Training & Professional Development
Ensure all staff complete statutory and mandatory training as required.

Organise induction programs for new employees.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

Is it a match?

A quick tap lets us tune future job matches for you

Location

Salary & benefits

Role duties

Working pattern

More information related to this job opportunity, from jobsincare:

Useful skills for a Practice Manager: Click to view

To work as a Practice Manager in the UK, particularly in healthcare settings such as GP practices or dental practices, you would need a combination of educational qualifications, experience, and a variety of essential skills. Here are the key skills and attributes that are typically required:

1. Leadership and Management Skills

- Ability to lead and motivate a team.

- Experience in managing and developing staff.

- Conflict resolution and negotiation skills.

2. Organisational Skills

- Strong ability to multitask and prioritize effectively.

- Excellent time management to handle various responsibilities.

3. Financial Acumen

- Budget management and financial planning skills.

- Understanding of financial reporting and performance analysis.

- Knowledge of NHS funding and reimbursement processes, if applicable.

4. Communication Skills

- Strong written and verbal communication skills to interact with staff, patients, and external stakeholders.

- Ability to provide clear and effective information to diverse audiences.

5. Knowledge of Healthcare Regulations

- Understanding of relevant legislation and policies in healthcare, including CQC regulations (for England) and data protection laws (GDPR).

- Awareness of best practices in patient care and safety protocols.

6. IT and Administrative Skills

- Proficient in using healthcare management software and general IT applications.

- Ability to manage patient records, appointment systems, and billing processes.

7. Customer Service Skills

- Strong focus on patient satisfaction and experience.

- Ability to handle complaints and resolve issues effectively.

8. Analytical Skills

- Capability to analyze data to inform practice decisions and improvements.

- Skills in performance monitoring and quality assurance.

9. Human Resource Management

- Recruitment, training, and development of personnel.

- Knowledge of employment law and HR practices.

10. Project Management Skills

- Ability to oversee projects, implement changes, and manage progress.

- Skills in strategic planning and operational management.

Educational Background and Experience

- A degree in management, health administration, or a related field is often preferred.

- Relevant experience in healthcare settings (administrative or managerial roles) is highly beneficial.

- Professional development and any relevant certification in practice management can enhance employability.

Continuous Professional Development

- Keeping up with trends and regulations in healthcare management through courses, workshops, and professional associations (e.g., managing change, leadership training).

inCardiff

51.49011700000001 -3.1316663 Cardiff

in Cardiff click to show distance

Locations are approximate.

This image is not representative. Learn more