Primary Care Administrator in Wolverhampton inWolverhampton PUBLISHED MON 10 NOV 2025 Jump to job information section

Job summary
The Primary Care Services Directorate is looking for a number of dynamic and highly motivated administrators to join the admin teams to support the day to day running of the RWT PCN practices.The post holder(s) must be flexible, a good team player with a positive attitude, have an empathetic manner, excellent communication skills, organisational aptitude, ability to work under pressure and a good understanding of basic IT packages. Attention to detail is expected at all times. Previous reception

Experience
/office based role is essential. The post holder(s) may at times be required to work at different sites to meet the demands of the service.In return, the Trust is committed to personal and professional development; the successful applicant(s) will receive support and training to deliver the requirements of the role, to achieve their full potential and to become a key member of the team.

Main duties of the job
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of administrative support to clinical staff and other members of the Practice teamFacilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.To provide a comprehensive reception and administrative support to the practice e.g., specific responsibilities within the practice clinical systems and some personnel administration.To enthusiastically support the Practice team in developing systems of improvement and new innovations.

About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived

Experience
brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.We are delighted that we have been rated as"Good"by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Details

Date posted
10 November 2025

Pay scheme
Agenda for changeBandBand 2

Salary
£24,465 a year per annum pro rata

Contract
Permanent

Working pattern
Full-time, Part-time

Reference number
225-Div3-7351163-A

Job location
sRWTPCN Primary Care PracticesWolverhampton RoadWolverhamptonWV10 0QP

Job description

Job responsibilities
Please see attached

Job description
/

Person Specification
for a full detail of role and main responsibilities.

Job description

Job responsibilities
Please see attached

Job description
/

Person Specification

Qualifications
EssentialGCSE or equivalent grade C or above in English and MathsNVQ Level 2 in Business Administration Qualification or relevant

Experience

Experience
Essential

Experience
using Microsoft Office applicationsCustomer Care

Experience
DesirableGP Practice

Experience
EMIS

Experience
CommunicationEssentialEvidence of excellent communications skills both verbally and written demonstrated with people at all levels and in all circumstances

Person Specification

Experience

Experience
Essential

Experience
DesirableGP Practice

Experience
EMIS

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer

Details