GP Reception Care Navigator in Carlisle inCarlisle PUBLISHED TUE 11 NOV 2025 Jump to job information section

Job summary
OverviewWe are seeking a dedicated and compassionate Care Navigator to join our team. The ideal candidate will play a pivotal role in assisting patients and their families in navigating the healthcare system, ensuring they receive the necessary support and resources. This position requires strong organisational skills, excellent communication abilities, and a commitment to providing exceptional customer service.DutiesServe as the primary point of contact for patients,

Address
ing inquiries and providing guidance throughout their healthcare journey.Assist with scheduling appointments and managing calendars to ensure timely access to care.Maintain accurate patient records through data entry, filing, and documentation management.Provide front desk support, including managing multi-line phone systems and greeting patients with professionalism.Collaborate with healthcare providers to coordinate care plans and follow-up services.Ensure compliance with office management protocols while maintaining a welcoming environment for patients.Support administrative functions such as clerical tasks, customer support, and general office duties as needed.SkillsProficient in Emis clinical systemStrong computer literacyExcellent organisational skills with the ability to manage multiple tasks efficiently.Previous

Experience
as a medical receptionist is preferredDemonstrated proficiency in time management and phone etiquette to handle patient interactions effectively.

Main duties of the job
GENERALADMINISTRATIONInitiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers. Processing and distributing incoming and outgoing mail. Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning. Cover sickness/annual leave and work reasonable overtime when required, including some weekends. Undertake statutory and mandatory training as required.APPOINTMENT SYSTEM MANAGEMENTBook/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record. Deal with home visit requests, carefully noting all

Details
. Arrange transport to hospital appointments for houseboundpatients. Care navigate effectively using protocols, training and tools provided. Operate modern general practice model as per training training providedMEDICAL RECORDS MANAGEMENTEnsure that all records are accurately compiled in advance for each consulting session. Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to. Ensure correspondence, reports, results, etc., are filed in correct record. Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.

About us
Our team at Carlisle Central Practice is based across two sites and is dedicated to providing the highest level of care for our patients and their families.

Details

Date posted
11 November 2025

Pay scheme
Other

Salary
£12.21 an hour

Contract
Permanent

Working pattern
Full-time, Part-time, Flexible working

Reference number
A5Job location
sWarwick Road Surgery65 Warwick RoadCarlisleCA11EB

Job description

Job responsibilities
Weare looking to appoint a Receptionist/Administrator/Care Navigator to join our busy GPpractice, who will be the first point of contact for arranging patientclinics, liaising with clinical and admin staff together with patients, as wellas carrying out general office management tasks. You will have a good telephonemanner and

Experience
of booking appointments proving strong organisational skills.Youwill be responsible for the arrangement of clinics, liaising with clinical andadmin staff together with patients. You will manage general administrativeduties within the practices and work with our established processes, policiesand procedures to provide a comprehensive high quality service and dealefficiently and courteously with patient enquiries and bookings.Youwill have excellent communication skills, a compassionate and friendly naturewho can operate in a busy, demanding environment with a range of people and professions,as you will be working in our clinical and administration teams.Yourregular duties in this role will be dealing with telephone, face to face andelectronic enquiries, booking and/or amending patient appointments and homevisits, contacting patients to provide information from the clinical team andassisting patients to access our services and those available in the widercommunity.Thisrole is ideal for someone who is highly organised and an effective communicatorwho can provide a professional and warm welcome to our patients, ensuring everycontact is of the highest quality.ITskills are essential, as you will be regularly creating searches, data inputand monitoring our achievements and progress against national, local, andinternal targets.

Job description

Person Specification

Experience
Essential

Experience
of working in a clinical/NHS settingDesirable

Experience
working in primary care

Experience
working with EMIS clinical system

Qualifications
EssentialGCSE grade A to C in English and MathsDesirableQualification in business administrationQualification in customer service

Person Specification

Experience
Essential

Experience
working in primary care

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details