Private Patient Administrator in Gobowen inGobowen PUBLISHED WED 4 JUN 2025 Jump to job information section
Job description
This vacancy is open ONLY to employees of The RJAH Orthopaedic Hospital NHS FT, Shrewsbury & Telford NHS Trust, Shropshire Community NHS Trust and Shropshire Telford and Wrekin ICB. Only applications from candidates currently working in these organisations will be accepted (other applicants not be shortlisted).
We are now in a position to recruit a full time Private Patient Administrator (Band 2) to join our team .
The main purpose of the role is to provide reception cover for the hospitals private unit - Ludlow Outpatients, with a focus on providing an excellent patient experience in all interactions; the post holder will demonstrate attention to detail and organisational skills. The post holder will also provide comprehensive administration support to ensure deadlines are achieved and flow of work is prioritised in order to meet targets and objectives.
Applications from job seekers who require current Skilled Worker Sponsorship to work in the UK are welcome and will be considered alongside all other applications. Job seekers should be aware that not all roles will be eligible for Skilled Worker Sponsorship. For further information visit UK Visas and Immigration - GOV.UK ( https://jobsincare.com/job/jbnszKUhvpJV
Provide a professional and efficient reception service for Ludlow Outpatients Private Patients. To greet and reassure patients on arrival and give them clear instructions ensuring a patient centeredservice is maintained at all times.
Supporting Clinical Colleagues in organising the daily running of the outpatient clinics, and maintaining patient flow through the department.
To liaise with clinical staff to ensure smooth running of clinics and to develop good working practices and relationships with the team.
To gather and share information as required for the relevant clinical area, either verbally or electronically, which is pertinent to the members of the clinical and non- clinical teams, exercising discretion and confidentiality at all times.
To pass on queries to colleagues within the team ensuring that patients are communicated with in an effective manner.
Ensure that outcomes of outpatient clinics are recorded and directed to relevant secretarial and clerical staff with full reasons for attendances/cancellations/postponements.
To set up clinics and book clinic appointments as requested by the private patient medical secretaries.
To provide administrative cross cover support across Ludlow Outpatients and Ward- eg, bookings, ward clerk duties when needed.
To ensure a smooth and efficient administrative process for booking private patients into preoperative clinics, additional clinical appointments (e.g., joint school), and surgery.
About us
The Jobholder will be expected to have good numeracy and literacy skills (e.g. English and Maths GCSE or O Level Grade C or equivalent).
They would need to have proficient computer skills, including data entry and/or Microsoft Office experience and would need an understanding of confidentiality and the use of discretion.
In respect of Knowledge /Experience/Skills we would like the jobholder to have the following:
Recent customer service experience
Administration experience in working in a busy officeenvironment
Excellent Communication skills and interpersonal skills (written and oral)
Ability to work on own initiative
Ability to prioritise work
Ability to work on own initiative.
Ability to prioritise work
Ability to manage busy workload where accuracy and attention to detail is essential.
Full details can be found within the Job Description and Person Specification document.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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