Receptionist in Birmingham inBirmingham PUBLISHED THU 5 JUN 2025 Jump to job information section

PERMANENT GOOD SALARY

Dove Medical Practice rGblE0w3H

Job description

Were looking for a friendly, organised and proactive Receptionist to join our welcoming team at Dove Medical Practice. As the first point of contact for our patients, you'll play a vital role in delivering excellent service and supporting the smooth day-to-day running of the surgery.

This is a great opportunity for someone who enjoys working in a fast-paced, people-focused environment where no two days are the same. Youll be part of a supportive and experienced team, where your contributions are valued and your development is encouraged.

If youre passionate about helping others, thrive on being part of a team, and want to make a real difference to patient care, wed love to hear from you. Join us and become part of a practice that truly cares about patients, colleagues, and our wider community.

We are currently recruiting for a Receptionist to join our team on a part-time basis, working 27-30 hours per week. This is an excellent opportunity to be part of a supportive and dynamic practice team.

Working Pattern:

Monday: 13:00 to 18:30
Tuesday:13:00 to 18:30
Wednesday: 07:45 to 13:15 (or 16:30)
Thursday: 07:45 to 13:15
Friday:13:00 to 18:30

Shift patterns are subject to change.

You will be the first point of contact for patients and visitors, providing an excellent standard of customer service both face-to-face and over the phone. You will also be responsible for administrative duties to support the smooth running of the practice.

Key Skills:

Friendly, professional communication
Ability to work well under pressure
Strong attention to detail
Good IT and organisational skills
Previous experience in a similar role is desirable

About us
Patient-Facing Duties:

Greet patients and visitors in a professional and courteous manner.

Answer incoming telephone calls promptly and direct them appropriately.

Book, cancel, and amend appointments in line with practice protocols.

Ensure all patients are signposted appropriately using the agreed triage process.

Process repeat prescription requests and provide general information.

Deal with patient queries sensitively and maintain confidentiality at all times.

Administrative Duties:

Update patient records and contact details as needed.

Assist with new patient registrations and patient deductions.

Complete tasks as delegated by the Reception Lead or Practice Manager.

Team and Practice Support:

Work collaboratively with clinical, management, and administrative staff.

Attend staff meetings and training sessions as required.

Maintain a clean and organised reception area.

Promote a positive and respectful environment for patients and staff.

Adhere to all practice policies, including safeguarding, confidentiality, and health and safety.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

inBirmingham

52.5351702 -1.864599 Birmingham, West Midlands

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