Receptionist in Barnstaple inBarnstaple PUBLISHED THU 12 JUN 2025 Jump to job information section

Band 3: £24,625 to £26,598 a year PERMANENT GOOD SALARY

Devon Partnership NHS Trust rQSZNtRl

Job description

Here at Devon Partnership we are passionate and proud of the work we do and the impact we make. We can offer you a great place to work with good benefits, flexible working and a supportive, friendly and inclusive environment.

An exciting opportunity for a Receptionist, providing support to the premises and reception function of our North Devon Health & Wellbeing Clinics, providing a professional and welcoming service.

This is a great opportunity for an ambitious and confident individual looking to join a professional, interesting, busy team within Mental Health services.

Primarily based in the Barnstaple Health & Wellbeing Clinic within North Devon District Hospital and West Pilton Health & Wellbeing Clinic, however, this post holder may be working across our Health & Wellbeing Clinics in North Devon, providing reception cover where required.

We are looking for an individual who is:

Able to cope with unexpected changes in routine.

Friendly, approachable and able to build positive relationships.

Has excellent organisational and communication skills, able to meet deadlines, collate data and maintain standards.

You will provide non clinical advice and information to a variety of visitors, including patients and their families, handling telephone calls and face to face visitors to reception.

The post holder will support and monitor the health & safety of all clinic users, therefore you will need to have good judgement and analysis skills.

This position is full time, working Monday to Friday, 8:45am to 16:45pm.

About us
The post holder has a key role in providing administrative support across the full range of services that utilise buildings, including the smooth running of the office environment, front of house functions and administrative and secretarial support to operational staff as required.
Responsible for front of house reception duties and dealing with queries, that may necessitate in researching information to facilitate the outcome of the query.
Frequent communication with vast range of services and individuals, building a wide network of contacts and developing professional relationships with both services within the building and those based elsewhere.
The first point of contact for telephone calls
Use of a variety of manual and computerised systems that include room booking calendars, patient records and processes for recording postal systems.
Signposting staff and visitors to appropriate appointments, contacting teams/individuals to inform them of visitors arrival and ensuring that there is a timely response.
Responsible for the reception area, which ensures information available in reception is up to date, in good supply, is easily accessible and is professionally displayed.
To ensure that all communication is within the boundaries of patient confidentiality and to seek guidance when unsure.
The Receptionist will be the point of contact for emergency situations, they may be required to provide administrative coordination by a Senior Manager during an alert, recording calls and logging responses (Training will be given).
The role will involve the coordination and implementation of office procedures and will require ahigh degree of organisational skills and excellent working knowledge of administrative systems.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

Is it a match?

A quick tap lets us tune future job matches for you

Location

Salary & benefits

Role duties

Working pattern

More information related to this job opportunity, from jobsincare:

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

inBarnstaple

51.092166900634766 -4.050454616546631 Barnstaple, Devon

in Barnstaple click to show distance

Locations are approximate.

This image is not representative. Learn more