Pro Active Care Coordinator in Hedon inHedon PUBLISHED WED 29 OCT 2025 Jump to job information section

Job summary Closing Date - 19th November 2025Interview Date - 8th & 9th December 2025As one of our Care Co-ordinators, you will be responsible forsupporting the practice in delivering excellent patient care by effectivelyco-ordinating different elements of care from multi-disciplinary teams withinand outside the practice.We are currently seeking to recruit an additional CareCo-ordinator to join our Proactive Care Team.Working alongside our existing Care Coordinator team, Social PrescribingLink Workers and Health & Wellbeing Coaches as well as our GPs and clinicalteams, you will coordinate care suited to the needs of individual patients.If you share our values of collaboration, integrity, quality,respect and wellbeing and are looking for a new challenge, we would love tohear from you.** Please note this is not a hands-on caring role **

Main duties of the job Our successful candidate will have a busy and varied roleincluding service co-ordination, care planning for patients and providingpatient support. You will co-ordinatemultidisciplinary team meetings, liaise with clinical and non-clinical teamswithin Holderness Health and across our partner agencies.Acting as a key point of contact for patients, carers andhealthcare professionals, you will ensure that an individuals healthcare needsare

Address ed in a joined-up way, ensuring that they receive the right carefrom the right professional at the right time.You will have excellent communication and negotiation skills andbe confident managing your own workload.Our ideal candidate will have

Experience of working in a health orsocial care setting and a deep understanding of patient care needs but we arealso interested in hearing from people from a wide range of backgrounds who candemonstrate sound administrative skills and

Experience of delivering highquality customer or patient care.Contact with patients is predominantly via telephone, thereforeyou must possess an excellent telephone manner.

About us We are a large rural practice with approximately 34,000patients. As a single-practice PrimaryCare Network, we have a wonderful opportunity to transform care for ourpatients. We operate from 7 locationsacross Holderness and you must also be willing to travel between sites asnecessary. However the role will be predominantly based on Hedon Road, Hull.Our hard-working and dedicated team includes GPs, an extensivemulti-disciplinary team of healthcare professionals and a great patientservices team.We offer a welcoming practice environment, 25 days annual leaveplus bank holidays, access to the NHS pension scheme and the chance to be partof the Proactive Care Team which we see as central to the future of care forour most complex and vulnerable patients.Please apply by submitting your CV.For an informal chat about the role, please contact Vikki Hogger ) orHeather Whitfield ).

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Date posted 29 October 2025

Pay scheme Other

Salary £12.21 to £13.30 an hour In line with the Holderness Health Pay Policy

Contract Permanent

Working pattern Part-time

Reference number A1637-25-1029

Job location sChurch View Surgery5 Market Hill HouseHedonHU12 8JEHodgson Lane SurgeryHodgson LaneRoosHullHU12 0LFSt. Nicholas SurgeryQueen StreetWithernseaHU19 2PZHolderness Health15Hedon RoadHullHU9 5NXHedon Group Practice4 Market HillHedonHullHU12 8JDSt Patrick's SurgerySt Patrick's GreenPatringtonHU12 0PFHedon Group PracticeChapel LaneKeyinghamHullHU12 9RA

Job description

Job responsibilities CareCo-ordinatorJobDescriptionAccountable to:Head of Projects & Performance; CareCo-ordinator Team LeaderReports to:Care Co-ordinator Team LeaderRole Purpose:To support the practice in delivering excellentpatient care by effectively co-ordinating different elements of care frommulti-disciplinary teams within and outside the practiceServiceCo-ordinationProvide coordination and navigation for patientsand their carers across health and care services, working closely with Social PrescribingLink Workers, Health and Wellbeing Coaches, and other primary careprofessionalsCo-ordinate the work of healthcare professionalsand non-clinical staff involved in thecare of patients registered at the practiceCo-ordinate MDT meetings, collating informationon patients requiring review and providing secretarial and administrativesupport, and ensuring the completion of resulting actionsAct on communications from hospitals, communityservices, mental health services and other providersFacilitate inter-agency communication to supportthe discharge and handover of patients between different health and caresettingsSupport Lead GPs with the administrative aspectsof QOF (Quality Outcomes Framework)Act as a single point of contact for healthprofessionals and patients within your remitActive CarePlanningWork with GPs and other primary careprofessionals to identify and manage patientsWork with defined cohorts of patients, focusingon what matters to the personPatient SupportHelp people to manage their health needs throughanswering queries, making appointments, booking tests and arranging otherreviews including long-term condition reviewsEnsuring that actions from review meetings areprogressed on behalf of patientsProactively support patients to participate inlocal and national screening programmesSupport people to understand their level ofknowledge, skills and confidenceAssist people to access self-managementeducation courses, peer support or interventions that support them in theirhealth and wellbeing and increase their activation levelIdentify and

Address safeguarding concernsIdentify and support carers of patients toensure that they also look after their own wellbeingDevelopmentActivityActively promote your role within the practiceand PCNContribute to tackling inequalities in healthand social care for example individuals with long-term conditions and complexcare needsSupport the development and implementation ofprojects and initiatives aimed at improving care for patientsReportingMaintain accurate, effective records of activityand produce reports as requiredProvide agreed performance/activity dataThis

Job description isintended to provide an outline of the key tasks and responsibilities only.There may be other duties required of the post-holder commensurate with theposition. This description will be open to regular review and may be amended totake into account development within the Practice. All members of staff shouldbe prepared to take on additional duties or relinquish existing duties in orderto maintain the efficient running of the Practice.This

Job description isintended as a basic guide to the scope and responsibilities of the post and isnot exhaustive. It will be subject to regular review and amendment as necessaryin consultation with the post holder.

Job description

Person Specification Personal QualitiesEssentialEmotionally resilient and able to flag personal support needs to management when requiredCommitted to personal developmentApproachable and flexibleSensitive to patients needsAbility and willingness to work across all Holderness Health sitesSelf-motivatedSkills & KnowledgeEssentialComputer literate with an ability to use the required IT systems and Microsoft OfficeIntermediate Excel skillsExcellent organisation skillsExcellent negotiation skillsExcellent communication skills, both verbal and writtenAble to effectively manage own workloadAble to meet deadlines, work under pressure and balance prioritiesAble to build and sustain relationships at all levelsAttention to detail ensuring a high level of accuracyDesirableUnderstanding of patient care needsKnowledge of medical terminologyAn understanding and knowledge of the workings of the NHSKnowledge of one or more of the following areas: community services, palliative care, learning difficulties, dementia, care homes, mental health, long-term health conditions, frailty

Experience Essential

Experience of working in a busy and demanding environment

Experience of delivering high quality customer or patient care

Experience of general administration processes and record keepingDesirable

Experience of working in a health or social care setting, ideally general practice

Experience of SystmOne clinical system

Experience of minute taking

Qualifications EssentialGood standard of general education (NVQ Level 2 or equivalent)DesirableNVQ Level 3 or equivalent

Experience Essential

Experience of SystmOne clinical system

Experience of minute taking

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

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