Reception Team Leader in Leeds inLeeds PUBLISHED FRI 13 JUN 2025 Jump to job information section
Dr G A Lees & Partners r9mrySPm
Job description
We are a busy GP Surgery looking to recruit a highly motivated, professional individual with excellent customer service skills into the role of Reception Team Leader.
The role will involve leading a team of reception staff to ensure duties and tasks are carried out to a high standard in a timely manner. To ensure we have the right staff in place at the right time and that staff are given the opportunity to develop within their roles. To treat staff fairly and consistently whilst carrying out their role.
The role will deal with an element of patient contact over the telephone and face to face, undertaking administrative tasks, supporting the Practice Manager, Assistant Managers and clinical staff and putting patient care at the heart of everything we do.
Experience of leading a team is essential and working within a GP Surgery or Health Care setting would be beneficial.
We are looking for a porfessional, highly motivated individual; someone who is willing to work as part of a team and can also work on their own initiative.
About us
o Deal with complaints in accordance with practice complaints procedure
o Ensure adequate staffing for patient services
o Provide induction training and ongoing review
o Ensure practice policies are followed and accurate records are kept with particular reference to appointments, post, patient registration, repeat prescriptions, filing systems, births and deaths
o Prepare weekly staff rota
o Managing holidays
o Liaise with management team concerning staffing and organisation of work
o Attend staff meetings
o Train staff in use of system
o Ensure communication systems are running smoothly and doctors and reception staff are kept fully informed of changes in procedures by daily huddles, written communication.
o Ensure everything confidential is put away at the end of the day
o Ensure that confidentiality is adhered to in terms of patient information and the protection of personal and sensitive data
o Maintaining an up to date knowledge of health and safety and infection control.
o Identifying the risks involved in work activities and undertaking such activities in way that manages those risks.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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